HAB Hearing Reviews

Name: HAB Hearing
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 6,597 Reviews

99 %

of reviewers recommend HAB Hearing

4.9

Based on 6,597 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HAB Hearing:

Welcome to HAB Hearing, we supply the widest range of hearing aids and related accessories from the biggest brands along with our popular ear wax removal service.

We supply Phonak, Oticon, Widex, Starkey, ReSound, Signia, Unitron, Rayovac, Duracell and Power One amongst others - our aim always is great value and excellent experience!

Ear wax removal is by microsuction, irrigation and dry removal. It is generally available within a couple of days, is superfast with instant relief!

Visit Website

Phone:

01535 279285

Email:

help@hab.online

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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HAB Hearing 5 star review on 5th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally I get this item at the hearing clinic for free but being in a hurry I decided to buy some fine but a bit expensive”

Helpful Report

Posted 6 years ago

Hi Roseann, no offence but you knew the price before you purchased, we did not hide this, if you felt it was expensive perhaps you should have popped down to the clinic to get a free one. Also, the three star review is with regards to the service level we provide, if you feel our service level deserves 3 stars ie we have provided a mediocre service, fair enough. If you are happy with the service we provide perhaps you might want to consider amending the stars? If so just let us know and we can email you the means to amend. Regards, Paul

Posted 6 years ago

“Have not got my order yet.”

Helpful Report

Posted 6 years ago

Hi John, not sure why you'd give us a 3 star review when you only ordered just over a a week ago, with us being in the UK and you in the states. I'm sure your order will be with you soon, we would not expect it to arrive in such a short time period by standard airmail. Are you unhappy that it has not arrived by now? Perhaps once you order has arrived you could email us to ask for an amendment to your 3 star rating? Regards, Paul

Posted 6 years ago

“Good service”

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Posted 6 years ago

“Can I wait until the product arrives?????????????????”

Helpful Report

Posted 6 years ago

Hi Rod, you can give us what review you think is appropriate and when you feel like it, however you've given us a 3 star review for our service levels, is that because you think we have offered a mediocre service? If so please email us direct at help@hab.online and we will be pleased to deal with your complaint. Once resolved (if indeed you have a complaint, we haven't had any other communications from you besides the review?) we hope you will reconsider the low scoring review. Regards, Paul ps your 17 question marks after your comments (yes I counted them) would indicate a certain level of exasperation, but you ordered just over a week ago with standard airmail, we are in the UK and you are in the states, we would not have expected you to have received your order until around now or the next few days.

Posted 6 years ago

“Delivery time far to long for such a small item.”

Helpful Report

Posted 7 years ago

Hi John, I'm not sure what relevance the size of the item has to the delivery time? You ordered your item a week ago, the post isn't great at this time of year, but all you had to do was let us know if you were worried about your item. Not sure why you would mark down our performance though because of slow post over the new year? Are you aware the review system is on our performance and not the slowness of Royal Mail? So, would you like to discuss a replacement item if the post does not deliver? We need you to communicate this to us directly rather than posting a review please. Regards Paul

Posted 7 years ago

“La celerità dell'approntamento e spedizione è ottima, I tempi di consegna sono troppo lunghi, visto che l'ITALIA è appena oltre la Manica. Per la Francia non è così.”

Helpful Report

Posted 8 years ago

Hello Carlo, we ALWAYS ship same day / next day. If the international post is a little slow for you I am not sure why you have given us as a company 3 stars? Ciao Carlo , Spediciamo sempre nello stesso giorno / giorno successivo . Se il post internazionale è un po 'lento per te io non sono sicuro perché ci hai dato come azienda 3 Stelle?

Posted 8 years ago

“Asked some questions but it was obvious by the response that whomever read my email had not properly read it - I asked how you determined size of tubing as you request the buyer to select left/right/size. I'm not talking abou model !”

Helpful Report

Posted 8 years ago

Ken, that is REALLY tight! You asked us what size of tubing you needed to order, we can't determine that, it depends on the shape and size of your ears! I sent you the link to the listing which describes in great detail how you work out the size of tubing, as well as the type. Not sure why we deserve a 3 stars mediocre rating for trying to help you - you have to decide what size of tubing you need based on the detailed information we supply on our listing. If on reflection you come to the conclusion you've been a little harsh with your review we will happily email you a link to revise the review and the stars you left! Regards Paul HAB.online

Posted 8 years ago

“The sound cuts out sometimes and then comes back. And I can still hear outside sounds when I am trying to listen to devices through the minitek. Product is too expensive for the quality.”

Helpful Report

Posted 8 years ago

Hi Tammy, I think I know the answer to both your comments, but you need to ask our advice about how to use the product to resolve the issues rather than posting on the reviews section, we're here to help. Send us an email with your comments and I'll explain. Regards, Paul

Posted 8 years ago

“I haven't got the batteries yet.”

Helpful Report

Posted 8 years ago

Hello there, I just noticed you gave us a neutral review, but you ordered your batteries only last Monday, we shipped on Tuesday, so you have marked us down with less than a week after shipping to an overseas destination. I'm sure your batteries will be with you very soon, we'd normally expect 7 - 10 business days. Please let us know when the batteries arrive, and then perhaps you'll consider amending your review to a more positive one? Regards, Paul

Posted 8 years ago

“I do not love hearing aid batteries, but they are an expensive necessity, alas! they are also erratic in performance and fiddly to cope with when you are not so young. Not sure exactly what you wanted me to review, but batteries themselves are a pain.”

Helpful Report

Posted 8 years ago

Hi Audrey, actually the review is for the service we provided, which I hope you found really good? If you've had any issues with the quality of anything we have supplied, we'd be very pleased to discuss and address that, and if you feel we deserve more than a neutral 3 stars for our service ie if on reflection you think we deserve more than a 3, please let us know and we will help you to amend the score in the right direction. Regards Paul

Posted 8 years ago

“I have not had time to review items purchased as they are in UK with my daughter”

Helpful Report

Posted 8 years ago

Hi John, I noticed the 3 star review you gave us because you have not yet used any batteries, we try really hard to offer a great service, actually the review is more for the service we provide than the product, but I take your point. Once you have the batteries and are happy with them in your own mind would you consider moving the review to a 4 or a 5? Regards Paul

Posted 8 years ago

“You are very fast to delivery and have good quality to resent price”

Helpful Report

Posted 8 years ago

Hello Ingrid, I am pleased that you are pleased with us and our service, however you left us a neutral 3 when your comments seem to point more to a 4 or a 5? If you gave us a 3 in error, would you consider changing the 3 to a 4 or a 5? Regards Paul

Posted 8 years ago

HAB Hearing is rated 4.9 based on 6,597 reviews