Hairguard Reviews

Name: Hairguard
Address: 20 St Johns Hill, London, UK, London
Rating: 4.71

4.7 Rating 372 Reviews

95 %

of reviewers recommend Hairguard

Company Reviews

Metrics

Info

4.7

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About Hairguard:

Life's better with thick, healthy hair. Hairguard makes a range of products that help you get there.

Visit Website

Phone:

07590292314

Email:

will@hairguard.com

Location:

20 St Johns Hill, London, UK
London
SW11 1SA

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Hairguard 5 star review on 18th March 2021

Bryan

Hairguard 5 star review on 4th March 2021

Tony

Hairguard 5 star review on 28th February 2020

Anonymous

Hairguard 4 star review on 24th January 2018

Anonymous

Anonymous // 01/01/2019

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“I enjoy the product. But id have to say even more so I appreciate their customer service. Very prompt and friendly, very willing to help me with any issues. 10/10 customer service.”

Helpful Report

Lovely to hear that you've had such a positive experience with our customer service team! Thank you for sharing, and for your support :) All the best, Hairguard Team

“Very good company. Their scalp elixir is an excellent product that I have been using for 3 months now.”

Helpful Report

Thanks for sharing Ahmed! We're glad to hear that you're enjoying using the Scalp Elixir :) Best wishes, Hairguard Team

“Hairguard has a very friendly team and questions are answered reliably and very fast. Returning & refunding a product is also not a problem at all. Hairguard really takes care of their clients requests and the customer service is one of the best I've experienced so far.”

Helpful Report

Thank you for taking the time to share your thoughts Simon - we appreciate it. We're sorry that you needed to return a product - if there's anything we can help you with, please don't hesitate to contact us at 'info@hairguard.com'. All the best, Hairguard Team

“The best customer service of any retailer I have ever dealt with - just top notch. Responds quickly, solves any issues I have - I am a repeat customer because of this top notch service. Please keep this up as you continue to grow your business!”

Helpful Report

Wow! What a review! Thank you for taking the time to share your experience with us Kevin - we really appreciate it and also your ongoing support. All the best, Hairguard Team

“The customer service and response time was phenomenal!”

Helpful Report

That's wonderful to hear! Thank you for sharing Jessica :) Hairguard Team

“I like the consistency of the product, it does not make my hair greasy nor does it weigh it down.”

Helpful Report

Thank you for sharing your feedback Annie! Hairguard Team

“Using the Growband along with a couple of other products for 6 months or so. I noticed quite a lot of thickness improvement all over and especially at the crown area when I got my hair cut. It seems to be working. Great support as well.”

Helpful Report

We're so happy to hear that you're starting to see some great results Francis! Thank you for taking the time to share and for your ongoing support :) Hairguard Team

“Excellent customer service. Haven’t had a reason to return anything so no complaints about that. Just wish the shipping didn’t take so long but that’s my only complaint.”

Helpful Report

Thank you for sharing your feedback. We are working on improving shipping times so hopefully you'll see an improvement! If you ever want to talk further about anything, please feel free to message us at 'info@hairguard.com'. Thanks - Hairguard Team

“Customer Service is A++ and the Scalp Elixir is very good and actually works, I am on the third bottle now.”

Helpful Report

So great to hear how well you're getting on with the Scalp Elixir Ahmed!! We really appreciate your ongoing support, thank you - Hairguard Team

“They were really helpful, thorough, kind and patient with me and all my requests. They were really exceptional in making me feel like they really cared and not just the service they provided but also the time to assist me with all my questions. They didn't just treat me as a customer, they treated me as a human being and that made all the difference in the world. - Tamás”

Helpful Report

Thank you so much Tamás! We're so glad to hear that you had such a positive experience with us, and felt cared for. Thank you for taking the time to share - Hairguard Team

“After consuming this product my hair loss has decreased, I would say that this product is a good product to use.”

Helpful Report

Thank you for sharing your experience Jeff! That's great to hear that you're getting on so well with our products. Thanks, Hairguard Team

“Hi, I placed an order from India, however the courier service(DHL) asked for an end user letter for custom clearance at Mumbai. After I provided the letter, the clearing agent writes back that I need to hire my own clearing agent and get the courier custom cleared as a cargo shipment to get it delivered to me. I had not agreed for this before placing the order. I was under the impression, to receive the courier at my doorstep. Honestly, I am disappointed. I would like to return the shipment. Request you to instruct your courier service to please get the shipment returned else it will be abandoned at the customs in Mumbai. Thank you. Regards, Neha Bhargava.”

Helpful Report

Hi Neha, we are really sorry to hear that you've had some issues with your delivery. Please contact our customer service team at 'info@hairguard.com' so that they can help assist you with this. Thank you, Hairguard Team

“The hairguard team are brilliant, they are knowledgable and and friendly. I'm using the topical and noticing a lot of thicker hairs in the past 3 months. very happy indeed. - jase”

Helpful Report

Thank you for taking the time to share your experience with us Jase! That's awesome to hear that you're seeing positive results so quickly - keep us updated :) Thanks, Hairguard Team

“The customer service is great! Couldn’t have asked for a better experience! Thank you Sarah!”

Helpful Report

We're so glad to hear that you've had a positive experience with us Brian! Thank you for your support, Hairguard Team

“All is great!”

Helpful Report

Good to hear! Thank you for your support, Hairguard Team

“Since the previous review Hairguard has offered to send me a new bottle of the product as there is a chance I had a spoiled batch. Great service! I purchased the scalp elixir about 2 months ago and have been using it most days since. My one main feedback on the this product is that it does not smell at all nice!! I'm surprised not to be seeing more comments on this in the reviews to be honest. I'm guessing that the smell is to do with a combination of all the natural ingredients perhaps?? I can't say that I have noticed a huge difference in my thinning patch since using 8 weeks ago but in terms of all the natural ingredients, it can't be doing any harm - and if it starts to yield good results I won't care about how it smells!! And you probably need to give these products at least 6 months to make any sort of difference so time will tell. I would agree that the customer service at Hairguard is very good. I had a delay on my order and they threw in a free derma roller so that was pretty decent of them.”

Helpful Report

Hi Iain, thank you for your support in trying the Scalp Elixir! We're so sorry to hear that it's not smelling pleasant. Please can you contact our support team at 'info@hairguard.com' so we can look into this further for you? Thank you kindly, Hairguard Team

“My flatmate advised me Hairguard. The ordering and delivery process were easy. I had a small issue because of the Swiss Tax Service, but a Hairguard staff member kindly helped me by email, in a very efficient manner! I've now got the products, and started using them: looking forward to see the results!”

Helpful Report

Thank you for sharing Leila. We're sorry to hear that you had an issue receiving your order, but glad that was resolved for you! Let us know how you get on with the products :) Thanks, Hairguard Team

“Dermaroller performing perfectly And their YouTube channel provides much information about all our doubts..it's awsome..I have never see such a channel talking deeply and with scientific evidence than hairguard.com And also they gives proper illustration regarding our doubts very vastly.. Thank you hairguard.com Wish you all the best”

Helpful Report

Great to hear how well you're getting on with the dermaroller, and that you're enjoying our YouTube videos :) We're grateful for your ongoing support, thank you! Hairguard Team

“Exceptional! Nothing to address! Always got a response to a customer service inquiry in less than hours time. All products got shipped in time and received them fully, in conditions and received as scheduled! All works really well, awesome results. And giving a shoutout to the Hairguard Youtube channel, with all the educational content! Thanks a lot, breath of fresh air in these times of disposable service, Hairguard needs the consideration it deserves! Keep up guys!”

Helpful Report

Hi Alex, thank you for taking the time to share! We're so happy to hear that you've had a positive experience with us and our products, and also that you're finding our YouTube channel helpful. We appreciate your support! Hairguard Team

“Customer service is outstanding! Fast replies to all questions and they take the time to make sure the customer is happy. Would recommend this company!”

Helpful Report

So great to hear that you've had such a positive experience with us Mike! Thank you for your ongoing support and kind words :) Hairguard Team

Hairguard is rated 4.7 based on 372 reviews