Gousto Reviews

Name: Gousto
Rating: 2.52

2.5 Rating 674 Reviews

35 %

of reviewers recommend Gousto

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2.5

Based on 674 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been cooking quality foods for over 30 years and decided to try this company called Gousto in the UK. Gousto deliver components of meals, with recipes so you can compile the meal yourself. I’ve just amended my review today on the basis of receiving a new box and deciding to cook tonight the Goan style pork. So going through the components, although all appeared fine apart from the spinach which for sure was dated,,,, Haho on and up. This curry timings as mentioned before are simply rubbish, if you are buying this stuff in order to impress someone by cooking for the first time,,,,really really don’t bother it’s amateur to say the least,,,, don’t embarrass yourself. If your a mum or dad wanting to either have food for you and the partner or all of you don’t bother. Even with all of the discount a poor meal is still a poor meal. Dont bother with this stuff ,,, get a recipe widely available on multiple sites and on Sunday simply make meals for the rest of the week until the next Sunday and do it again,,, it will save you a fortune planning a little,,, but avoid this rubbish. Get fresh veg,,,, the ones from Gousto are not. We had this stuff delivered on sat and it’s only Wednesday and stuff is starting to rot rot and yes it’s been in a refrigerator. Anyway on to our Gousto review,,, this is my revised review after the nonsense reply from Gousto,,,, but let’s stay balanced. Delivery: So the ease of delivery - good Packaging: Could do better, plastic stuff inside something like paper covering it, not sure what’s that is about, apparently it’s a reusable cooling pack. The paper covering the plastic bag will break down, leaving the plastic. Items of food were also wrapped in plastic which is not good. Coriander and veg for instance unnecessarily in plastic. Food: Well overall, not to bad at the price range. I would however point out that there is a propensity to use lots of pans and dishes. With a little more thought some of these could be cut out of the process. Boiling of the kettle a number of times in one menu was also over the top. Don’t get me wrong, the overall experience is not bad and I do recognise that they are a business ultimately selling stuff, but with a little more imagination, reasonable could be good. So as we speak I’m doing the comforting cottage pie. I’ll not go through every thing but the timings are simply wrong, especially item/stage 4. My suggestion is do this stage for at least 25 mins, allow to cool and in item 3 add one cube of oxo as their mix is poor. Item 7 don’t cover the broccoli with water, have a little in the bottom of the pan or ideally in a colander above some steaming water, for 5 mins. There are lots that can be done to add an extra dimension to this food, with a little thought,,,, but haho. Use the cheap cheddar sent by this company and supplement it with a little Parmesan cheese,,, don’t worry you will use it in lots of future dishes. Lots of useful recipes are out there on the web from a variety of sources. I’ve edited this review about 4 times now. I’ve just cooked again this menu exactly as per the process and let me tell you for me it was flavourless and was just food material, without any joy. I have no idea who puts up,the menus,,,,and more importantly the timings,,,, it could be anyone. I did get a reply on my original review,,, but one of my own puppies could have written better response,,,, certainly a more meaningful one. Angry now, that companies in the UK can put this stuff out and call it cooking or dinners. Just remember these business are simply selling you stuff,, for profit. Look at your local supermarket for local produce and get the recipes of the web. Don’t rely on a box packed by some person, god knows where to fulfil your needs. I’m not as an individual going to provide this rubbish business with any more of my hard earned cash and simply continue to cook myself and provide my family with much far better quality food as I have been for many years. I’m sorry I even considered this business.”