Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,548 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,548 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the incorrect top and after sending proof through I haven’t had any response”

Helpful Report

Posted 3 years ago

“Not received my order yet”

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Posted 3 years ago

“Maybe my mistake but thought I ordered mauve colour large. Item arrived, seemed quite small and black. No good for the purpose required. No return paperwork.”

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Posted 3 years ago

“The order process was easy and dispatch to me efficient, however the battery clippers have a faulty switch (intermittently) and in current circumstances cannot be returned.”

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Posted 4 years ago

Thank you for your order. We are really sorry to hear there is an issue with the battery. We have tried to call you but have not been able to reach you. Therefore, please call out helpline on 01635 581958 at your earliest convenience and member of our team will be happy to resolve this matter for you. Kind regards The Groomers Team

Posted 4 years ago

“As a new groomer I was very disappointed at the level of service I received. I have had much better service from 2 other suppliers. Various phone conversations I have had were quite abrupt. My order took forever to arrive and I had to call to chase it up. I will now put Groomers to the bottom of my go to list.”

Helpful Report

Posted 4 years ago

Dear Rob, Thank you for your review. We are really sorry to hear you have been disappointed with the service. Based on the size and weight of the products you ordered, we needed to send these on a pallet via a freight courier service. Therefore, we attempted to contact you several times to arrange the delivery with you, but we were unable to reach you. You kindly called us back and we were able to book the delivery date with you. We hope that all of the goods are in working order, but should you have any queries or if we can assist you any way, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 4 years ago

“I hate leaving a poor review as the company, concept and service were great but the truth is we bought a product which claimed to help curls for Poodle cross breeds with a scent of chocolate orange. unfortunately it did not help curls at all and as far as our family could determine had almost zero scent either in the bottle or after application. Again really sorry as comapny and everything about it looks great. maybe this was just a 'duff' batch. I am sure we will try again with other products in future.”

Helpful Report

Posted 4 years ago

Good Afternoon, We apologise for any inconvenience this may have caused you. We will arrange for someone to be in contact with yourself in due course. Kind Regards, The Groomers Team

Posted 4 years ago

“My order of a two sided groomer with two different sets of tines only had one, the same on both sides. When I complained, I was told there was an error in the on line information. I could have returned the item but that would have cost more than getting a replacement. No offer of a reduction in the price was made, unfortunately. I am awaiting further feed back.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you are unsatisfied with the service that has been provided. The description on the website is in fact correct, however, we do note that there has been a print error on the physical packaging, which we will be amending as soon as possible. We apologise if the incorrect information printed on the packaging, was in anyway, misleading. When you called in, a member of our team offered to provide you with a prepaid returns label and to issue a full refund if the product wasn't suitable. You advised that you didn't want to do this and instead wanted to keep the product. If you would like to discuss any of this in more detail, please do not hesitate to call our helpline, on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“Products ordered via Quidco which was tracked but cashback subsequently declined by this trader without explanation thus losing me 46p and a £2.50 bonus from Quidco. Not pleased and will buy nothing more from Groomers Online.”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for this. We will arrange for a member of our team to contact you to discuss further, Kind regards The Groomers Team

Posted 4 years ago

“Really quick delivery, But I wanted to send my product back. as I wanted a different one and it was far too expensive to send back and also would off had to pay delivery again. So definitely don't think I will be purchasing much more from Groomers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you are disappointed with our returns policy. In the event, a product isn't suitable or is no longer required for whatever reason, the customer has a 14 day window to return the goods to us. Once received we would issue a full refund, but we do not cover the cost of getting the goods back to us. However, in the event a product arrives damaged or defected, we would ask that the customer sends us a photo via email and once this has been received, we would of course, cover the cost of postage by either providing a prepaid returns label or arrange for a courier to collect. Kind regards The Groomers Team

Posted 4 years ago

“Disappointed with quality and had problems with draining poor quality water outlet no seal, had to buy several extras just to get it to seal.”

Helpful Report

Posted 4 years ago

Dear Tracey, Thank you for your review. We are sorry to hear you are unsatisfied with the product. We will arrange for one of our advisors to contact you to discuss in more detail. Kind regards The Groomers Team

Posted 4 years ago

“Disappointed.Thought I would order some grooming trousers on line.Stated my size and ordered.On arrival tried on.One pair was like a tent.On closer inspection they were XL in a Large bag.I ordered 2 pairs of large so now have to post back and wait for another pair.Phoned Groomers Friday and explained.Not even a sorry we will pay your postage,nothing.Poor service.”

Helpful Report

Posted 4 years ago

Dear Karen, Thank you for your review. Please accept our sincere apologies for receiving the wrong sized trousers and for any misunderstanding at our end. We will arrange for out Customer Services Manager to make contact with you to discuss this further and to provide a resolution. Kind regards The Groomers Team

Posted 4 years ago

“Groomers site good and offers and prices very competitive but sadly let down by the time it takes to get your order despatch and delivered”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you're disappointed with the delivery time. Your order was placed at 19:46 on Friday 19th July and the goods were dispatched from our warehouse the very next working day, which in this case, was Monday 22nd July. However, we understand that the courier had an issue locating your address. Therefore, we can only apologise for this delay and we will be taking this up further with our account manager, to investigate why this has happened. If you have any queries or would like to discuss this in greater detail, please do not hesitate to contact us, on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“Unfortunately my experience hasn't been great, having placed a large order of supplies I had no dispatch notification therefore I was unaware of when to expect my order and on arrival it was missing an item. I followed it up with Groomers and they said customer services had taken it off my order and a refund would be processed as the item was no longer in stock. I had no notification of this and now have to re-order and incur a postage charge due to it not coming with my bulk order. All other items arrived safely but communication was not of the expected standard.”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that a member of our team have made contact with you to resolve this. Kind regards The Groomers Team

Posted 4 years ago

“I have made several orders so far and not one order has arrived correct and complete yet. I called 6 days ago about my most recent order that arrived incomplete and I sent a photograph to the customer service department as requested and I have still was told they would contact me straight after I sent the picture and as yet I still have not had been contacted. Very poor service. Disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you feel this way and we must apologise, but we are unable to locate an email received from you with the attached photos that were requested. This is why we would not have made contact with you. Therefore, please send this over to us again at your earliest convenience and as soon as we reopen Tuesday, we can dispatch the replacement product to you. Again, please accept our sincere apologies for any inconvenience that has been caused. Kind regards The Groomers Team

Posted 4 years ago

“No VAT invoice sent. Order made 30th April and still waiting for VAT invoice. Please sort this out as invoicing crucial to any business and chasing them wastes valuable time. Thanks”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies that this wasn't sent. We will send this to you this afternoon via email. Kind regards The Groomers Team

Posted 4 years ago

“I bought a set of scissors for my wife that had a nice PURPLE case , the reason i bought this set is because our dog is called PURPLE and i knew the wife would like it. When arrived case black ??? rang up and was told they are all black . They took the purple set off line after i rang up , i payed a lot of money for the set so i think they should of gave me a part refund for MIS SELLING”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for the error of the product showing the incorrect image. The Scissors themselves still have the purple finish but the cases were changed to black by the manufacturer. One of of advisers offered to arrange a collection of the scissors and offered a full refund, should the scissors not be suitable, which was declined. We'd be more than happy to discuss alternative products with you, therefore, please call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 5 years ago

“I placed my order through amazon and received a web order confirmation from Groomers. However that was the last communication that I received about my order. I didn’t know whether it had been mailed out, when it was coming and if it could be tracked. I see below you are asking me questions which I have just explained in my review this was the information that I wasn’t privy to. Not good customer service.”

Helpful Report

Posted 5 years ago

Dear Hayley I am sorry that you didn't get any email confirmations. Unfortunately we our system doesn't send email despatch notifications. Please email us at sales@groomers-online.com for updates on future orders or phone on 01635 581958

Posted 5 years ago

“I queried an order that I didn't get traders price when it stated I should have. Contacted service and still awaiting a reply. Other than awful customer service I am pleased with items and delivery time was reasonable.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you feel this way. We have looked into your account and you are not, and have never been set up to receive trade prices. Therefore, should you have any further queries on this, please do not hesitate to call our helpline on 01635 581958. Kind regards The Groomers Team

Posted 5 years ago

“Received order a pair of chunker scissors scissors didn’t open close properly . I was advised to send back and wait for them to be repaired another week before I have any .”

Helpful Report

Posted 5 years ago

Thank you for your review. We apologise, if there has been any miscommunication, but once the scissors have been received back and inspected, if found to be faulty, we would replace these in their entirety, under the warranty. Should you have any further queries on this, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 5 years ago

“Ashleigh has been very helpful but I have not had the best experience with Groomers. I ordered the RoseLine Scissors Kit and had a cheap bag sent to me without any scissors, once I got in touch with Groomers they advised they would send me the correct item special delivery that would get to me the next day, this still hasn't arrived. As I am training to be a dog groomer these were needed ASAP.”

Helpful Report

Posted 5 years ago

Good Morning Connor, Many Thanks for your review. We are pleased Ashleigh was able to help you. Please accept our sincerest apologies regarding not having received your scissor kit yet. Please email into customer.service@groomers-online or call us on 01635581958 and we will get this resolved for you right away. Many Thanks Groomers Customer Service.

Posted 5 years ago

Groomers Online is rated 4.8 based on 9,548 reviews