“BE WARNED. DO NOT BUY ANYTHING FROM THIS COMPANY. 5 WEEKS AND STILL NOT RECEIVED MY ORDER COSTING ME £125
Details below:
Placed an order on the 8th October for an order totalling £125.30. Everything in stock. Received an email on 11th October saying order was fulfilled and a Royal Mail tracking number indicating that Royal Mail were expecting the parcel from Happy Kombucha. There was no change in that tracking status for a week (meaning Royal Mail had not received the parcel).
19th October I emailed customer service asking for an update. 5 days pass then I finally receive an email saying its being investigated and the employee will get back the next day. I hear nothing for almost a week so again I emailed on the 30th for an update. Two days later, 1st November, Michelle (I assume one of the company directors from the company records filed at Companies House) emailed with an apology and explanation about lost package thats Royal Mail's fault and the employee originally investigating but never replied no longer with them because of issues like not replying. But at any day now Royal Mail should finish their investigation and I will get my order shipped out by DPD. Although the investigation is actually a separate internal issue that does not normally impact the ability of a reputable company in re-shipping out an unfulfilled order immediately, I wait.
I hear nothing again. Two weeks pass and on 13th November I ask for an update again. I allow a wait time of -I will update this review as the situation progresses.”
“A nightmare to deal with. They don't read their emails...when you leave a bad review because of their incompetancy they post a liabelous response of lies and threaten to report you to the police. These people are insane and seem totally lacking in basic social skills. Avoid at all costs.”
