Gooseberry Shop Reviews

Name: Gooseberry Shop
Rating: 4.49

4.5 Rating 3,290 Reviews

88 %

of reviewers recommend Gooseberry Shop

4.5

Based on 3,290 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01159988553

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Anonymous

Anonymous // 01/01/2019

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“Competitive price but I've waited over a month for delivery...still not delivered and no sign of it being despatched. Each time I ask for an update I get a different answer. Massively disappointed...”

Helpful Report

Posted 3 years ago

“Extremely slow delivery - placed my order 3 weeks ago and it still hasn't been delivered. Lack of transparency about delivery times (they say on their website that items will be delivered in 3 days).”

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Posted 3 years ago

“Placed an order October 2020. Still not received order. Contacted numerous times to request a refund. Still not received my order/ refund. AVOiD At All COST. Fraudulent Company. Seeking legal action”

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Posted 3 years ago

“sssfsdf sdnfsdf msdfnksdf sdfksn”

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Posted 3 years ago

“They are a fraudulent company. Taking orders and payment but not delivering products”

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Posted 3 years ago

“Ordered from them paid no dispatch of goods and no response I’m not happy at all with the service”

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Posted 3 years ago

“Do not use this company. Gooseberry took my payment for an order for a Christmas present. Initially, it all seemed legitimate - they sent a tracking number, but then the delivery never arrived. I chased it up countless times, and they said I had to wait 28 days for it to be considered lost. On the 29th day, I contacted them, they apologised, and said they'd send a replacement. I'm still waiting. I contacted my bank to report the fraudulent transaction. They have paid me back. I have also reported them to trading standards.”

Helpful Report

Posted 3 years ago

“I placed on order on 28.12.20 and still have not received it (21.1.21). I have emailed, phone and emailed again and still have had no response. Sham company in my opinion. Won’t use again. I will be contacting PayPal to get a refund.”

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Posted 3 years ago

“I placed an order in May 2020 (order no 118095) . One part turned up, the other package didn't. After I raised this with them they were quick to respond and speak to the courier. I was asked to wait 30 days to see if the courier could find the parcel, if not they would issue a refund. I have now spent the 6 months chasing them and still no refund. They keep stating they will send but nothing has been received, I have lost count of the number of chasers I have sent. It feels like they have a standard scripted reponse with zero action behind it. Really disappointed as I am now £50 out of pocket and have been for 6 months. I would avoid this company. Shocking!”

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Posted 3 years ago

“That's good.”

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Posted 3 years ago

“Awful customer service - promises, promises, promises, nothing resolved. Advised a refund would be given numerous times, then advised a refund had been given but nothing transpired. Very disappointing.”

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Posted 3 years ago

“AVOID THIS COMPANY AT ALL COSTS. I, like nearly every other person posting a review purchased over £100 worth of products and have received nothing. They will blame Hermes for not updating their tracking information but this is clearly not the case. I fully intend to take this company through the courts - Somebody has to. Looking at the overall rating I am assuming that this company used to be of good reputation and has possible been taken over by somebody else in the last 12 months? I will check records at Companys House. I'd be interested to hear what Nots County Council's response was to the reviewer who reported them?”

Helpful Report

Posted 3 years ago

“WASTE YOUR TIME USING THIS COMPANY!! I ordered some hair products from this company and after two weeks still haven't received it I emailed them and they said it'd be with me shortly after another 2 weeks no product began said it will be here shortly after 2 months of back and forth with them I still don't have a product and have asked for refund. I do no how they got five stars on here but if you go to uk.trustpilot.com they have 1!! https://uk.trustpilot.com/review/gooseberryshop.co.uk WASTE YOUR TIME USING THIS COMPANY!!”

Helpful Report

Posted 3 years ago

“Dishonest company. Avoid buying hair care products from them. Item never arrived. Had to recover my money via credit card services.”

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Posted 3 years ago

“Scammers. Avoid at all costs. Just look on TrustPilot and you’ll see what they are all about. Placed a large order with them and was strung along for weeks. Finally claimed the money back from my bank. https://uk.trustpilot.com/review/www.gooseberrysalon.com”

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Posted 3 years ago

“Bought my product two month ago and still have not received and waiting a refund for more than a 2 weeks still nothing arrive to my credit card. Customer service never provide an accurate day and I believe they‘d never proceed my refund. Please DO NOT use this company!!! They just steal your money!!”

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Posted 3 years ago

“Appalling service. Do not order from this company! Ordered a conditioner on 27th July! Didn’t receive it so started to ask for my money back from 15th September. After several emails and promises still haven’t received a refund. Not able to contact by phone. They ask you to email which I have been doing. Polite replies but all empty promises. If I could have given them no stars I would have done. Not going to leave it here. I will be contacting Nottingham County Council as others have done to complain and to try and stop this shop from ripping other people off. However cheap they seem it’s not worth it.”

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Posted 3 years ago

“It took several weeks for the item I ordered to arrive. Having returned the 'too late' item, several months later I am still waiting for a refund. Shockingly bad service.”

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Posted 3 years ago

“Ordered March ots now October they still not sent my order . Nobody answers call or message me back for long time . Basically took my money and no product awful service”

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Posted 3 years ago

“Do not use Gooseberry. I ordered in April 2020. I have never received the goods (or refund as requested) despite a lot of correspondence with Gooseberry. If you have already ordered by credit card it is good idea to claim from them and also report matter to Trading Standards. Good luck! D. Hardy.”

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Posted 3 years ago

Gooseberry Shop is rated 4.5 based on 3,290 reviews