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Green Motion Reviews

2.4 Rating 828 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

2.4

Based on 828 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Green Motion 1 star review on 23rd December 2023

Green Motion 1 star review on 24th October 2023

Green Motion 1 star review on 18th March 2023

Green Motion 1 star review on 17th February 2023

Green Motion 1 star review on 19th November 2022

Learned The Hard Way

Green Motion 1 star review on 19th November 2022

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give Zero stars I would. The Newcastle location are deceptive shysters. The original $303 fee for 14 days, exploded by $550 in ‘their mandatory insurance’. Regardless if you have your own like other companies have. They then totally confused me and made a new booking. $800 for the new one plus the original $300, which they did not refund. When I was unsatisfied after 1 day and returned the 14 day rental they charged me $1100 for ONE DAY!! Even after calling their HQ and writing they declined a Conan sense compromise for the one day and kept all of the $1100. Unscrupulous, unethical thieves. STAY AWAY. MD Pearson.”

Posted 1 day ago

“Biggest ripoff I’ve ever encountered as far as car rental. Long wait for van to take us offsite after arriving at Tampa airport. Finally got to rental office with my 12 year old granddaughter only to walk into a converted cheap looking warehouse that was staged to look like a car rental office. When I heard how badly they were treating the couple in line ahead of us on added insurance fees and sunpass fees (which I never needed). I asked to be taken back to the airport (minus my rental fee for 3 days). Please stay away from this company and any travel site which promotes them!”

Posted 2 days ago

“Reserved a car for a wedding at the Tampa Airport. My flight from Seattle to Tampa was canceled and rescheduled for the following day so I called Green Motion to reschedule the car for pickup 25 hours later. They sent a confirmation of the revised pickup time. I arrived in Tampa and called for the Green Motion car rental shuttle (since they are an airport offsite location). From the time I called to the time I arrived at the rental desk almost 2 hours had expired. When I got to the desk they said my reserved car had been given away because I was deemed a no show. Green motion considers you a no show if you are 2 hours later than your scheduled pickup time. To add insult to injury they decided to charge me for being a no show. I never received a car. Their pickup service took almost 2 hours to get me to the counter. There location is not close to the airport. They charged me as a no show even though I was there. The price is low because they steal from others due to their practices”

Posted 5 days ago

“I booked flight, hotel and car through Expedia. Flight and Hotel were as expected however the car rental was a nightmare. Long line and nearly every customer was leaving mad and without a car. We had proof of our FULL COVERAGE insurance but they wanted us to buy insurance through them at an extra $40. per day. We refused and left without a car BUT were still charged for the car rental. I have disputed this with Expedia who responded that they reached out to Green Motion who refused to refund and said they are sticking with the original cancellation policy. I did NOT want to cancel, I wanted to rent the car. I just refused to pay the extra insurance because I have very good full coverage with a million dollar umbrella policy on top of that. They refused to give me a car. Why should I pay? I deserve a refund. Thinking I should file in small claims court.”

Posted 5 days ago

“Don’t ever rent a car from them. Stay far away! Scam”

Posted 1 week ago

“My Ryanair flight arrived late, the Greenemotion office was closed, we couldn't pick up the car, we went the next day and they had canceled the reservation and they didn't give me a car for the four days left until the end of the reservation or the money , I had also taken out additional insurance with rentalcover and they didn't care. My booking number with Greenmotion was 783948862 on 02/04/2024 at Edinburgh Airport and my insurance with rentalcover was 8A8T-K3TY-INS.”

Posted 1 week ago

“Green Motion at Miami International Airport is basically an insurance scam. Over a 740 dollars rental, they said I had to pay 1000 additionally for "insurance" despite the fact that 1) I have an extendable insurance in the US 2) I paid additional insurance via Orbitz. This was not only me. Five of seven people entering the facility with me decided to leave for the same reason.”

Posted 1 week ago

“Don’t rent from this company you will be highly disappointed! We were traveling from MD to FL decided to go with this company because they were affordable and when we got up to the front desk they tried to charge us almost $300 extra dollars to rent the car. When we tried to get a refund the front desk clerk said “good luck”. Needless to say they scammed us out of $159 reservation fee not to mention we lost half of a day on our vacation. Worst experience I’ve ever had with a company! Consumer beware the fine print is where they get you and its very interesting wording they use in the contract not the same as other companies in the industry.”

Posted 1 week ago

“Dear Sir/Madame I am making a formal complaint against one of your employees called Yasin. I was taking my eldest daughter and all her belongings to York where she was moving to. I had to hire a car last minute because of some unforeseen circumstances which was out of my control. I paid £161 to hire a car for 4 days and made my way to your premises in speak. I brought everything I thought was required and Yasin was dealing with me. Seemed like a nice enough guy and informed me I needed NI number to do a dvla check. I informed him that I had never hired a car before but rules are rules. Unfortunately I did not have my NI number and I just could not remember it. I was just flustered and already running late. So I had to return home to Walton to get my NI number. So now by the time I returned to your rental office I am running over 3 hours later than I had planned but at least I can now move forward and get the hire car and start my journey. Your employee Yasin asked me for a card for the deposit. He definitely could see I was in such a fluster by this time . I pulled all my cards out of my wallet and laid them on the counter.Yasin could see there was 3 debit cards and a credit card.I know how pre auths work having pre authed thousands of debit and credit cards in the hotel business. I said to Yasin I will just use the same card I booked with and gave him the card I had booked online with. He took that card and then proceeded to take deposit but unbeknown to me had charged me £214 pounds and had not told me. He did not give me any receipts or I would have noticed straight away what a sly and untrustworthy person he actually is.I only realised what he had done after I had packed everything in the car for the York trip I checked my online bank account and noticed an extra payment of £214 on top of the £161 I had already paid for the hire car. I rang your company and spoke to Asin and he just said “oh that’s because you did not use a credit card for the deposit”. This is absolutely disgusting customer service and I feel that your employee Yasin decided to scam me of £214 because all he needed to say was I see you have a credit card there Mr Mainwaring then you should use that. Instead he actually snatched the debit card from my hand and proceeded to scam me out of a further £214. As I said I have been in hotel industry for over 15 years and I am all about good customer service. This absolute piece of work employee of yours called Yasin is a stain on your business and your faith and suggest you give him some customer care/service training and teach him some human kindness which he lacks because he obviously has no morals and his only thought was to scam somebody who was obviously flustered and was in a hurry and was obviously too trusting in someone who is so untrustworthy. I hope you resolve this situation asap and I will not take this matter any further. Personally I think you should make your employee Asin return my money from his own pocket and then he will think twice before scamming vulnerable customers. Regards”

Posted 1 week ago

“Fiat 500 - Black (EU23NNH) , miraculously found to have damage on the driver side door on return, £950!! to "repair" this door and damage which cannot be seen by the naked eye. They use this fancy lined paper and reflection to detect a slight wave in the bodywork. SCAM”

Posted 2 weeks ago

“Green Motion Car Rental Where do I start? Three of us, my daughter and grand-daughter aged 75 53 and 23 had reserved a Honda SUV from Australia some months prior, to be picked up, am 28th December 2023, Glasgow airport depot. Upon our arrival there was mayhem in the office and to cut the often confusing hire agreement and not being sure that we had 3rd party damage insurance on our travel insurance took the damage limitation (400 UK pounds). Seriously that doubled the hire charge! As no SUV was available, we took a UPGADE to a Mercedes Vito Van, sorry minibus, (but it had been delivered from www.estarttruckandvan.co.uk ) This was no upgrade. The vehicle was turned around with quite a lot of damage most significant was the near side mirror, (all the corners had been knocked off) see photo and note that the vehicle is wet and it was raining, this is significant later in the complaint. It was obviously overdue for a service as the following suggests. AdBlue, The warning on the dashboard was a picture of a fuel bouser with “Ad Blue Refill AdBlue See Owner’s Manual” We only thought it was the type of fuel to be used, coming from Australia it was not used in any of our diesel passenger vehicles, (I now know only reserved to European HGV’s.) We simply did not know what AdBlue was had never heard of it and it was not in the briefing of the vehicle. We assumed, wrongly that the vehicle was ‘in service’ it clearly was not! Still being turned around and still being washed. Certainly not fully cleaned nor serviced, the service manual states that AdBlue is not normally needed between services.. By googling we found out that the vehicle would cease to operate therefore we did put in 20 pounds worth of the said additive on 02.01.2024, 10;13am. Night Delivery 41.67pounds, we did in fact pick up and return the vehicle well within working hours, upon our dispute of this charge the answer was. “we can confirm the ‘night fee’ as you collected from Glasgow and returned to Waverly”. Why were we not told of this charge and why was this not listed as a fee for what it was (remote return)? Claim for a refund refused. Please bear with me because this will be drawn out. We first noticed a growing crack in the windscreen on the morning of the 6th January when the sun was on the windscreen, under close inspection an impact chip could be seen in the black part of the windscreen just below the VIN number, bottom right corner, I might add that this was near impossible to see under normal light. Note in the picture, no crack can be seen in the black area. Coming from country South Australia and having had four damaged windscreens to deal with in 57 years of driving and I remember each one very well indeed, I can categorically say that we did NOT have any screen strikes at all. Over the period of the hire the crack did grow considerably and we reported it, (they did not as their emails suggest “found” it) with our protest that it was probably pre-existing. Upon picking the vehicle up in Glasgow, we three, witnessed a staff member photographing the vehicle, in fact from the front. Knowing where to look and what to look for, we requested that those photos be sent to us for perusal, the answer we received was: “Our branches only take photos of damages when a vehicle returns with new damage. We do not take photos of the vehicle before it goes on rent.” That being a blatant lie as three of us were witnesses. A second email sent suggesting there were photos taken, received curt reply, “There are no photo’s your signed damage report attached”. Reading reviews there is more than the suggestion that commission is paid for finding damage, I now realise that the photos were destined for the Waverly branch so that the surreptitious damage could be easily found, pity about the crack growing. Loosing commission because the windscreen would have to be replaced and not rehired. OK so we did wear that damage although certainly not ours and not happy, the cost being 1,060.50 but as we reduced our liability to 400 we wore that cost plus a further 75pound admin fee?? Limited liability of 400 turns out to be 475? In the picture below, under intense lighting the whole crack can be seen clearly. Windscreen saga continues, please stay with this……Being in a small town related to the motor industry I did enquire as to the replacement cost of a Vito windscreen. Auto Guru in Australia quote between $600 & $1,000 for a complete windscreen refit. Auto Glass Europe is 439 Euro and UK car glass is 457 pounds. This is a far cry from the 1,060pounds quoted by Green Motion. Whilst at the windscreen repairer I did show the photo of the originating impact area. The explanation that I got was astounding to say the least. An employee, 27 years in auto glass replacement and repair, stated that the impact on the Vito screen was not consistent with a stone strike. The symmetric damage with fourteen radiating cracks, all of similar length, other than the two that grew, are consistent with vandalism, being struck with a very sharp object impacting at exactly 90 degrees, possibly a spring-loaded centre punch. Don’t leave me here, read on, but in my mind, that explanation is damning! https://amp.theguardian.com/money/2018/jun/09/green-motion-car spring -hire-bills In this Guardian article, near the end, there is a identical claim as ours, “ When Heather Dryden and friends” Their story is the same, as is the damage! In an area impossible to see under normal light let alone low light, (Bottom right corner within the black part of the glass near the VIN) what’s the chances? Our car was wet and raining as was theirs, ensuring that rain drops certainly covered the damage when picked up. Both cars were rented from the Glasgow franchise. One wonders if in our case the crack had not grown on our vehicle would the Green Motion employees miraculously have found the impact damage and what would the cost have been? Green Motion seem to have a lot of problems with windscreens! I cannot believe that this is a coincidence considering the reviews. Upon returning the vehicle to Waverley Edinburgh the receipt for AdBlue was scanned, and pinned to our damage report paperwork. We were reassured that the cost would be refunded however later, Green Motion said there is no record of a receipt. Hence that claim is disallowed. We did score one though, on reading reviews and seeing that large amounts of money had been taken out of customers card’s for no reason, my daughter put a stop on international transactions, which was fortunate as there was a “bus-lane infringement” possibly legitimate, emailed to us on the 3rd February and we did notify Green Motion that we would deal with Aberdeen Council directly. No further correspondence has been received from Aberdeen or Green Motion. In that matter. On the 9th of February however, the day that we received a email stating that none of our claims were to be refunded, our bank notified of an attempt to deduct some $131 from that card, no explanation, no correspondence, no reason! Obligatory administration fee for denying claim? As Deren Hinch would say here in Oz Shame Green Motion Shame SHAME! As a conclusion to this, Budget was a breath of fresh air to deal with in the second half of our holiday. Car had damage, didn’t matter, “everyone scuffs wheels in the UK and drags cases over rear bumper!” Better car at HALF THE PRICE! Absolutely no hassles”

Posted 2 weeks ago

“Was charged above £1000 for a scratch underneath the car front bumper. When I took the car never went underneath the car to check this. The car is the same when I took pictures before going out and that of coming back but the agent who helped me quickly went for that underneath the bumper scratch and said it was me. He acted as if he knew where the scratch was. I check how much it would cost to repair it but Greenmotion hasn't said anything until now. Disappointed EasyJet shouldn't direct it's customers for these people car hire.”

Posted 2 weeks ago

“The worst company to rent a car tries to take out the most money possible from your pocket for nothing do never go to them ITS ONE BIG SCAM”

Posted 2 weeks ago

“I am sharing the mail that I send to Green Emoction Dear Greenemoction, I am writing to inform you that I have been a victim of fraud regarding the aforementioned booking. The company that provided me with the car rental services charged me 1017 euros without my consent. I immediately notified my bank to prevent the payment and have also reported the incident to the relevant authorities for further action. To provide some context, the car broke down just 6 kilometers away from their office upon my return. Contacting them via WhatsApp, I went to their place without inspecting the damage. They demanded a payment of 3000 euros and tried to coerce me into signing a promissory note at their office. Feeling threatened, I disembarked from their vehicle and took a taxi. Unfortunately, due to the time wasted, I missed my flight. As a result, I had to purchase another flight ticket and find accommodation, all of which can be verified as necessary expenses. I kindly request your assistance in helping me recover the stolen amount of 1017 euros from my credit card and seeking reimbursement for the expenses incurred before considering legal action. Any help you can provide in resolving this matter promptly would be greatly appreciated. Thank you for your cooperation. Yours sincerely, Ibrahim yilmaz”

Posted 2 weeks ago

“demanding extra deposits, extra insurance and attitude from consultant is just below the line of criticism”

Posted 3 weeks ago

“They are cheap but it's not worth it. They will try every trick in the book to get you to pay £350 extra when you go to rent the car. I'm sure the reps are on commission for the extra fees. The service is awful and it is miles away from the airport. I ended up walking away and getting the train. It is not worth dealing with them when you know they have taken a huge deposit and are clawing to get into it.”

Green Motion 1 star review on 21st March 2024

Posted 3 weeks ago

“Robbing bastards, worst rental company in the world, put this on your social media and get everyone to share. All the best.”

Posted 4 weeks ago

“Manger came out with attitude before even spoken with him about a little dink in tyre that was probley there before we took van as when we took it didn’t look at no tyres before just the van that was all wet so couldn’t see anything what so ever van came dirty inside when came for our checks on return this was found on tyre charged us a whooping £385 manger had nothing but attude think he needs to go a customer communication course will definitely lose customers talking to them in the way he spoke with valued customers”

Posted 1 month ago

“Scammers. Charged me for damage that did not exist (I left the car at 4am at Edinburgh Airport) and will not send any photos of the alleged damage to substantiate their claim. Never again, I'd rather walk.”

Posted 1 month ago

“Scam company! Have rented prestige/ high end motors for 10-15 years and made a mistake using green motion based on price! The worker who apparently checked me out didn’t show me the car like every other company but made me sign boxes saying he checked it already and can look after if there’s a problem. I noticed several dinks on the body work so took photos and showed him which he said didn’t matter. On returning the car a week later, the same assistant walked immediately to the offside rear wheel and said I have kerbed the wheel. I’ve hired prestige cars and always been charged if damages are done so am well aware of looking after cars. I tried explaining this is an old scratch well over a week and when I showed other damage was told don’t worry. He knew there was a mark on the wheel and unless I had taken a picture the same time I took the car, I was liable. Clearly he gets commission on damage claimed back as he got angry when I asked this. Have tried explaining this to green motion customer service who have the same attitude that it must be me because I signed damage was not there and have not seen it. If I had damaged the wheel I would of been more than happy to pay for it and the price, but know this is an old mark and just fobbed of as they have legal grounds based on me signing stuff pushed in front of me and not explained. Will speak to my solicitor to see my next steps. Make sure you examine the car every inch as they will find a hidden mark you didn’t see the second you bring it back! Got charged £230 extra and still awaiting my deposit. I’ve been punished for not checking their damaged car over enough and having pictures of every mark.”

Posted 2 months ago

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Green Motion is rated 2.4 based on 828 reviews