G&S Specialist Timber Reviews

Name: G&S Specialist Timber
Rating: 4.90

4.9 Rating 11,278 Reviews

99 %

of reviewers recommend G&S Specialist Timber

4.9

Based on 11,278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

G&S Specialist Timber 5 star review on 17th March 2024

250

Anonymous

Anonymous // 01/01/2019

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“Quality timber delivered well packaged. I've used them quite a few times and will continue to do so for my hardwoods”

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Posted 1 month ago

“Good quality timber accurately sized. Good turn around time from order to delivery even in my remote location. Good response from staff with queries, normally same day in my experience.”

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Posted 1 month ago

“Mike Dillon here, arrived the morning after i ordered it with a really helpful guy. Well packaged and top quality. Can't really ask for more than that. Cheers, Mike”

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Posted 1 month ago

“Quick service good quality goods and very well packed”

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Posted 1 month ago

“Excellent company to deal with. Goods arrived in record time and were exactly as advertised Will definately use them in future”

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Posted 1 month ago

“YOU NEED TO GET ANOTHER DELIVERY FIRM, WAITED IN 3 DAYS & STILL NO TIMBER ????”

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Posted 1 month ago

Good morning, Thank you for your review, we are sorry that your parcels were delayed with DX Freight. We are constantly trying to find alternative couriers however currently only DX are offering to deliver the 2.4 metre parcels in the bulk numbers that we send. We apologise once again that your parcels were delayed in getting to you. Kind regards G&S

Posted 1 month ago

“Perfect dowel no splits,cracks and perfectly straight just what I needed”

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Posted 1 month ago

“Order arrived less than 24 hours after placing. Well packaged and wrapped to prevent transit damage. Blanks are in great condition and are correctly sized. Looking forward to working with these blanks. If they cut as good as they look I shall be well pleased. This is my first order with this Company, and it seems that it won't be my last. Thank you.”

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Posted 1 month ago

“Parcel got lost in transit. 4 days after ordering I still wasn’t offered a replacement. I was told fedex would investigate where it was. I’m now told it’s been located and could possibly arrive today. I haven’t even been refunded the postage cost. And now I’ve been asked to review it before it’s even arrived. Terrible customer service. Will definitely shop elsewhere in future.”

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Posted 1 month ago

Good morning, Thank you for your review, we have looked at the email conversation from yesterday regarding the lost parcel. After receiving your email on Saturday notifying us you hadn't received your order we contacted FedEx once they re-opened yesterday morning to start an investigation to locate the parcel. As we explained while FedEx were attempting to locate your parcel we couldn't organise a replacement as in all likely hood if we sent a replacement yesterday to be delivered today (Tuesday 27th) you would then receive the replacement and also the original at the same time. FedEx came back to us and confirmed the parcel had been located and had been upgraded to a pre-noon service for you. We have checked and the parcel is out for delivery today as promised via email yesterday. I have checked and the delivery cost was refunded yesterday as promised. We are sorry the parcel got lost but we have tried to resolve the issue as fast as possible for you. Kind regards G&S Specialist Timber

Posted 1 month ago

“I highly recommend G&S Specialist Timber. I have dealt with them on quite a few occasions and have always found them to be very professional, helpful and efficient. Their service is excellent, and for each transaction the goods received have been extremely well packaged and dispatched promptly.”

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Posted 1 month ago

“Great customer service, after I had originally ordered wrong size. Then speedy deivery at a good price. Highly recommended.”

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Posted 1 month ago

“I bought a few different hardwoods as part of a hobby project. The wood was speedily delivered, very well protected and in great condition. I would certainly recommend them and will definitely buy from them again.”

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Posted 1 month ago

“Excellent service,received wood in well packaged parcel and delivered the next day. Would definitely recommend this site.”

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Posted 1 month ago

“Excellent product and service. All arrived within their specified time frame. Packaged well too. Will use again.”

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Posted 1 month ago

“Perfect, great service very hapopy with product with next dayt delivery Thanks”

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Posted 1 month ago

“Easy to navigate website with a good range of timber at fair prices. Ordering is straightforward. Quick delivery with well packed goods to minimise the risk of damage in transit. Very pleased with the quality.”