Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Groomers Online Reviews

4.8 Rating 9,547 Reviews

99 %

of reviewers recommend Groomers Online

Company Reviews

Product Reviews

4.8

Based on 9,547 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 17th April 2024

Groomers Online 5 star review on 16th April 2024

Charlotte Cooper

Groomers Online 5 star review on 28th March 2024

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 15th March 2024

Groomers Online 5 star review on 12th January 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the item I bought was a pr of scissors, they work fine but the is an issue .It would have been helpful if the finger holes were made for men to use ,I had to remove the plastic inserts so that I could use them , Groomers should have stated this in their adverts ,I have since found out other have had this problem”

Posted 2 years ago

“Ordered a clipper blade and got a pair of scissors instead to then be told, we dont have any blades left, after i emailed them so show proof of what i got given and after i ordered over a week ago”

Posted 2 years ago

Dear Megan, Thank you for your review. Please accept our sincere apologies for any inconvenience this has caused. Once the item has been received back via the pre-paid returns label that was provided, we will issue a refund right away and a member of the team will be in touch. Kind regards The Groomers Team

Posted 2 years ago

“Not received my order yet so nothing to review.”

Posted 2 years ago

“Still waiting on an order I purchased over 8 days ago, no correspondence to say it had been posted/sent out. Just a waiting game 🤷‍♀️”

Posted 2 years ago

“Ordered the large 'spray bottles the bottle doesn't spray it just leaks everywhere.”

Posted 3 years ago

“My latest purchase of Geib blenders are not set correctly so will not work. I have tried to make contact with Groomers to no avail”

Posted 3 years ago

Thank you for your review. We are sorry to hear that you have an issue with the product and that you have not been able to reach us. We will arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 3 years ago

“Used to be good. But not lately. Couldn`t get through on the phone. Stock seems low. I like the simply naturals shampoo range, but it has been out of stock for a while now.”

Posted 3 years ago

Dear Ian, Thank you for your review. We are sorry to hear you have not been able to reach us. We will arrange for a member of the team to contact you asap. Kind regards The Groomers Team

Posted 3 years ago

“Item arrived promptly. Broke on first use. Noone to contact on the phone and no response from online enquiry form after 2 days...”

Posted 3 years ago

Thank you for your review. We are really sorry to hear you have an issue with your order, as well as not being able to reach us. We will arrange for a member of the team to contact you asap. Kind regards The Groomers Team

Posted 3 years ago

“Although I am pleased with the product I purchased, a grooming table, delivery was a problem. Having given my email and telephone number to Groomers when ordering on line on a Friday, I received no indication via either as to when I might receive it. I had assumed it would be within 24 hours but after that time had elapsed I heard nothing. As it happened it arrived, without notice, the following Monday while I was out and a card from Fedex invited me to call (no phone number) or use an app (don't have one) or go on line to organise another delivery. Eventually I found a telephone number and was able to arrange delivery the next day but no specific time. Customer Service at Fedex said they had been given neither my phone number or email to contact me prior to delivery. Having ordered several things over the past year from various companies this has been the least acceptable (although Fedex have not delivered before)..”

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this. Provided you had given your contact details, you should have been notified from the courier. We are taking this very seriously and will be investigating further. In the meantime, we are pleased that you have the goods and we hope you enjoy them. If you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 3 years ago

“It would be better if there was a way to see your email orders on your account and be able to track your parcels status . Still waiting on my parcel over a week later and I don’t know if it’s been dispatched yet”

Posted 3 years ago

“my order arrived and was cracked not happy i will be asking for another item as it is a can would be dangerous to use as dent in can”

Posted 3 years ago

Thank you for your review. We are really sorry to hear this has been damaged during transit. We shall arrange for a member of the team to contact you to resolve. Kind regards The Groomers Team

Posted 3 years ago

“I ordered a tunic showing in stock on line. The item was not in stock. I received an email stating the tunic was out of stock and a refund will be made, still not received the refund . Unable to purchase from elsewhere until I get my money back. The money should not have been taken if the item was not in stock! Surely the money should be taken when the order is fullfilled. Puts me off a further purchase with this company.”

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this error. We will arrange for a member of the team to contact you asap to resolve. Kind regards The Groomers Team

Posted 3 years ago

“Clippers work fine but had previously been opened as was finger marks and other Carl’s on the silver park of the clipper plus the box was open and battered”

Posted 3 years ago

“I'm new to this website and I know sh##! Happens but been waiting for a delivery and still hasn't come since last wk tue my friend who lives 6 doors away got hers last fri ??”

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this delay. We will be taking this up further with courier as to why this has occurred. However, the tracking suggests this will be with you today. We will arrange for a member of the team to follow this up with you later today. Kind regards The Groomers Team

Posted 3 years ago

“Haven't recieved the item yet.”

Posted 3 years ago

Dear Linda, Thank you for your review. Orders going to the Isle of Man take a little longer than they going to mainland UK. However, we understand this has now been received and we hope you enjoy the products. Kind regards The Groomers Team

Posted 3 years ago

“Purchased Furminator comb but it wasn't made very clear that you needed a handle. Once I received the product I tried to order the handle from Groomers but it wasn't on the website. Managed to get one elsewhere.”

Posted 3 years ago

“I ordered a table with 3/5days delivery really needed it for business. It's now been 9 days and had a call saying it will be a further 7 days. Very disappointed as I feel they should have stated this before I bought the item and I could have bought a table from somewhere else”

Posted 3 years ago

“Nice scent but both perfume bottles was only 3/4 full so disappointing to be honest after paying that price”

Posted 3 years ago

“Clippers Oster A6 just received In next day delivery and the seal broken on box . Where do I stand for guarantee, as didn’t expect to receive something that had been opened and was something that had been sent back.”

Posted 3 years ago

“I bought two bottles of puppy shampoo on accepting the parcel from the post man I noticed the package was ripped in 3 or 4 place and in a very tatty condition when I opened it up it was wet and slimy inside the tops of the bottles were not screwed on properly, so I am not impressed at all,”

Posted 3 years ago

«
1
2
3
4
5
»

Groomers Online is rated 4.8 based on 9,547 reviews