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Guardian Support Reviews

4.8 Rating 74 Reviews

95 %

of reviewers recommend Guardian Support

Company Reviews

4.8

Based on 74 reviews


Customer Service
Communication Channels	Telephone, Email

About Guardian Support:

Guardian Support are experts in all aspects of HR, Employment Law and Health and Safety Regulation.

We are a small but mighty HR, Employment Law and Health & Safety consultancy based in the heart of Birmingham with years of experience and a plethora of satisfied clients across the West Midlands and most of the UK.

Our professional consultants have an extensive list of qualifications and industry knowledge that will ensure your business is compliant and that your employees are happy, leaving you to focus on what matters most – running a successful business.

Visit Website

Phone:

0845 2626 260

Email:

enquiries@guardiansupport.co.uk

Location:

Lyndon House, 62 Hagley Road,,
Lyndon House, 62 Hagley Road,
Birmingham
B16 8PE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of the 3 year recurring contract that they trap you into, they do not have a break clause and will bully into paying hefty sums”

Thank you for your review and we are sorry that you are unhappy as you have been a customer for some 6 years and we are proud that you have contributed to our continuing high customer retention rate of 94%. Having looked at your specific circumstance it is noted that you wish to cancel your services part way through and existing 3-year contract, and we are sorry to hear this especially as you had rated our services as 10/10 stating you would highly recommend our services on your last client feedback proforma. As a business, we are very open and transparent with regards to our auto-renewal clauses and are very clear regarding cancellation notification, as these are specifically highlighted in the service agreement signed when commencing with our services. In addition, your account has been renewed in this manner on 2 occasions without concern. As you are aware we do offer one-year agreements, as well as multiple years and you, chose to undertake a 3-year agreement in order to receive the generous discounts that we offer for multiple year deals with us. Unfortunately, due to you missing the cancellation deadline last year your agreement was renewed as it had done on previous occasions, and you continued to receive support under these terms. Whilst we do have the right to hold you to the full term of the contract and costs associated with this, we have tried to work in a fair and open manner as we believe that we operate to a high ethical standard on such matters. I am sorry to hear that you refer to our offer as the “hefty” sums as the fair solution that we have offered only makes up 17% of your full contract value, therefore we believe we are being fair and reasonable in the circumstances. We note that you are currently liaising with our Operations Director with a view to resolving matters and we hope that you continue with that dialogue.

“Absolutely fantastic company. Raj is attentive, knowledgeable and above all makes me feel protected from HR pitfalls. Highly recommended.”

Hi Adam, Thank you for taking the time to leave us a positive review, we appreciate it! Many Thanks Guardian Support

“Linda Marsh was exceptionally knowledgeable and supportive throughout the various communications we had (as were the other members of Guardian that I dealt with). My query was very complex and a minefield to navigate but Linda made me feel reassured, supported and confident in the best way to deal with the situation. I don’t know what I would have done without her, to be completely honest! She was personable, funny, relatable and is a true credit to the organisation! I couldn’t be happier with the service I received from her. I wouldn’t hesitate to recommend Linda or Guardian and I know I’ll be relying on her many times in the future. Thank you Linda.”

Hi Victoria, Thank you for the excellent review. We're happy to hear that you've found the support from your consultant, Linda, very helpful! Many Thanks Guardian Support

“Prompt advice, excellent customer service and always willing to go above and beyond - what more can you ask for! Thank you to the Guardian Support Team for all that you do :-)”

Thank you for leaving us a fantastic review. A highly professional company, pleasure to do business with :-)

“The business I work for started using Guardian a few months ago now for HR & H&S Support. The consultant I deal with directly for HR is Harj and I can honestly say she is most supportive and thorough when guiding me through HR matters no matter how big or small. Harj always works quickly and efficiently with us to deliver solutions and the quality of the advice from Harj is second to none. I myself have learnt so much from Harj since signing up for Guardian support and for that I am personally grateful so I would like to say a very special thanks! I do also need to mention that I have had the pleasure of receiving advice from Raj and Linda who again are faultless. I don't know how we ever coped before Guardian came along! Exceptional service every time!”

Hi Naomi, Thank you for leaving us such a lovely review. It's great to hear that you have had such a great experience with us and our services! Many Thanks Guardian Support

“Our Guardian consultant has just gone on leave and would like to compliment the excellent service that Harjit Sidhu has given us since taking over midway on several projects. Very quick and efficient.”

Hi Sue, Thank you for leaving us a review. We're always happy to hear such great feedback :-) The compliment has been passed onto Harj Many Thanks Guardian Support

“I have used Guardian Support for many years now and have found them to be unfailingly helpful. The staff are patient, understanding and deal promptly yet sympathetically with any enquiries. I couldn't manage without them. Likewise for their branch of Health and Safety. Always there for us and ensuring that we are on top of the game! Special thanks to Martin Hartland (H and S) and best wishes on his recent retirement. Special thanks too, to Linda and Pamela (Employment Law) for their wonderful help over a long time.”

“The team at Guardian Support are exceptional! Quick to respond and on almost every occasion are able to answer our questions immediately. Where they are unable to do so, they provide a timeline of next steps which they adhere to. This helps us manage our customer expectations on the other side so it's a win-win for all! Special thanks to Julia, Wendy and Helen who have helped me resolve some difficult HR and H&S issues, particularly during the start of the COVID pandemic. Great service by all!”

Thank you for this lovely review, Jess! We're so happy to hear that you've had such a positive experience with us and we will continue to provide a great service to you as we do all our clients :-)

“No 'support' whatsoever. AVOID THIS COMPANY”

Dear Linda Thank you so much for your comment, I am so sorry that you perceive your experience with Guardian Support to be a negative one especially as our comprehensive client care program has not registered this level of dissatisfaction with any client, ex-client or contact. Currently our renewal ratings are tracking at 93% which would indicate that our satisfaction rating is incredibly high with our clients, however we are always grateful to receive in-depth feedback, good or bad, as this is how we bench mark our services and how we learn and grow as a business. As you have not provided details of your company or full name, it does limit our investigations somewhat as we always wish to address any matters of concern or dissatisfaction. As such I would be grateful if you could email us your Company Details, Contact details and comprehensive details of your concerns to enquiries@guardiansupport.co.uk and we will endeavour to investigate matters further.

“Linda and Emma are invaluable resource to my businesses, easy to engage with and practical straight forward advice. A pleasure to deal with. Without hesitation I recommend their services.”

Hi Stuart, Thank you for this lovely feedback! We're happy to hear that you have found our services invaluable to your business.

“We recently found ourselves in need of professional HR services. We contacted Brendan who acted very quickly to come and see us to understand our business and our needs for HR services. Brendan offered us a very thorough and competitive service for ongoing support and arranging all employee contract, policies and employee handbooks. We also had issues with a member of staff which was causing extreme stress and pressure on the business and other team members. Brendan took all the stress away from us and liaised directly with the member of staff concerned and negotiated a favourable outcome to the business. Brendan demonstrated his professionalism and expertise in his field, and we are looking forward to continuing our business relationship with Guardian Support. We would highly recommend Guardian Support to anyone in need of HR, employment law and health & safety support.”

Hi Naz, Thank you for your lovely feedback! We're so pleased that you have found our support and services helpful.

“I would like to praise Linda Marsh and the service delivery of Guardian Support. I have been a longstanding client of Guardian and really enjoy and respect the guidance of Linda Marsh who advises us on HR matters. She is excellent at what she does!”

Hi Lynn, Thank you for this lovely review. We're happy to hear that you've found the support from your consultant, Linda, so helpful!

“We did a one day course on managing sickness and absence. Harjit was great! we learnt lots and all the information given was relevant and very helpful. will defiantly be using again in the future. Thank you.”

Hi Suzanne, Thank you for your lovely feedback. We're glad to hear that you found our course helpful and we look forward to working with you again!

“We have worked with Guardian for a number of years, and they have always acted on the concerns we have raised in that time. At a recent tribunal, the barrister they recommended was excellent, and, thanks to all the good advice, we won the case. On occasions, the telephone response time of the legal team can be slow, and more staff may be required to deal with the clients. However, Brendan is willing to travel long distances to visit us and deal with situations personally.”

Hi Janice, Thank you for your lovely review and constructive feedback. It's great to hear that you have had such a great experience with us and our services!

“I have used Guardian for a couple of years and they have provided me with upfront advise when needed and really formed part of the company as my HR team. I have no issues in recommending to other companies.”

Hi James, Thank you for leaving us a review. We're always happy to hear such great feedback!

“Virginia from Guardian Support has helped two of our clients with the H&S, including Safe Contractor and CHAS. She was absolutely brilliant, speedy, professional and knowledgeable. Very highly recommended!”

Thank you for your review, Wayne! It's always great to hear such positive feedback.

“Straight forward talking and very helpful. Thank you.”

Thank you for leaving us a review! It's great to hear such positive feedback!

“Guardian Support has given me on going health & Safety and human resources advice. This information is invaluable. I definately can recommend there services.”

Hi Zonia, Thanks for your review! We're delighted to hear such positive feedback :)

“Guardian Support are an excellent company for all your HR and H&S requirements. A personal service tailored to your needs. I would highly recommend them if you are looking to switch your provider”

Hi Laura, Thank you for your review! We're glad to hear that you are happy with the service you are receiving from us.

“Fantastic service and ongoing support. Explained exactly what I needed and reasons why. Brendan is a great guy who really puts his customers first.”

Hi Angela, Thank you for your review! It's great to hear that you are happy with the service that you are receiving from us.

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Guardian Support is rated 4.8 based on 74 reviews