GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,374 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall pleased with the phone. Would have been ‘Excellent’ had it not been for the screen proctor which was covering the camera which made the camera appear dark”

Helpful Report

Posted 1 year ago

Hi Simone, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Very good service. Definitely recommend 👍👌”

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Posted 1 year ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“The 24 hour delivery has been 3days and still no sign of phone. E mail sent asking where phone was and no response which isn’t very professional at all!!!”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your feedback and for your time in leaving a review, I do sincerely apologise for any disappointment caused, I can see you contacted our Customer Support Team on 27th August, and one of our team responded to you on the same day to advise that the device has been posted on Friday as 24 hours tracked next day delivery, however, due to Royal Mail being on strike over those days it delayed the delivery date. I can see from your order has since been delivered, and If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Brilliant service.”

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Posted 1 year ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“phone arrived very quickly and it looks brand new ,definitely recommend grade mobile thanks”

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Posted 1 year ago

Hi Steven, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“i oredered a phone and i havent recived it yet”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have checked the tracking number you have provided, and can see that the device was delivered to your home address on 20th August 2022. Please do contact our customer support team via the email below with the following email Subject, should you still require assistance. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“It would be good to know what is actually wrong with the phone as there was a lot of scratches to the screen”

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Posted 1 year ago

Hello Aimee, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Good service and fast postage”

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Posted 1 year ago

Hi Shaun, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Good refurbed unit. Would have liked a higher battery % but I now its not guaranteed. Got my last iPhone from here and it’s still great.”

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Posted 1 year ago

Hi James, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Great service. Phone came really quickly. Also Easy to use app and great financial options available to choose from.”

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Posted 1 year ago

Hi Vicky, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Battery life 86% says there is a fault with the screen as in not genuine Apple so overall not that happy about my new phone”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. As a company, we sell refurbished devices, and where possible we do try and keep the original parts on our devices, however, as you can appreciate this is not always possible. There is no need to worry though as this message only appears since Apple products have serialised components to match their original state. So once a part is replaced it may trigger a system notification. This doesn't affect the functionality of the device and the notification message disappears after a few days of use but could reappear if you were to reset or shut down the device. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

Hi Charlene, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Asking how you’ve done when you don’t return emails and when calling through on phone no connection, the phone I bought is been returned!!!”

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Posted 1 year ago

Hello Danielle, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Avoid. High trade in price but low offer due to issue with iPad. Then a technical issue meant that I could not reject the offer, so it was recycled despite a request to return. Eventually managed to contact via email as no one answering the phones. Device on route back after nearly 4 weeks.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused, but I am glad to see that you were able to find a resolution, and the device has been returned. Once again I sincerely apologise for any inconvenience caused, however, we are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“The phone is in good condition and came with a charger and plug which is good. The only thing that was disappointing was that it says next day delivery but it took 2 days to come. So if it’s not ‘next day delivery’ don’t put it, we waiting in all day as it said it was on the way then didn’t turn up until the 2nd day.”

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Posted 1 year ago

“Handset is in great condition ! Fast delivery & I was accepted for credit despite not having the best credit score ! Very happy thank you”

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Posted 1 year ago

Hi Dani, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“I thought the site was great when I looked at It and read the reviews however I was left disappointed when I ordered a renewed phone and it came with scratches on the camera and a big chip missing out the corner and also still had somebody else's sim card still inside”

Helpful Report

Posted 1 year ago

“Dreadful from start to finish. Offer the best quote but when sent in they offered me almost half. Been waiting 2 weeks to be sent back. No replies now off customer service . Court action soon to the cowboys”

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Posted 1 year ago

“Great store . Great customer service and snappy delivery with care .Highly responsive and professional.”

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Posted 1 year ago

Hi Ahmed, Thank you for leaving a 5-Stars review. Here at GRADE MOBILE, we continuously strive to serve you better. Looking forward to helping you in the future! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Phone sent out next day and in mint like new condition no marks what so ever”

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Posted 1 year ago

GRADE MOBILE is rated 4.5 based on 2,374 reviews