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H Samuel Reviews

2.6 Rating 285 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 285 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful experience. My wife and I visited the Canterbury shop last Friday to buy a watch for her birthday.We were served by Moira who gave us her full attention and we benefited from her knowledge with her showing us many watches within our price range. Needless to say, my wife chose a watch of her choice. Marvellous !! Thank you very much Moira.....we shall certainly be back.”

Posted 3 days ago

“Customer service at H Samuel’s in Merry Hill (West Midlands) was exceptional. The assistant, Kerry, was helpful, polite & very professional. 10/10 in my opinion.”

Posted 6 days ago

“Went to Birkenhead store. All staff were very friendly and helpful. We were served by Rachael who was very pleasant and knowledgeable. Nothing was too much trouble. Thank you.”

Posted 1 week ago

“H Samuel Witney Branch was very helpful after not being able to replace my watch strap a lady called Janet mended my old one for me.”

Posted 1 week ago

“I have visited last week H Samuel reading Sandra served me I m really happy with excellent customer service All staff are good, great staff and great service”

Posted 1 week ago

“My little girl had her ears pierced today at h.Samuel, she had her first one done and refused to have her second done. Aisha the lady who pieced them was absolutely lovely with my little girl so kind and gentle and made my little girl feel at ease she had the second one done some time after. Also the prices was good with good quality studs and made sure everything was sterile for her piercing would definitely recommend. X”

H Samuel 5 star review on 3rd April 2024

Posted 2 weeks ago

“H Samuel's in southend replaced a bracelet under warranty with no fuss or bother. Had one in stock for me to take away. Great service.”

Posted 2 weeks ago

“Highly recommend Marion at HSamuel Brent X store who helped us buy four great watches for gifts.”

Posted 2 weeks ago

“Thankyou to parys at the walsal store for her help with a engagment rung x Thankyou”

Posted 2 weeks ago

“Big thankyou to Sharon in the Belfast Castle court store, her professionalism, knowledge and customer service was phenomenal, couldn't do enough, will certainly be back. Great products and great service...piercing is also a fab addition to the store it was swift, affordable and pain free .”

Posted 3 weeks ago

“Tina in the Crawley branch was lovely, she helped me and my other half rearrange the size of my ring, she made it effortless for us and made sure we understood the whole process, Thankyou so much Tina :)”

Posted 4 weeks ago

“Called into the st helens branch spare of the moment was given a free clean of my gold chain which is now spotless. Was served by a lovely young lady called Emily who did a fantastic job thank you very 5 star service”

Posted 4 weeks ago

“Excellent service and advice from Val at the Northwich store.”

Posted 4 weeks ago

“Excellent Service very friendly staff and very helpful. Had a clasp put on an antique bracelet my Great Grand father had made and inscribed in WW1. It was valuable in sentimental value and they took great care with it. Their expertise in knowing not to polishing it would damage the bracelet. A new clasp was attached to make it safer to wear. Highly recommended.”

Posted 1 month ago

“Usually I use the Chester store and the staff are always very helpful Today I used the Birkenhead store and the staff were equally as helpful Well done with your staff in both stores”

Posted 1 month ago

“Excellent customer service from Caitlin -so professional and knowledgeable in the h Samual branch in foyleside derry ni. Needed a new necklace chain given great advice and recommended a chain which can alter the length. Didn’t even know was possible . That was a few months ago and I wear the chain everyday regardless of neckline it’s fantastic. Thank you Caitlin it’s easily the one of the best recommendations anybody has ever given me”

Posted 1 month ago

“I'm happy because I have got good service from Marion.”

Posted 1 month ago

“My partner and I went into York H samuel on Saturday looking for an engagement ring, we were approached by a really friendly lady called Karen she was so helpful and really knowledgeable about diamonds, she put us at ease ( unlike another well known jewellers). We ended up choosing a beautiful ring , it was out of our budget but it was worth every penny, you are lucky to have a member of staff like Karen. We will definitely be back to shop in York shop.”

Posted 1 month ago

“Had a problem at Cannock shop. Gemma + Hannah Sorted it out, no problem, Nothing was too much trouble. Very friendly and helpful. Excellent service.”

Posted 1 month ago

“Had my engagement ring refurbished after losing a stone, was a bit expensive at first thought, but well worth it, so pleased with results I was promised by staff in Bridgwater shop Janette and Paul were so helpful deffo would recommend”

Posted 1 month ago

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H Samuel is rated 2.6 based on 285 reviews