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Grace & Co Jewellery Reviews

4.8 Rating 5,829 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,829 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

Grace & Co Jewellery 5 star review on 29th June 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your pricing needs to be sorted out your website charges one price which is higher than the price advertised on facebook”

Posted 4 years ago

“The product was fine. I however got an email saying it was ready for collection. Tried collecting and it wasn't there. Why send an email that it's ready if it isnt?”

Posted 4 years ago

“Product is ok, find it quite hard to make out the engraving. Would recommend a colour to enhance engraving rather than looking like just a scratch on the metal”

Posted 4 years ago

“Order and collection great. One item not available so immediate refund. However, I am not impressed that I cannot use my loyalty card with on-line purchases.”

Posted 4 years ago

“Delivery was delayed but lovely charm”

Posted 4 years ago

“Good service”

Posted 4 years ago

“Order arrived well packaged and states although as the item ,a small heart, had been personalised with engraving of my parents names, the back of the heart was quite badly scratched. As it was a present for my daughter at the funeral of my father that I gave her after the ceremony, I was unable to send the item back. As a result I was disappointed with the item ordered. Julie Steele14@yahoo.co.uk”

Posted 4 years ago

Hello, Julie. We're so glad that you found us but so disappointed to discover yours. We're ever so sorry about this. If you can get the item, send it back to us following the details on our Delivery & Returns policy (which you can find in in your Order Confirmation email that we sent to you as soon) when chance arises and we'll get it buffered up and cleaned up so there aren't any scratches or blemishes on there. We're sorry and but we do hope this may help. This is entirely our fault and we want to rectify this for you.

Posted 4 years ago

“The product was lovely but unfortunately I did not get email confirmation saying my product was ready to collect in store, even though it was ready to collect.”

Posted 5 years ago

“All waswell except that the mail easnt left in garden kr with a neighbour snd i had to pick it ip ftom post office.”

Posted 5 years ago

“Would have been more if a notification that my order was ready for collection had been sent. I assumed it was available when the email requesting a review came through”

Posted 5 years ago

“Charms received fine, but was very dissapointed to find that one was missing. It had been refunded but there was no mention of why. I'm guessing it must have been out of stock, but this didn't show when I put my order through. If I'd have known, I'd like to have chosen something else.”

Posted 5 years ago

“Good products quick delivery, unfortunate that only 1 gift wallet was sent with 3 nomination charms.”

Posted 5 years ago

“Bit disappointed with delivery time. Paid express to arrive Saturday, didn’t arrive until Tuesday (BH). However, product as expected and a happily received gift, albeit late.”

Posted 5 years ago

“Liked the staff who worked on 2.1.18 in the main shop Shopped in other shop for square charms end of December very young staff Well I brought a item on line went to collect it and it was a THOMAS SAAB ITEM and this sales lady gave me it was history item now I have lots of bracelets and this suits my age ,......”

Posted 6 years ago

“I was told delivery was the 14th but when I called to chase as told it hadn't gone that day”

Posted 6 years ago

“Haven't received my order yet!”

Posted 6 years ago

Hello. Thank you for finding us. I've checked your order and it has been marked as shipped and despatched. I've checked the order and as the transaction went through at the weekend, the parcel would have been sent on the Monday, and as it was marked as a 48, in accordance to our Delivery & Returns Policy, the parcel should be with you within 2-5 working days. If by chance the parcel has not arrived by Saturday please contact us again, and we will look into this for you. If you wish to receive a tracking number for the item we too can arrange this for you. I hope this helps.

Posted 6 years ago

“I originally visited the shop for a Thomas Saba bracelet for a gift. I was informed that they weren't on the shop for anymore and I would have to look on the website and order from there. That's what I did, but I also rang the shop to ask if they could also bring a selection of charms to the shop when I collected the bracelets. I arrived to pick up my bracelets, as I also purchased another for myself but there were no charms there. I was surprised that the stock was only upstairs and wondered why I was sent away earlier to order on website when the lady could have easily walked up stairs to bring then down. A lot of wasted travelling home time, waiting time and inconvenience.”

Posted 6 years ago

“Item was good quality but delivery took too long”

Posted 6 years ago

“Item as describe with fast delievery very happy customer”

Posted 6 years ago

“The gold earrings are beautiful and very competitively priced. Thank you”

Posted 7 years ago

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Grace & Co Jewellery is rated 4.8 based on 5,829 reviews