Gorilla Racking Reviews

Name: Gorilla Racking
Rating: 4.20

4.2 Rating 172 Reviews

84 %

of reviewers recommend Gorilla Racking

4.2

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01621736361

Email:

sales@gorillaracking.co.uk

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Gorilla Racking 5 star review on 20th April 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely easy to assemble and robust, I would definitely recomend Gorilla Racking.”

Helpful Report

Posted 5 years ago

“The product itself is excellent but the service was appalling. After indicting delivery would likely take place on a particular day, and stating that this would be preceded by an email and on the day before, and a text from the carrier, I think an hour before delivery, the product did not arrive on the day indicated and we received no communication from Gorilla. They did not reply to my phone calls or my email, in spite of indicating on their web site that emails would be responded to 24/7.”

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Posted 5 years ago

“Economical and does the job perfectly.”

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Posted 5 years ago

“The self assembly was relatively easy and I was surprised at the sturdiness and stability of the three shelving units. Gorilla Racking has transformed our garage from a dumping ground to a well organised and orderly storage facility.”

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Posted 5 years ago

“Decent quality for the money. Free rubber mallet did not arrive but Gorilla sent it separately.”

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Posted 5 years ago

“Prompt delivery, excellent quality product just right for a garage at an affordable price. Easy to assemble.”

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Posted 5 years ago

“Awful! Parts missing, no instructions, no delivery note, no invoice.”

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Posted 5 years ago

Hi, I'm so sorry to hear you've not been happy with your purchase. I find it very odd that you had parts missing but have not made contact with us to ask for replacements? You ordered 3 x shelving bays and ALL of them had the instructions missing? No delivery note but the goods arrived? Also the invoice is automatically sent to you upon receipt of your order. I would very much like to speak to you so we can get to the bottom of this as all very strange and we don't want an unhappy customer. Sincerest apologies. The Gorilla Team

Posted 5 years ago

“Shelving I bought is brilliant and was easy to put together. Couriers messed up delivery, but you did absolutely everything you could to sort it and kept me informed. So thank you”

Helpful Report

Posted 5 years ago

“Very good when fitted together but had to bend tabes slightly to slot them in a bit fiddly but good with no bolts to tighten up”

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Posted 5 years ago

“Solid racking, easy to assemble, good value for money, wide range of sizes.”

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Posted 5 years ago

“Goods did not arrive, no replies from customer services, email or phone calls.There was no one at the address. I had to get my money back through paypal.”

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Posted 5 years ago

“Excellent product, customer service was responsive and value for money was good.”

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Posted 5 years ago

“Easy order, fast delivery, good price. Would have preferred a thicker wood on top but apart from that it’s fine.”

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Posted 5 years ago

“Good value product. This review is for the workbench with pegboard. Good value but instructions where very difficult to understand as the pictures didn’t match the parts”