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Grace & Co Jewellery Reviews

4.8 Rating 5,829 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,829 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

Grace & Co Jewellery 5 star review on 29th June 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a charm and it came however it was not in the box”

Posted 3 years ago

“Hi there.. had to respond with a 1 because my order , sent wed 16th December has not arrived still. I wad really hoping it would get here before christmas.”

Posted 3 years ago

“Ordered jewellery on the 20th of November and have still yet to receive it (11th December) there was no mention of any delay on their website or I would never have ordered”

Posted 3 years ago

“Poor communication and information to return. Returns state that a deduction is taken on return but there shouldn’t be as the buyer pays postage both ways. I would not buy online again. It was constantly hard work getting in touch and passed to other people.”

Posted 3 years ago

“Items received 3.12.20 but wrong item sent. Plain rings sent and not the printed ones I ordered best friend's forever. Contacted corby branch and they are now having to sort the problem out”

Posted 3 years ago

“It was the wrong one iv already talk about no phone calls from your or nothing you can send a refund or do something I think its it's a joke your crummy”

Posted 3 years ago

Hello, Catherine. We're so sorry that we've missed you and made a mistake on your order. We haven't located any calls on our system nor emails from you via our Contact Form, but we'd like to help get this resolved for you. Send us an email on our Contact Form and we'll respond to you as soon as possible. We're sorry if we got it wrong, x.

Posted 3 years ago

“I have been really disappointed as the items I received were not the same as the photograph on the web page I have also emailed the company twice with no reply”

Posted 3 years ago

Hello, Adelaide. Thank you for finding us. We're so sorry to hear that the NOMINATION charms that we have sent were incorrect. We don't know how we can mess up the bestselling Rose Gold Numbers Charms, but maybe the Hamster, we're not sure. We've checked our messaging system which is the Contact Form on our website, and we're sorry if we haven't replied, we can't find any emails in relation to your name, order reference or your email address. We don't mean to appear ignorant. We've been unprecedently busy! Nevertheless, if we've sent out the wrong charms, follow the details on our Delivery & Returns policy which we sent a link out to you on all of the previous correspondence in relation to your transaction, and we'll get this all sorted out for you. We'll no doubt be hearing from you soon. Our Contact Form is here: https://www.graceandcojewellery.co.uk/contact-us-i3 Stay safe, x.

Posted 3 years ago

“I haven’t received my item. When I track using the link it says delivered but I have no parcel here.”

Posted 3 years ago

“Watch wasn’t working when I received it. Had to take to the Jeweller and have new battery put in it”

Posted 3 years ago

“Following purchase of a Emozioni chain and pendent I sent 2 emails advising the the chain length was not as ordered. I requested information regarding a return / replacement but no response from grace and co. The item was a present For a dear aunts 90th birthday and I had to source alternative Longer chain.communication is lacking apart from when they seek positive reviews to a poor service. I now want to return the chain for a refund but still have had no response.”

Posted 3 years ago

“Unfortunately I was sent the wrong size bracelet, and communication wasn’t the best as emails were not coming through as normal. Returning for refund”

Posted 3 years ago

“Extremely disappointed with the customer service. I ordered a necklace for my girlfriends’ birthday and instead I received the matching bracelet, which unfortunately I did not have time to return. I emailed Grace & Co and as I had to gift the unwanted bracelet, I was offered a refund for the difference in price that I had overpaid, and a discount on the cost of the bracelet. This was over a month ago and I still have not received any refund or reply to my last three messages.”

Posted 3 years ago

“I still haven't received the parcels and should have by last Tuesday”

Posted 3 years ago

“I didn’t receive my order 😡😡😡 !!!”

Posted 3 years ago

Hello, Jerzy. We're so sorry about the wait which you've had with your order getting to you. It seems that our fantastic postal service, which is already under strain in these weird times, became further under pressure after the bank holiday weekend when your order was placed, so it's caused a bit of delay. We're ever so sorry. We are pleased to see that your order has arrived, and we did manage to process this quite quickly for you but getting it from A to B hasn't been as efficient as we'd have hoped, and for that, we apologise. We hope that the item, nevertheless, has been well-received, and we still thank you for finding us.

Posted 3 years ago

“The bracelet I ordered has not arrived yet. I appreciate with covid there may have been a delay, but I received an email asking if I was happy with the product. I replied explaining I hadn’t received it a few days ago and still not had an email response. This concerns me and I’m unhappy with the service as I would have expected an acknowledgement message by now.”

Posted 3 years ago

Hello, Claire. And as we like to say, thank you for finding us. Please know that we're not being ignorant. We've had a look on our Contact Form system and we can't find any emails from you in relation to your order, we're ever so sorry. We've had a check to make sure that your order has indeed arrived, and we glad to know that it has, been again, we have to apologise for the delay with regards to this as it's not our usually level of efficiency in normal times. We do hope though that you love the Rainbow Bangle you have ordered as much as we do. Stay safe, x.

Posted 3 years ago

“Ordered 23rd May and still not received what is meant to be my mums birthday present. Royal Mail site cannot track the number given. Will leave another few days and will then ask for a refund.”

Posted 3 years ago

Hello, Tracy. We're so sorry for the delay in your item getting to you. We had a small batch delayed for some reason, more likely due to the pressure of the increase in volume Royal Mail have received recently, and along with staff reductions, and also the bank holiday weekend when your order was processed, it's been a testing time. Nevertheless, we glad to see that your order has arrived and we really hope that it has been well-received, as it is a lovely SWAROVSKI piece. Again, thank you for finding us, but once more, our apologies for the delay in your parcel being received.

Posted 3 years ago

“My order has not been delivered”

Posted 3 years ago

Hi Sean. And again, thank you for finding us. Sorry for two delays on this. Firstly for coming back to you with regards to your review and also for the delay in your parcel arriving. We've checked your order and quite typically, the order arrived shortly after this review was placed! But hey ho. We apologise for the wait which you've had but we're happy to know that it has been received, and we hope that it is loved as much as we love it, too. Stay safe.

Posted 3 years ago

“Terrible they send me the wrong ring! That i orderrd terrible service i can not come in contact i want my money back this is my order number 13607 (WEB13607) i choose a grey stone and they send me a light blue one!”

Posted 3 years ago

“Still not delivered despite emails and extra paid for express delivery please communicate”

Posted 3 years ago

Hi Tom. Thank you for finding us. Our apologies for not managing to respond to you sooner. There's a bit of a bug going around and this has caused delays in replying to emails, so we are sorry for this. We've checked your order, and yes, it was not just delayed a little but it was delayed almost a lot and because you paid for a service which you did not receive we'll refund to you the postage paid. Our apologies again but we do hope that you consider us for more charms in the future when normality resumes. Stay safe.

Posted 3 years ago

“The reason why I have rated you very poor is I haven’t received my order yet”

Posted 4 years ago

Hi Jack To be fair, that's fair. We received your order on a Thursday, posted it on Friday, and it didn't arrive for a week. Our apologies to you, jack. We did our best but unfortunately, for whatever reason, your parcel arriving later than anticipated was a rare occasion, and we are sorry. We do have immense faith in our couriers Royal Mail and we salute the posties for doing that best that they can at this time. We do hope this doesn't put you off shopping for more charms with us in the future. Our apologies again. Stay safe.

Posted 3 years ago

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Grace & Co Jewellery is rated 4.8 based on 5,829 reviews