Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Grace & Co Jewellery Reviews

4.8 Rating 5,829 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,829 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

Grace & Co Jewellery 5 star review on 29th June 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was easy to find, order and pay. The delivery was longer than I expected”

Posted 2 years ago

Hi Lisa, Thank you for your review. We're really pleased to hear you're happy with our service and we apologise for the delay in you receiving your item. Unfortunately, we have found that Royal Mail has been having slight delays in some areas due to new safety measures and staff self isolating, meaning that deliveries have been taking a little longer than expected. We hope you're happy with your new charms and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Everything was easy to find, order and pay. The delivery was longer than I expected”

Posted 2 years ago

Hi Lisa, Thank you for your review. We're really pleased to hear you're happy with our service and we apologise for the delay in you receiving your item. Unfortunately, we have found that Royal Mail has been having slight delays in some areas due to new safety measures and staff self isolating, meaning that deliveries have been taking a little longer than expected. We hope you're happy with your new charms and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Very happy with the service I received from Grace & Co. This was my first purchase with them and I ordered a very pretty Ted Baker bangle which arrived quickly and was well packaged. I'd definitely shop there again.”

Posted 2 years ago

Hi Emma, Thank you for your lovely review. We're really pleased to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Easy to order, delivery was quick. Kept informed of progress re delivery. No problems.”

Posted 2 years ago

Hi Diane, Thank you for finding us. We're really pleased to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“I have ordered Annie Hank in the past and always received it in a box was disappointed I didn’t this time”

Posted 2 years ago

Hi Yvonne, Thank you for you're review. We're sorry to hear you were disappointed with the packaging. Although we use the official packaging provided to us we do love to hear customer feedback and will pass your comments on to Annie Haak. Stay safe. x

Posted 2 years ago

“My charm was very nice thanks”

Posted 2 years ago

Hi there, Thank you for your review. We're so pleased to hear you're happy with your new charm and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“I was very happy with my purchase and your service.”

Posted 2 years ago

Hi Elizabeth, Thank you for your review. We're so happy to hear you're pleased with your purchase and our service, we hope to see you again soon :) Stay safe. x

Posted 2 years ago

“My order was sent promptly and the earrings were just as lovely "in real life" as on the site. The only problem I found was that the size of the earrings was not stated and the birthday recipient likes earrings of a certain size. Luckily they were fine but I did hesitate to purchase because of that lack of information.”

Posted 2 years ago

Hi Gillian, Thank you so much for your lovely review. We value customer feedback and will take your comments on board. We're so pleased to hear that you and the recipient are happy with the earrings and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Joseph McLean was very helpful over the telephone when my discount code wouldn't work.”

Posted 2 years ago

Hi Amanda, Thank you for your review. We're really pleased you're happy with the service received and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Item perfect. Service very good.”

Posted 2 years ago

Hi Mairead, Thank you for your review. We're so pleased to hear you're happy with our service and your purchase. We hope to see you again soon :) x

Posted 2 years ago

“Good communication and flexibility.”

Posted 2 years ago

Hi Jamie, Thank you for your review. We're so glad to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Loved the Daisy earrings that I purchased for my friends 60th Birthday - the earrings arrived quickly and the packaging was lovely - thank you - will definitely use your company again”

Posted 2 years ago

Hi Alison, Thank you for your kind review. We're so pleased to hear you loved the Daisy earrings and hope your friend loved them just as much. We hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Thanks for your quick delivery!”

Posted 2 years ago

Hi there, Thank you for finding us. We're so glad to hear you're happy with our service and hope to see you again soon :) x

Posted 2 years ago

“Affordable gift from a good friend!”

Posted 3 years ago

Hi Angel, Thank you for your review. We're so pleased to hear you're happy with your purchase and hope to see you again soon :) x

Posted 3 years ago

“Ordering online was straightforward, although I didn’t receive an email to say it was ready to collect from store. I rung the Ashby branch and they were very helpful, order was in stock and collection was easy.”

Posted 3 years ago

Hi Lisa, Thank you for finding us. We're sorry to hear that the confirmation email didn't go through to you, sometimes these emails can go into spam/junk folders but we will look into this further for you. We're really pleased to hear that you found our system straightforward and hope to see you again soon :) x

Posted 3 years ago

“Hello there! I am a big fan of your website with all of its great deals on major brands. Unfortunately the glass locket I bought for my mum for mother's day doesn't open at all. It is a nice piece in itself and that's why I haven't returned it but you should know that the locket doesn't function as a locket. I do think that this is not your fault and probably some evil magic man's idea of fun!!! Anyway, thank you for being inspirational pioneers. All the best, Fiona Pompermaier”

Posted 3 years ago

Hello, Fiona. thank you for finding us. And also, thank you for your kind words. If the item isn't right, send it back to us and we'll send out a new one to you, simple as that. Follow the details on our Delivery & Returns Policy which is at the bottom of our website's front page, and we'll swap it round as soon as it comes back to us. We hope this helps.

Posted 3 years ago

“A very prompt and efficient service . Thank you.”

Posted 3 years ago

Hi Jackie, Thank you for finding us. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 3 years ago

“Recipient was very pleased with gift”

Posted 3 years ago

Hi Susan, Thank you for finding us. We are pleased to hear the gift was well received and hope to see you again soon :) x

Posted 3 years ago

“Many items were out of stock, which is understandable, as it was just after Christmas, however I was able to add my email to be notified when they’d be back in stock, so I didn’t have to wait too long.”

Grace & Co Jewellery 4 star review on 17th March 2021

Posted 3 years ago

“Bought a nomination charm for a friend. Great service and quick delivery. Lost a star as would have expected a nomination gift bag as you get in the shop.”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

Grace & Co Jewellery is rated 4.8 based on 5,829 reviews