“Where’s my Mercedes badge oh yeah! It’s was stolen from one of your automotive shops! Called to ask where it had gone and got the response oh yeah we saw that!”
“I recently had a Major service in Southend Halfords Autocentre which is included replacing cabin filter and Brake fluid renewal.
Unfortunately I was extremely disappointed to discover that these essential task were not completed during my service appointment.
How I found out is when I bought my car to Mercedes dealer for brakes pads and brake Discs replace and they carried out a safety check and they discovered that the service has not been done and they asked me to book in for service. But I told them that I just had a service done by Halfords auto center in Southend.
So they carrying out a check and found out that cabin filter not charge and brake fluid has not been replaced.
The cabin filter and brake fluid still very black in colour. Despite clearly requesting a Major service and paying for a comprehensive maintenance package, the oversight by the car service center was unacceptable Not only did this inconvenience me, but this also raised concerns about the thoroughness of their work and level of attention to detail.
Moreover, the failure to charge the brakes fluid and cabin filter could potentially lead to performance issues and safety risk for my vehicle. I was disappointed by the lack of attention to such critical components of my car’s maintenance, while I appreciated the effort of the staff at Southend Halfords Auto Centre, I was Not Satisfied with how the issue was handled when I bought it to their attention. Their response lacked urgency and left much to be desired in terms of customer service.
I n the future, I hope that Southend Halfords Auto Center takes steps to improve their processes and ensure that all Major service are completed throughly and accurately.”
“They guy working there probably had his period he was swearing infront of me when a job came to him, stupid clown you been paid 9-5 if you don’t want to do get the hell out and go somewhere when there are people seeking for
This kind of job!”
“Halfords 75-81 Sumner Rd, Croydon CR0 3LN i want to thank you Mr Williams who has restored my faith in Halfords by sorting out my cars tyres by keeping me informed about the progress, total professionalism and respected as a customer very good service.”
“What can I say .. rip off merchants. My Mrs took her car for a mot as was pushed and pushed to join halfords club. As she didn't want to do this they had to find something to fail her 2016 29,000 mile ka well they said her headlamps were too high and wanted £15 per lamp to adjust them but they couldn't do it on the day so I told her to bring it home . When she got here I sat in the car and pressed the dip button on the dash and they dropped. Yep that's right they didn't even bother pressing a button. They just wanted to fail it . I took it to autocraft in larkfield and surprise Surprise it passed. I think it says it all. Halfords are a total rip off and I wouldn't recommend ANYONE ELSE TAKING THEIR CAR THERE FOR A MOT”
“I was served this evening initially by Meg the ‘Manager’ Her customer service was dreadful and she should not be holding her present position. Daryl who was working with her this evening was absolutely brilliant and extremely helpful. He went out of his way to help me. I would have given a no star rating if possible, but Daryl’s help and guidance prevailed.”
“Bad service! I got a flat tire in the shopping centre and walked all the way there for the man to laugh at me and say there’s nothing he can do. 0 Customer service. Westwood cross Thanet.”
“I had a M.O.T and small repair work done. Great service by helpful friendly team there .Very kind thoughtful and considerate . People .. who work under pressure at times in a busy garage”
“Stockbridge, Keighley. Hamid, Martin et al thank you guys so much. Recently sorted my car, my son's car and my daughter's car quickly, efficiently and effectively. great support and advice, exceptional customer service. We will all continue using you for MOTs, servicing and problem solving. Many thanks again, keep up the great work.”
“Billy at Folkestone autocentre was really helpful, and they sorted out the MOT repair quickly, honestly and with no stress. I'll definitely be using them again. Really recommended.”
“i turned up as I had a dropped exhaust . they sorted it and I was happy to know it was safe on the road again . Thanks lads your a great bunch . Il return for mot.”
“Great customer service from Craig today (and the young lad in the reception) at the Altrincham branch. The reason I return to this garage is their honesty. I went in for the brakes to be checked and were honest to tell me they was still wear left in the odd and discs. Saved me money and why I will return for them to do my MOT next month. In the garage for 8am, collected it an hour and a half later.”
“Went to a last min mot at 4pm and JAZZ + TEAM @WOKINGHAM fitted me in for the work the very next morning at 9am, even though they had alot on. Great service and very helpful would highly recommend.”
“Halfords Allison Court Gateshead
Booked car in twice here and issue not found or resolved. Car grinds turning left, first time was told brake pad slipped and second visit was told a stone was behind the brake pad. Both times I left the garage the car was making the exact same noise as when I took it only now it’s worse and much louder.
Meant to be seen within the hour, had to call after 4 hours to be told my car was still too hot to be looked at by anyone from when I drove it to drop it off 4 hours prior. Not even possible, drove it for 5 mins to get to the garage from my home, definitely doesn’t take 4 hours to cool. Was also told they can’t hear anything so no point looking at the car.
Appeared the car was never even looked at the second time and I was just dismissed with the excuse of a stone. I still have the issue which is now much worse.
Don’t go here.”
“Halfords, Stockbridge Keighley. Had my car MOT'd there this morning. Excellent customer service from the new manager Hamid and Neil. My MOT was completed and called to collect within the hour. Great bunch of guys professional yet very friendly. I have been taking my car there for a number of years, as have complete confidence with them, I have also recommended them to my family and would highly recommend them overall. Keep up the great work guys.”
“Halfords, Olton, Solihull. Monday 27th July, 2020.
Exceptional telephone, then personal communication at depot with Matty who was helpful, knowledgeable, informative and a competent professional. He attended to 'a number of' the needs of my car ( tyres. brakes. rear wiper )and rapidly completed the tasks in hand. I was most impressed and reassured by his manner and understanding of my concerns.
Highly recommended, by me; 5 stars! 100% satisfaction!”
“Middleton branch. The customer service here is excellent. I used to hate taking my car in to a garage but the guys here a joy to deal with. I know exactly how much the bill will be and if ever anything else needed they call me. The car is always finished sooner than they say which is fantastic! Would never go any where else now. thank you”
“Had car serviced. Was told that the brake discs were excessively scored and that I had a tyre with a dangerous bulge ..... WRONG in both cases. I had 2 independent opinions. Halfords Mitcham Lied. BEWARE OF THEM.”
