Handy Labels Reviews

Name: Handy Labels
Rating: 4.92

4.9 Rating 1,431 Reviews

98 %

of reviewers recommend Handy Labels

4.9

Based on 1,431 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Handy Labels:

When it comes to printing labels and stickers, we think we are quite good at what we do - but we thought it would be better if we let some of our previous customers tell you about us instead!

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Handy Labels 5 star review on 3rd April 2024

123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won't be using Handy Labels again. I placed an order 3 weeks ago and upon chasing in the past week I was told that there was confusion over my artwork and therefore they did not action the order. I had no one contact me to let me know what was happening with my order and I still haven't received this order although I was advised the order was dispatched the same day. Poor service and poor communication.”

Helpful Report

Posted 8 months ago

Good afternoon Naomi, I'm sorry you feel you have been let down and won't be using Handy Labels again. This is not what we like to hear, especially when we all work tirelessly hard on a daily basis for our customers; we want all of our customers to return after a happy shopping experience. Please let me respond with the factual timeline and series of events to ensure any potential customers have a clear overview of the service and communication we offer to all of our customers. You placed your order on Friday PM, 30th June. A member of our artwork team emailed a PDF proof for approval to you on Saturday, 1st July. Most importantly, red flagging the fact your artwork files had tiny text, which was below our printing recommendations, informing you that legibility could be an issue. We could've been less attentive and not mentioned the fact that you may not be able to read the text on your printed labels, but we like to think by going that one step further puts us ahead of our competition and is good customer service to ensure you receive the best-printed job possible. You decided to ignore our 'concerns' and Approved your PDF proof. Moments after approving your order, you sent another email asking if there was a possibility of making the text bigger on your artwork file. We managed to remove your order from the production queue and even helped you establish what text areas of your artwork needed to be increased in size through a series of screenshots. From our point of view, the order was very much back with you to arrange for amended artwork to be supplied for a reproof. The next time we heard from you was on the 14th July, with an email asking the status of your order. A member of our customer services team contacted you immediately to resolve the confusion regarding your order. You said the order was approved, and it should've been printed with the small text; this was the confusion, as it was unclear to us. We added your order straight into production on the same day and managed to print, finish and despatch your order within 4 hours of your approval. We contacted you again on the 17th July to inform you your order was printed, finished and despatched the same day and it would be with you the next day and apologised for any confusion on our part and any inconvenience caused. To say we were surprised to receive a 1-star review for 'our poor service and poor communication' is an understatement. We're really not sure what else we could've done differently. We appreciate mistakes happen, we're human, after all, but we always do try our utmost to offer excellent service.

Posted 8 months ago

“Ordered simple black and white labels on white paper. On arrival the labels had double printing which was misaligned, different on every sheet. This resulted in needing to refund the client (of the finished product labels contribute to). Handy Labels offered something like 10% off the next order. This isn’t good enough and doesn’t align with the Handy Promise. Out of pocket because of poor quality and apparently no quality control, yet refund refused. Avoid”

Helpful Report

Posted 1 year ago

“Awful! I won't be using you again you have no idea how much further business you have lost by your tight behaviour and silly rules. I made a mistake I know and asked you to correct it for me within 5 minutes of doing so and your stupid rules wanted me go through re-doing the time-consuming job of re-doing the order again. the £20 or so that you happily took off me has cost you the further business. this test order was a trial and you failed it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Frank. We're sorry to hear you're not happy with the service provided. We never like to hear of a dissatisfied customer and will always do our best to discuss the situation. Unfortunately, your review was the first we heard of your disappointment. Since then, we have tried to contact you multiple times to no avail. We appreciate all feedback, as it helps our small business grow and support our valued customers. However, it isn't easy to take on feedback when false claims construct it. Our 'tight behaviour' and 'silly rules' was simply that we asked you to replace your order as you placed it incorrectly. We would have then refunded your incorrect order. We cannot cancel and refund part of an order and leave the other part to be processed - it is simply not an available option on our system. Our customer service team would have been happy to talk you through the whole process and answer any concerns you may have had. Our intention was never to happily take £20 from you as it would have been refunded when the correct order was placed. The £20 you refer to in your review was the cost for the additional labels you ordered by mistake and agreed to receive rather than placing a new order as you were on a tight deadline. As this error was brought to our attention the day after your order was placed (email received on 5th of July at 20:44) rather than the alleged 5 minutes in your review, there was a possibility that placing a new order would have meant our production team couldn't meet your short delivery deadline. After you approved your PDF proof and agreed to proceed with your original order on the 7th of July, our production team got your order printed, cut and dispatched by the 8th and went above and beyond to provide a good service. They even pushed your order up in the production queue to get it to you on time. Whilst we never want to hear that customers have experienced poor service, we are the first to admit our wrong-doings. Unfortunately, your review shocked all of our team as we were not made aware of your disappointment at any point in the order process. We hope to hear from you soon so we can discuss the issue without any false claims and come to a reasonable resolution.

Posted 1 year ago

“Very poor discriptions. Poor customer service”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Tom. We're sorry to hear you've had issues with your order. Our apologies that you found our product descriptions very poor. We offer extensive product pages with an abundance of information on the materials/finishes for our customers to read prior to purchase. Along with our free sample packs which are for customers to physically test the materials, we hope we provide enough information to avoid issues like this from happening. It's upsetting that this has not been the case for your order. When you contacted us about your issue, our customer service representative did their best to explain that you had chosen the incorrect material for your required finish and attempted to advise the next steps to rectify this issue in a calm and helpful manner. We then proceeded to send you a quote for a heavily discounted price to reprint your order on the correct material to meet your needs. As we did not hear back from you once the quote had been emailed, we also followed up with a courtesy call to attempt to rectify the situation and come to a conclusion that you felt satisfied with. This call wasn't answered or returned. As all orders are custom made to each individual's requirements, your order could not be returned and resold. Therefore, we cannot reprint orders for free if the customer chooses the incorrect material. If we make a mistake due to human error, we will reprint orders free of charge or offer refunds, but unfortunately, the error was not made by us. Please feel free to contact us via telephone or email if you wish to discuss this issue further, as we would like to get it rectified for you.

Posted 2 years ago

“poor service, poorly run company, unprofessional”

Helpful Report

Posted 3 years ago

“Really bad customer service and communication. Lady I spoke to on the phone was unapologetic and found the delay in sending products funny. Decent quality products though.”

Handy Labels 1 star review on 15th June 2020

Helpful Report

Posted 3 years ago

Good morning Nick, I'm sorry to hear your customer service experience was really bad, all I can do is offer you an apology. I have asked the lady concerned who has informed me, that finding the fact, products are delayed getting to any of our customers in the pandemic as funny is very much a misunderstanding. It appears you are referring to your second order which is still in our system, which was placed late on Wednesday 10th June 22:06 - (which would've gone into Thursdays artwork run) and your comment on the order was to deliver on Friday 12th, which would mean we need to proof, approve, print, finish and despatch within 8 hours which wasn't possible in the current situation with delays with suppliers and couriers. We have a note on the homepage explaining the current situation we're in which is clear to see for all customers before placing an order (which I have attached for reference). As always, we try our best for every customer to ensure they receive a quality job as quickly as possible at this difficult time, thank you for your positive comment regarding our decent products and for your continued understanding.

Posted 3 years ago

Handy Labels is rated 4.9 based on 1,431 reviews