“Ordered 1x Ada Black Console Table. No where does it say that the item is flat packed. I've ordered from Graham and Green before and those items arrived (not flat packed) chipped but they were hidden when flush to the wall, so we let that slide but now this is just irresponsible from their side.
When you pay the £55 delivery, when a truck turns up with 2 men, you expect them to lift it as one already made item. Otherwise I would have picked up the item myself.
This should be made clear on product details or somewhere on the page that an item is listed.”
“The table arrived broken right before Christmas. They sent a replacement 2 weeks later but it also arrived broken, before even reaching our living room. This is beyond ridiculous! They now refused to refund the money immediately for delivering broken items TWICE, quoting they need approval from their manager etc. Worst customer service and product!
Note: Customer service went above and beyond to make up lies about us refusing replacement when the item was taken away by their delivery team because it was smashed into pieces and unsafe to even unpack. This company is a FRAUD. You can't even write reviews and post photos of their broken items on their website.”
“Awful company. Don’t go near them. Sent me a cabinet with woodworm. They think that just picking it up quickly makes all okay. Their customer service is shockingly uncaring. They don’t reply to you when you don’t accept their offer of a gift voucher in return for a really awful time. They really don’t care.”
“The service I received was first class when I raised a query about a solar light I purchased last year. It is being replaced without hassle and the e mails I received this were charming. Than you.”
“What an amazing company which offer completely unique products that you can’t find else where !
The customer service is impeccable, they do as much as possible to sort out your issue
Website is easy to navigate
Don’t normally write reviews, however I was so impressed with the customer service when I ordered a clock then realised it was the wrong size. graham and green dealt with my issue instantly and promptly cancelled my order”
“The team at the Elgin Crescent store are delightful. The aura in the store is so positive, I always have a fun instore experience. its a treasure trove of original and quirky pieces.”
“I waited near on two weeks for the Julia Vintage Mirrors to arrive at Graham and Green following seeing them on the website where they were and still are described as ‘antique bronze coloured’, however on receipt of the mirrors they are not gold or bronze as the website picture and description would have you believe but a grey/silver colour along the trim, not only that but there is a rather significant crack on one of the panels, no doubt from the flimsy packaging they were sent in.
I have contacted customer service and await to see how they plan to rectify the situation.”
“Bought a £800 chair after 2weeks the upholstery collapsed, this is the second chair they sent.
Cheap and poorly made looks good but can’t be sat on, had someone look at it he was shocked how poorly Made it was..
Never buy anything from them again.”
“I do like the products, but the delivery service is hopeless. Ordered 2 items to arrive in the same consignment. G&G used Parcelforce to deliver, so I knew I would have to wait in a whole day to receive them (Parcelforce give only a day not a time slot). However, one item was accidentally sent to Cleveland and will have to be redelivered on another date, necessitating another day-long wait at home. The other arrived but was the wrong colour and I will now have to wait at home another day for Parcelforce to collect. When the replacement arrives that will be another day waiting at home. All in all, 4 days off work waiting in all day for one order. I don't mind that they made a mistake with the colour and they apologised and agreed to change it, However, since it was their mistake I would have expected the product to be collected at my convenience, rather than having to take another day off work. Hopeless. Would strongly recommend they switch to the excellent DPD if they want to provide a good delivery service to customers.”
“I’ve had a good experience with this company. I placed an order on the web and realised I’d made a mistake so called them and they sorted it out. Would’ve been 5*s but delivery let it down - I wasn’t in and package was taken to the post office rather than having the option of redelivery.”
“Beautiful Detroit marble coffee table but flawed design that meant that the marble top slipped off easily and broke after purchase.
Customer services unhelpful.
Not buying from them again!
Mrs T”
“I bought several clearance items, when they arrived theywere very poor quality I returned them at a high cost They have a deal with parcel force, but we don't know that, so I paid twice that once I got to the post office. Their own collection service is £10 which to me is excessive I had to make a fuss to get the original posatage costs back, so am £12.99 out of pocket for a parcel of faulty goods. Won't be going back”
“Bought a bedspread for £200, after a few weeks a tassel had come out and we couldn't find it. We struggled to match the tassel, so asked G & G for help. From the offset they were unhelpful, stating it wasn't down to them they only sell not supply. After a few emails and phone calls, they eventually agreed to contact the suppliers. A month later after hearing nothing, we rang and asked for an update. Again they blamed the suppliers for not getting back and promised to chase up. A month later, we've still heard nothing, not even an update. Hence my reason for this review, I've now given up on them, as they obviously have no intention of helping. Will never use them again.G”
“Such a shame that their lovely shop is let down by the follow up customer service. I have had to liaise directly with their manufacturer to have a repair and arrange to courier the items myself - no help from Graham and Green and shirty emails to boot!”
“Was sent a damaged bench that was a returned by another customer, the replacement they sent was pre-assembled and hence not in original packaging so I guess it was ex-display. Although the item was in the sale it was sold as brand new so I think think that a bit poor”
“The customer service from this company is quite frankly appalling. The product i bought was clearly defective and when i asked for a return they insisted there was no fault although you'd have to be blind not to see it and that i had to pay the return postage. Very poor service and they clearly couldn't give a hoot! DO NOT BUY FROM THIS AMATEUR COMPANY!”
“A drinks trolley with marble shelves collapsed breaking a crystal decanter of great sentimental value and several crystal glasses. The trolley is being replaced however they will not guarantee it won't happen again and there is no gesture of good will for the valuable items which have been broken. I have no confidence in this product or the company and will not purchase from them again.”
“order stuff on christmas day, three weeks later I CALLED them to see where my stuff was,
'oh, we only have one left and you ordered two, so we will send the one out immediately"
Next day, it didn't arrive. "oh we didn't have it after all, sorry... "
SHOCKING! CUSTOMER LOST.”
