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GWlegal Reviews

4.8 Rating 6,240 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

4.8

Based on 6,240 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

GWlegal 5 star review on 24th January 2024

GWlegal 5 star review on 12th December 2023

GWlegal 5 star review on 2nd November 2023

GWlegal 5 star review on 18th June 2023

Pauline Fairclough

GWlegal 5 star review on 9th September 2022

GWlegal 5 star review on 1st April 2022

GWlegal 5 star review on 12th January 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to chase the company for information poor service”

Posted 1 year ago

“Service okay completion took longer than expected due to unnecessary legal searches!”

Posted 1 year ago

“Disappointed with time taken to complete process. particularly unimpressed by legal rep who visited who had no impersonal skills. When I pointed out that he seemed he was reading instructions from a textbook, his reply was "well you know what I mean" NOT good enough!”

Posted 1 year ago

“I thought they were rather slow, and there was some confusion along the way.”

Posted 1 year ago

“Home visit excellent linda Email response after completion ZERO”

Posted 1 year ago

“Not impressed”

Posted 2 years ago

“Could do better with communication and with client responses .”

Posted 2 years ago

“On the whole a very good service but made more difficult for Lisa Stanton because solicitor who visited me at home failed to correctly copy all documents causing problems delays and additional workload”

Posted 2 years ago

“Service generally excellent but spoilt as the home visit booked for a Sunday afternoon was cancelled by your lawyer 15 minutes before the agreed time. Reason given was that all the legal papers had not been received from solicitors. Should have checked this much earlier.”

Posted 2 years ago

“Very difficult to get in touch by telephone Completion was delayed for no reason that I’m aware of only that the redemption statement had expired even though there was a daily interest that could have been used.”

Posted 2 years ago

“GW Legal were appointed by Age Partnership to deal with the Legal aspects of our Equity Release Lifetime Mortgage. In the main they acted well, with 2 exceptions The facts about our case are that we bought our property in June 2021, and have no Mortgage. It became very clear that the transaction would not progress until the Land Registry had updated the Deeds, this took them over 3 months. Considering they must deal with this organisation often, they did not assist in expediting this update, instead simply pushing us back to our original Purchase Solicitors and insisting that we chase them and the Land Registry ourselves. For such a fundamental part of the release we would have hoped that they could have assisted more. At the end of the process we were contacted to confirm payment details for our Bank. We use my Account to handle our Household finances, this had been advised at the beginning and also to the visiting Solicitor. As this is in my name we would have expected to have been advised that my Wife would need to authorise this, however no mention was made. We were contacted the day before completion by phone. He asked to speak to my Wife, she was not available as she works, however initially he would not say why he needed to speak to her and crucially that payment would not be made until he had done so. Initially he would not provide a callback number and even left a Voicemail the day before advising us not to return his call. On Completion day he called and insisted that he speak to her, again she was at work, he then advised that no funds would be released until he had spoken to her, this clearly was critical. This time he gave his direct dial phone number, and I got her to call him. Considering this was such an important point it could have been dealt with much better. GW Legal offered additional Services, but in light of the above we will go elsewhere.”

Posted 2 years ago

“iT;S been along process to get this over the line, i found it very frustrating at times not getting enough feedback on the problems that kept being thrown up”

Posted 2 years ago

“disappointed with the service as the agent was unprepared for the meeting as the pack of necessary documents had not arrived beforehand consequently I ended up having to print many of the documents required and even then received calls a few days later from HQ to say some documents (scans etc) was not of the quality required”

Posted 2 years ago

“My first dealings with this firm which was recommended to me by an agent. and the initial impression is that it is reactive in its work rather than proactive.”

Posted 2 years ago

“Emma very good at keeping in touch and keeping to what was agreed or updating if a delay.However there was a holdup with a solicitor that turned out not to be a problem with the leasehold and we almost lost the offer except for the tremendous effort of our equity adviser,the rates had increased again but they went to the funder and we were accepted at original rate.Thank you to all.”

Posted 2 years ago

“Not Bad fair”

Posted 2 years ago

“I spoke and emailed Anna, just a few times, but she completed my Lifetime Mortgage successfully.”

Posted 2 years ago

“Quick processing of case, but little contact verbally.”

Posted 2 years ago

“No problems things were routine”

Posted 2 years ago

“At the moment we are still waiting to receive our wills, I would prefer to do another survey then.”

Posted 2 years ago

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GWlegal is rated 4.8 based on 6,240 reviews