How would you rate
Greentrees CaravanStore Ltd
"Well I purchased a new caravan some 12 years ago and the handover was first class
Sadly it went downhill after that
The jointing tape started to come away so took it back
They checked and replaced the tape but on one side it had 2 jointing strips but only 1 when I took it in they denied it but ended up replacing all the panel
Service was poor used to take it in and if you was lucky you got it back in about 6 weeks not happy
Sounds like they have improved since"
"Very ethical traders (makes a change from most caravan dealers) offer loan vehicles, mobile servicing, their technicians are available even on bank holidays, never found another dealer who offers this, good work !"
"Excellent service and selection of stock both on vehicles and the accessories shop"
"The dealer principle is a selfish liar. Was quick to take money of our part exchange when a little damp was found, then refuses to offer us a discount when they find damp in our new purchase from them. Shameful"
"Always been very happy with the whole experience! Aftersales guys have always served me well. Won’t buy from anyone esle. Tried another local dealer that recently closed and I’m happy with Greentrees thank you. The text updates from the Bodyshop are fabulous!"
"I am waiting for a new caravan and was originally advised it would be in production in early May. They could not be bothered to call me to tell me it had moved to the end of May - I had to call them. I have just called them again to be told it is now mid June at the earliest. Again they have known this for over a week, but they couldn't be bothered to call or email to let me know. Obviously paying them over £20k for a new caravan isn't enough for them to be bothered about me as a customer. Didn't think this kind of treatment of paying customers still existed anymore. Not sure it's nice to know some companies still believe in the old fashioned way of dealing with people...... I won't leave my name as I am sure that I would find some form of retribution exacted on me for complaining...."
"Could not be even bothered to ruturn a call most unprofessional.Always used to buy our caravan equipment from them but when i needed some advice over the phone they were not interested.Found jacksons caravans online much more helpful.Sorry but you just lost a loyal customer"
"Greentrees sold us a caravan with various defects. when I returned to greentrees to notify them of the defects. they became very evasive and difficult to deal with. they did give me a full refund. so the only advice in my opinion is to get an independent inspection before you buy. This I beleave to be factually correct."