Harlequins Online Store Reviews

4.45 Rating 314 Reviews
87 %
of reviewers recommend Harlequins Online Store
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0845 862 9858




Unit 32 Wornal Park

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Anonymous  // 01/01/2019
I could not register and had to contact you multiple times to be able to order via email.
Posted 4 years ago
I ordered the incorrect size. Very easy and helpful in exchanging for a larger size. Thanks
Posted 4 years ago
I paid the extra £3 for next day delivery therefore £7.50 in total. The problem is it arrived the day after that. so not next day even though I ordered well before (ordered at 9am) the next day 12 deadline
Posted 4 years ago
My original order wasn't ready after 8 weeks but I had to contact Harlequins to see where it was. The email responses were always more than 48 hours which is the Quins SLA. Finally I phoned and got the response that items were no longer available so that was holding my order up. I then asked for the non-avalaible items to be removed and the order fulfilled. This was done. A week later my order arrived with incorrect items in it. Which I duly returned based on the returns sheet provided. I then spent another month with no responses from Quins responding to the issue of incorrect goods. I finally got this resolved. I am massively disappointed with the customer service. Mistakes happen but the resolution and lack of ownership were shocking.
Posted 4 years ago
A quick and easy way of shopping.I will recommend using the on line shop to anyone.
Posted 4 years ago
First class service and very helpful
Posted 4 years ago
Delivery was made in very quick time and I'm happy with the products received.
Posted 4 years ago
Nice quick service - only took 3 days to get to southern Germany. Wide choice of merchandise. Everything properly packaged. Would have liked a paypal option, but not a problem.
Posted 4 years ago
Had my size and delivered quickly
Posted 4 years ago
this would be the worst on line purchase that i have had to deal with. The communication was poor with weeks delaying in replying to e-mails. Phone numbers i was given to call when to a cricket club ( who gratefully transferred me), left a message and didnt get a reply, when to leave another message and got cut off. i did however get my items some months later. wasnt impressed.
Posted 4 years ago
excellent product delivered on time,many thanks
Posted 4 years ago
Zero stars really as I placed on order for some baby products as friends are massive Quins fans and paid extra for next day delivery and I have not received the products yet.
Posted 4 years ago
Simply, you guys did what you said you would do and delivered.
Posted 4 years ago
Service was excellent thank you .
Posted 4 years ago
Fast delivery ,good packaging over all top service to it customers
Posted 4 years ago
Not happy,but pleased. Operative knowledgeable n polite.
Posted 4 years ago
Great service, exactly as described quick delivery
Posted 4 years ago
Hi I don't have my order as yet,
Posted 4 years ago
The goods were dispatched swiftly, arrived in excellent condition and were the correct size. One can't ask for more than that.
Posted 4 years ago
Easy to navigate around the website and good pictures. P.s. I live the 150th anniversary home top!
Posted 4 years ago
Harlequins Online Store is rated 4.45 based on 314 reviews