GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,374 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality work, phone came and went in top condition. Deliveted on their promise and kept in co tact with me every step of the way. Customer service is super quick and helpful.”

Helpful Report

Posted 3 years ago

“Complete scam. AVOID. Do not recycle with this company”

Helpful Report

Posted 1 hour ago

“They send the wrong item, older model assuming customer wouldn’t find out. Excellent condition described as “new”, turned out to be scratches all over. Wrong accessories, the item is likely to be locked too. The return process isn’t straight forward, need a printer and to provide the IMEI or serial number for creating a label online (since it’s locked, I can’t locate them hence not able to create a label, still waiting for their response). In my opinion, they’re almost like scammers, lying to customers. The reviews are mixed hence I went on to purchase. Now I’ve read reviews saying they pay for people to leave 5* reviews? That’s why. Avoid the hassle and time, don’t waste your money!”

Helpful Report

Posted 1 month ago

“🛑 Don't sell to this company 🛑 Important you read!!!!! Just had my report sent back to me from Grade Mobile for an amount substantially less than their initial offer (£138)! Additionally worrying is the descriptions for the grade, and their offer! The phones appears to have been damaged under their care given their response. I made detailed videos of the device before sending it in and the phone was immaculate. Below is the 5 issues they said about the immaculate phone I sent in. 1. Signs of use - what a surprise it's second hand! 2. Light wear and tear - what a surprise it's second hand. 3. More than 5 light scratches on the screen not visible from arm’s length - Not visible on the video close ups either! 4. Scratches would not be deep enough to be felt with your finger nail - or seen by macro camera? 5. Bezel may contain scratches, and one light dent in the corner of the device - dent not seen in an footage or close ups. Only minor marks by charger port. If you read reviews of this company which are hidden well this company uses dirty tricks like downgrading for additional profit, not paying or sending phones back. Very bad company reading their dirty tricks made me accept a poor offer. Don't use stay away!”

Helpful Report

Posted 3 months ago

“A scam. Does this sound familiar? They offer 10% more than the average on other comparison sites. You pick the highest value and send it in. They will respond offering you 20% below the other offers you received. Claiming the grade is lower than the “great” that you gave it. You had a case on from the moment you got it. But they claim there are scratches on the back. This is the scam they run and they hope you will want the money immediately and don’t want to wait for it to be sent back. I’ve got photos before I sent it and when it was returned. It now has light scuffing. I WILL be taking this action further.”

Helpful Report

Posted 5 months ago

“Absolutely awful. I ordered a phone to be delivered next day and paid for the highest postage option. The order states it’s been delivered but I was in all day and have received nothing. I contacted the company straight away to look into this and they’re asking me to wait over 7 weeks for an investigation, whilst I’m still paying off the finance on the device. They have reported the device as stolen and therefore it is completely unusable anyway, yet still will not come to a resolution with me. I have also asked Victoria on email for a customer service number multiple times, which she will not offer. So I am stuck speaking via email to the company and receiving the same useless replies. AVOID!!! I chose insured postage up to £750 and it has been left somewhere - god knows where!!! Now I’m left out of pocket and without the device!”

Helpful Report

Posted 5 months ago

“This is the worst company ever. I bought an iPhone XR from them on Amazon. The phone was faulty, saying the SiM was unreadable. My local phone repairer said it was a quality control problem with the refurbishment and told us to send it back under warranty. We received another refurbished phone and had exactly the same problem with the new phone after 3 months. Grade mobile would not repair the refurbished phone. They have quality problems. Avoid at all costs!”

Helpful Report

Posted 7 months ago

“Interesting. I sold a phone with them at £170 and they offered £110. I said no. I waited a few weeks and sent them the exact same phone. They offered £167 and paid £130 this time. The only difference is the first was sent with my asian name. The second was sent with my husbands very white bread John Smith style name. Take your own guess as to why this might be.. for THE. EXACT. SAME. PHONE that is now 4 weeks older. Just an FYI for anyone using them next time. Signed: Sarah Louise Featheringham.”

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Posted 10 months ago

“Can’t comment yet because the mobile phone has not been delivered. Royal Mail have the phone but of because strikes etc. they have not been able to deliver. Obviously I can only rate very poor because I should have had before Christmas.”

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Posted 1 year ago

“I purchased a red iPhone 11 I have received a grey one not happy”

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Posted 1 year ago

“Not had delivery yet !!”

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Posted 1 year ago

“I sent my phone for trade in in October I have chased with emails and had no response. The number on the website is wrong as well”

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Posted 1 year ago

“Excellent service, fast and reliable”

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Posted 1 year ago

“Amazing, Ordered Sunday, delivered Tuesday Perfect 👍🏽”

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Posted 1 year ago

“I’m not happy with the service provided this time . This is my second time of buying from this company but this time around. The service is not good. I ordered my phone on the 30th of November and tomorrow will be the 5th still nothing yet. And it’s says next day delivery. This is not fair. I’m yet to receive my order”

Helpful Report

Posted 1 year ago

“Ordered a watch Wednesday for next day delivery. It’s now Sunday and it’s still not arrived. Poor”

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Posted 1 year ago

“I have been trying to Contact yourselves regarding my iPhone 11 Pro as the button on the side for put it in on silent and loud doesn’t work it’s all was stuck on silent how do I return it for it to get fixed”

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Posted 1 year ago

“Decent shop online”

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Posted 1 year ago

“Haven't received my phone for 4 days when it stated next day delivery”

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Posted 1 year ago

“So far so good!! Royal mail caused a small delay but GradeMobile customer service answered me promptly with explanation and the phone arrived very soon after. Phone is in good working order, my son has loaded it up with all his stuff and it's working fine. All in all great!! 5☆'s”

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Posted 1 year ago

“Excellent service excellent value for money very pleased would highly recommend thankyou Grade mobile.”

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Posted 1 year ago

GRADE MOBILE is rated 4.5 based on 2,374 reviews