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Guest & Philips Reviews

4.7 Rating 190 Reviews

92 %

of reviewers recommend Guest & Philips

Company Reviews

4.7

Based on 190 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 882599

Email:

mail@guestandphilips.co.uk

Location:

23-25 Saturday Market
Beverley
HU17 8BB

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Guest & Philips 5 star review on 4th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a tissot sea star watch at great price on Thursday and received it Friday morning, also the bracelet was adjusted to my size before it was posted, and just to top it off with the customer service, I had a phone call from Helen to confirm it had been posted. Great buying experience from ordering to trying it on, thanks Guest and Phillips”

Posted 2 years ago

“Had my Tag watch sent away for a service with the Pocklington branch. My watch came back absolutely spotless and looking as good as new and in a lovely Tag carry box, absolutely over the moon with the service and friendly, professional staff at the Pocklington branch. Highly recommended 👍”

Posted 2 years ago

“Highly recommend Guest & Philips in Beverley. I took a family friend’s engagement ring to be cleaned and all of the staff were so kind and couldn't have been more helpful. Very grateful for such fantastic service and I will definitely be using them again! They did a beautiful job with the ring.”

Posted 2 years ago

“I purchased a piece of jewellery and wanted to return the piece of jewellery. I was not told at any point that I would not receive a full refund for the piece of jewellery I bought only a credit note or exchange. I find this Absolutely TERRIBLE customer service. The two ladies I spoke to on the phone were not helpful at all and the when I purchased the piece of jewellery I was not told at any point nor was there any information that would inform me you would not get a refund for a very expensive piece of jewellery.”

Posted 2 years ago

“I took my engagement and wedding rings into Guest and Phillips to be valued and spoke to a lovely helpful lady who asked me if I wanted a valuation for sale or for insurance. I mistakenly asked for sale as I wanted a valuation in order for me to sell them privately, I was unaware that they were going to give me a price for them to buy it. What I wanted was certification of the stones, as both rings were purchased for a total of over £3,500. When I went in, I was met by another lady, who was incredibly brusque and frosty. She said, ‘these are too modern and not popular so it would be £100.00 for the wedding band and £250.00 for the engagement ring.’ I was understandably bemused, not having realised my mistake and uttered in exclamation, ‘but they are worth over £3,500.00 that’s what they were purchased for.’ She shrugged and said ‘take it up with them, they are only worth what someone will pay for them.’ I asked about stone size and the lovely lady who had served me was there and said, ‘but you wanted a sale evaluation.’ She pointed out my misunderstanding and I apologised to her stating what I wanted. The other woman snatched them back and said ‘well that’s not what you asked for.’ My mum who was standing behind with my baby son then felt compelled to try and reason with her ‘my daughter just needs to sell them. Her husband has left her with nothing and she has to try to sell these. She just wants to get a certificate to prove authenticity.’ By this point I am feeling utterly humiliated. A frozen stare was returned with another gruff response ‘well that’s something completely different and it costs you know.’ I was aware of that and prepared to pay, but by now absolutely was aware that indeed everything does come at a price, even a ludicrous one! Necessity compelled me to leave them for valuation, that and a burning sense of shame I had acquired in the store and I wanted to scuttle away before any more admonishments. I don’t expect to illicit sympathy, she is a business woman and has a business to run and I accept that. Maybe she was having a bad day, just as I have been having a hard time. I will say, however, as a fellow human being, in some of the most difficult times that we have faced, that a gentle approach costs nothing. A smile and an amenable air is by far a more humane way to conduct oneself. Certainly I wouldn’t wish anyone to come out of the store feeling as I do now, without receiving basic human dignity and as if I have been looked down on and completely ridiculed because I misunderstood something, in what has been the most tragic time of my life. The old adage ‘think before you speak’ goes a long way and indeed if the shoe was on the other foot how would you want your prize possessions to be treated.”

Posted 2 years ago

“They say they'll match the best price and have certainly done so in a pleasant and helpful manner. Highly recommended.”

Posted 2 years ago

“Received my Seiko watch 26 hours after ordering. It was packaged better than I have ever known from other watch retailers. To top off my satisfaction, the price was 15 per cent cheaper than anyone else. This has been one of my best purchase experiences ever, I am delighted.”

Posted 2 years ago

“Сделала заказ больше 2 суток назад. До сих пор не отправили, на письма не отвечают.”

Posted 2 years ago

“I found Philip extremely helpful. I wouldn't hesitate to buy from this company again!”

Posted 3 years ago

“The product was sold for the best price I could find and the dispatch was very prompt, sent by secure post. Very happy with the service and the watch is lovely.”

Posted 3 years ago

“First class service for on line purchase with very prompt delivery and at a very good price.”

Posted 3 years ago

“Lovely Claudia Bradby earrings, good presentation, excellent service, would definitely recommend”

Posted 3 years ago

“Super quality products delivered promptly.”

Posted 3 years ago

“Excellent service. Prompt delivery. Couldn't be happier.”

Posted 3 years ago

“Easy to use website Great service Received 1-2 working days”

Posted 3 years ago

“Very good customer service.”

Posted 3 years ago

“I ordered a watch that unfortunately was not in stock .. but the team offered me alternatives and sent me a txt personally to apologise.... now that is service ..”

Posted 3 years ago

“A great range of items available, often when others just didn’t have what I was looking for. Excellent service once ordered, with explanatory emails and quick delivery, as before.”

Posted 3 years ago

“Prompt, professional service. Hassle free and best price. Thanks”

Posted 3 years ago

“Lovely Watch in beautiful case. Great customer service”

Posted 3 years ago

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Guest & Philips is rated 4.7 based on 190 reviews