Harlequins Online Store Reviews

Name: Harlequins Online Store
Address: Unit 32 Wornal Park WorminghallBuckinghamshire, Buckinghamshire
Rating: 4.42

4.4 Rating 318 Reviews

86 %

of reviewers recommend Harlequins Online Store

Company Reviews

Questions

Metrics

4.4

Based on 318 reviews


Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

0845 862 9858

Email:

customerservices@shop.quins.co.uk

Location:

Unit 32 Wornal Park WorminghallBuckinghamshire
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

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“Very good quality and no trouble with delivery.”

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Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Harlequins Online Shop.

Posted 7 years ago

“Great hoodie, exactly what Ii wanted. Easy to track delivery. Received in a reasonable timescale.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Harlequins Online Shop.

Posted 7 years ago

“Quick delivery. Quality looks good”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Harlequins Online Shop.

Posted 7 years ago

“Easy to order, very quick to receive my order”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Harlequins Online Shop.

Posted 7 years ago

“I could not register and had to contact you multiple times to be able to order via email.”

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Posted 7 years ago

“I ordered the incorrect size. Very easy and helpful in exchanging for a larger size. Thanks”

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Posted 7 years ago

“I paid the extra £3 for next day delivery therefore £7.50 in total. The problem is it arrived the day after that. so not next day even though I ordered well before (ordered at 9am) the next day 12 deadline”

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Posted 7 years ago

“My original order wasn't ready after 8 weeks but I had to contact Harlequins to see where it was. The email responses were always more than 48 hours which is the Quins SLA. Finally I phoned and got the response that items were no longer available so that was holding my order up. I then asked for the non-avalaible items to be removed and the order fulfilled. This was done. A week later my order arrived with incorrect items in it. Which I duly returned based on the returns sheet provided. I then spent another month with no responses from Quins responding to the issue of incorrect goods. I finally got this resolved. I am massively disappointed with the customer service. Mistakes happen but the resolution and lack of ownership were shocking.”

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Posted 7 years ago

“A quick and easy way of shopping.I will recommend using the on line shop to anyone.”

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Posted 7 years ago

“First class service and very helpful”

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Posted 7 years ago

“Delivery was made in very quick time and I'm happy with the products received.”

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Posted 7 years ago

“Nice quick service - only took 3 days to get to southern Germany. Wide choice of merchandise. Everything properly packaged. Would have liked a paypal option, but not a problem.”

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Posted 7 years ago

“Had my size and delivered quickly”

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Posted 7 years ago

“this would be the worst on line purchase that i have had to deal with. The communication was poor with weeks delaying in replying to e-mails. Phone numbers i was given to call when to a cricket club ( who gratefully transferred me), left a message and didnt get a reply, when to leave another message and got cut off. i did however get my items some months later. wasnt impressed.”

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Posted 7 years ago

“excellent product delivered on time,many thanks”

Helpful Report

Posted 7 years ago

“Zero stars really as I placed on order for some baby products as friends are massive Quins fans and paid extra for next day delivery and I have not received the products yet.”