GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,374 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast ordering and delivery. Great packaging and immaculate iPhone. Highly recommended!!”

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Posted 1 year ago

“Excellent condition as described of mobile phone. Very quick delivery service!”

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Posted 1 year ago

“Phone didn't work. Reset link to return phone didn't work. No more replies to emails for help. My kid very disappointed he wasted his birthday money. Wouldn't recommend”

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Posted 1 year ago

“Quick and easy to use... Order came in really fast delivery time... Great service”

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Posted 1 year ago

“Phone was in really good condition very pleased with it”

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Posted 1 year ago

“Phone was not unlocked, phone battery was below the minimum 80% Tried to call the different contact numbers, no one available, left a message for a call back, no call received. Have sent 3 emails to contact and sales emails - not even an acknowledgement so I have returned the phone for a refund. Let’s hope they at least honour that. The only thing I’ve had is this email asking me to review them.”

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Posted 1 year ago

“Very happy with phone in end but had problems getting there order one phone then was out stock offered complementary upgrade from 128gb to 256gb for this but still no phone in stock so paid extra to go from a 11 to 12 but only got 64gb and no offer of the compensation again for the first order so for that bit very poor Should of offered me discount or money back which I would done being a business owner my self”

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Posted 1 year ago

“Great communications before purchase (via the website but also the Amazon shop) and the phone is as described and good value. Thanks”

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Posted 1 year ago

“Thank u very much”

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Posted 1 year ago

“So far so good. Delivered as planned. Great condition. Working fine.”

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Posted 1 year ago

“I was highly impressed with the phone and the phone is so clean for Grand B”

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Posted 1 year ago

“I sold my iPhone to Grade mobile. They made an offer that I accepted. The the did not pay me. Now I am having to go through the court process to get my money. They have promised on several occasions to make the payment but keep coming up with excuses that are completely false. They simply DO NOT WANT TO PAY! This has happened before, if you google this company, other people have suffered the same treatment. They are SCAMMERS!! beware, you have been warned!”

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Posted 1 year ago

Hello Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have reviewed your order and can see that the payments bounced back due to incorrect details, I can see that our Customer Support Team, did update your details and release the payment, however, unfortunately, this bounced back again. I do sincerely apologise for the delay in receiving your payment, however, please rest assured our team was doing everything in their power to ensure that the payment was successful, I can see a manual payment was made which can take up to 5 working days to process, and it shows that payment was made and received today. Once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“This company have had my phone for many days, they have agreed to buy the phone BUT have made no attempt to pay me for it. I have received many promises but still no payment. BE VERY CAREFUL PEOPLE. Legal action will be started by me against them but will also speak with the police to see if their behavior is criminal”

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Posted 1 year ago

“I got the iPhone 11 64gb excellent condition from Grade mobile delivery was superb. Battery health was 90 overall the phone was looking new tiny dot like scratches but not noticeable from afar. The only problem I’ve got so far is Face ID not working.”

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Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“GRADE MOBILE is excellent. I have bought from them before. I have bought an iPhone and an Apple Watch 5. If you have any inquiries about anything, they are more than happy to help. I would recommend anyone looking for reconditioning phones or watchers, this is the one. 10/10”

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Posted 1 year ago

Hi Frank, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Had trouble unlocking the phone, emailed customer service and had a reply and a solution within 2 hours. Would recommend.”

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Posted 1 year ago

Hi Jerry, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Great price, good service, fast delivery and the IPhone XS looks like a new. I used them before and definitely will keep buying phones from them. Thank you!”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“The worst company ever, I bought an iPhone but It didn’t get to me, they delivered it and someone signed. It’s not a trustful store.”

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Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I can see from your tracking reference that the device was delivered to your address via Royal Mail, I have also reviewed the emails between yourself, and our customer service team and can see that you have reported that the device was found and received. If there is anything else we can help you with, please do not hesitate to contact us. Best, The Grade Mobile Team

Posted 1 year ago

“Fantastic. I ordered a ‘renewed’ grade iPhone XS on Wednesday evening. It was dispatched Thursday and arrived Friday via tracked Royal Mail 24 hour delivery. The phone was in immaculate condition, well packaged with brand new charger plug and cable. The handset was well charged and ready to go. So far it seems to be working perfectly and I’m extremely happy with my purchase. I also have the added peace of mind of the 12 month warranty included which is reassuring to have in case the phone does develop any issues or faults within the next 12 months. This was one of the reasons I chose Grade Mobile, along with the excellent trust rating and reviews, and the range of reasonably priced handsets of different grades available to choose from. I also like the fact that I was able to use Klarna as a payment option, allowing me to pay the full amount over three equal payments 30 days apart, without paying any added interest. This makes it even more affordable and is a great option for those of us on a tight budget.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 1 year ago

“Excellent service and fast response to queries via customer service would highly recommend and will recommend to family and friends”

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Posted 1 year ago

Hi Gary, Thank you for leaving a 5-Stars review. Here at GRADE MOBILE, we continuously strive to serve you better. Looking forward to helping you in the future! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

GRADE MOBILE is rated 4.5 based on 2,374 reviews