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GoodSync Software Reviews

4.2 Rating 413 Reviews

81 %

of reviewers recommend GoodSync Software

Company Reviews

Product Reviews

4.2

Based on 413 reviews


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3701 Pender Dr Suite 400
Fairfax, VA
22030

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb functionality and reliability. But arbitrary changes to the licensing model for personal users changing the licence from perpetual to annually expiring make this unaffordable. The way that these changes were made is more typical of a company whose business model embraces sharp practice. It is probably illegal but I don't have the resources to challenge it in court and I guess the company is betting on that. Shame on Goodsync. I will no longer be recommending the product.”

Posted 3 years ago

“Suddendly the software which I bought for good (no monthly or yearly fee or anything re-occuring) stopped working asking for an upgrade that is supposed to cost 299 USD. I did not do or ask for any upgrades. I tjust didt it automatically. What a joke!!! I have sent an email to support but I do not have high hopes that I will get an answer. SO FORGET THIS LICENSE MODEL IS A SCAM.”

Posted 3 years ago

“In agreement with the gist of most of the reviews I scanned here, not interested in upgrading to a subscription payment model, akin to a mafia protection racket!, also I had problems as of approx 4 months ago where the product would sieze up after the computer was placed in sleep mode, support came back with all sorts of rubbish other than assume I might have found a bug and deal with it, began to think they purposedly stuffed the product to force an upgrade to ver11 and their money grubbing subscription model, whereas I rolled my installations back to the last installer I had saved, V10.9.0.7, and that works fine fo me so that's where I am staying till I find a replacement strategy”

Posted 3 years ago

“I've been buying this software for several years now. Now, for private users, only expiring licenses are available (After one year). Perpetual licenses are now ONLY available for the Business version, at a MASSIVE price hike! I was very satisfied with Goodsync - but a subscription modell for Software is a No-Go for me.”

Posted 3 years ago

“Very poor customer service. After paying renewal (I've been using GoodSync and RoboForm for years) still can not log in to get activation code and no way to call is listed. They don't even bother to send you an email acknowledging your payment or link to support. Just very poorly thought out an non-responsive. Quality product, but crappy service. I wish I could give them a sub-zero score.”

Posted 3 years ago

“After several years of satisfied service, the program suddenly stopped working. After repeated appeals to support and patient expectation for about half a year for finding the solution for my problem, I finally got a reply from the support that this is my problem with my Windows operating system. So I left with not working sync program on my own. Such an awful support person I didn't face before, and I hope I will not suffer it anymore. I also think I will have to give up on this program and will try to find another syncing program or use FreeFileSync, as somebody mentioned before.”

Posted 4 years ago

“After years of using WDSync to WDMycloud backing up multiple different folders locally to different folders on the local cloud I'm now told this is the successor I have to use. Only it isn't because I can't backup disparate folders locally to disparate folders on the cloud, they have to be under the same file structure, which is not what I want. e.g. my folders locally to my folders on my NAS, and my music locally to public music on the NAS, can't do it!”

Posted 4 years ago

“After several years of satisfied service, the program suddenly stopped working and said I needed to log in to activate my license. After repeated emails to support I finally got a reply to log in, my account was active. I could not log in and after more emails to support I think I will have to give up on this program and purchase another syncing program or use FreeFileSync which seems to work faster anyway. (by Ken Foster)”

Posted 4 years ago

“it works very badly, after I bought the license, I do not recommend, steal it from the net!”

Posted 4 years ago

“Worst backup software. It is very confusing. It deleted my folder on disk and made my situation horrible condition.”

Posted 4 years ago

“Bought license on 10.18.2016. Installed on only one PC. Now I change hard disk and the activation license is refused. This licence was never, never communicated to anyone else and never, never installed on another PC.”

Posted 5 years ago

“NOT Fair free download! Because no warning text TRIAL 30 DAY!!!!”

Posted 5 years ago

“GoodSync is an excellent software and I have been using it for many years A couple of years ago I got GoodSync for Synology, and it was free. I installed it and it was running perfectly for cloud backup from a PC and my NAS Since the last GoodSync up on my PC I have been told that I had to updgrade my GoodSync on NAS as well. I discovered too late that I had to pay for it. Unfair, but no problem, GS is good enough. I purchased it. But now to enter the code, I need to be an expert issuing command line on my NAS !!! and with absolutely NO assistance. This is quite incredible and unacceptable !!!!!!”

Posted 5 years ago

Hi Jean-Pierre - We definitely want to help! We have sent the steps via a private message. Additionally, we will be adding them to our Help Center. Moving forward, should you require additional assistance, please let us know. Thank you.

Posted 5 years ago

“We bought 3 licenses (perpetual license GoodSync for Business) in early 2017. On June 30, 2018 (1 year and 2 months later), the company GoodSych informs us that our licenses will be deactivated by writing to us: '' This decision / change was handed down from corporate and is completely out of my hands '' We paid $ 1600 !!”

Posted 5 years ago

Hi there- thank you for reaching out. We have looked into the matter, and according to our system, you did not purchase Annual Maintenance. Per our license agreement, "The validity of GoodSync Enterprise Workstation or Server license is subject to timely payment of annual Maintenance Fee that currently stands at 20% of the purchase price, but can be changed by Siber without notice, or negotiated with Customer. If Customer ceases Annual Maintenance Fee payments, then his GoodSync Enterprise Workstation or Server license shall be revoked. The license will be restored upon resumption of Annual Maintenance payments." Should you have additional questions or concerns, please do not hesitate to contact our GoodSync for Business team here: https://www.goodsync.com/php/gsss/main

Posted 5 years ago

“Nearly wiped out my laptop”

Posted 5 years ago

We're really sorry to hear about your laptop, Russel! Such an incident should in no way be connected to GoodSync. If you haven't already, please submit a ticket to our technical support team so they may investigate ASAP. Thank you. https://www.goodsync.com/php/gsss/main?lang=en

Posted 5 years ago

“Happy user of GoodSync since 2015, until a recent support request after paid upgrade. In my experience, GoodSync support is poor and condescending to loyal users. I was denied a refund when I realized the upgrade version doesn’t support my workflow. Feeling pretty silly for recommending this greedy & unsupportive company to friends and fellow producers for the last 3 years :/”

Posted 6 years ago

We're very sorry to hear of your negative experience. We do offer a 30 day money back guarantee for all GoodSync purchases. If your request fell within this time frame, please let us know and we will gladly issue a refund. Thank you.

Posted 6 years ago

“These people suck. When I have a problem they can't or won't help. When I upgraded hard drives, my software stopped working and I was forced to buy another copy. Honestly, if there was another decent synch software available, I would dump goodsynch in a heart beat.”

Posted 6 years ago

Hi Gregory, Thank you for your note. We're sorry that you had an unfavorable experience with our software! May I ask if you submitted a ticket through our online ticket system? I can check on that progress right away if you provide a ticket number.

Posted 6 years ago

“THE USER INTERFACE IN THE NEW RELEASE IS THE WORST EVER AND IS SO DIFFICULT TO NAVIGATE IT REPRESENTS A BACKWARD STEP. SO MANY ERROR REPORTS THAT I HAVE COMPLETELY LOST FAITH IN YOUR PRODUCT”

Posted 6 years ago

We're sorry to hear of your frustration and we certainly want to address any issues that may be proving bothersome. If you haven't already, please submit any additional information regarding the specific user interface challenges you're facing via our online support system. This will greatly assist us in addressing them as best as possible. Thank you. https://www.goodsync.com/php/gsss/main?lang=en

Posted 6 years ago

“his software is garbage. I have used GoodSync on and off for several years. Typically, it goes like this: * I find that I have a sync task. * I install the latest version of GoodSync, hoping that it has improved since my last attempt. * I encounter a bunch of intermittent errors. * I submit tickets through GoodSync's help system, and I receive prompt-but-generic-and-totally-unhelpful feedback. * I delete GoodSync and resort to another solution. Why do I keep going back to it? Because I paid for it, and I cling to the hope that they will eventually fix their software to the point where it's *minimally* effective. No dice. It remains as much garbage as it was when I purchased it. Just some of the errors I've encountered: * Locks up while attempting to sync to a folder. Just becomes totally unresponsive. The process needs to be killed, and often the machine rebooted, to recover from the lockup. * "Undefined Error: 0." Constantly. This is GoodSync's version of "An error occurred." Could be a million reasons. Don't bother emailing GoodSync customer support - they don't know and won't help you. * Sync jobs just fail, spontaneously, mid-sync. The sync is running perfectly, the volumes are both still available... aaaaaaaand it abruptly stops. * The network browser is overdesigned and overcomplicated. All you want do is to specify a URL, a username, and a password. Sometimes it accepts the settings. Sometimes it doesn't, it just uses the old settings, and then barfs out random error messages. I give up. They are never going to upgrade this software to minimal usability or competence. I have scoured all of my computer systems of this bloated trashware and deleted my registration information. Don't make the same mistake I did. Don't waste your time, and don't give this developer money. You will regret every dime and every moment you spend on this garbage software.”

Posted 6 years ago

Hi David - thank you for reaching out. We're very sorry to hear of the frustration caused by these persisting issues and we certainly would like to work towards a sufficient resolution. As such, we have passed this information along to our Technical Support Manager for further review.

Posted 6 years ago

Update: We have escalated your support ticket and we have reached out in an attempt to resolve the issues listed in your feedback.

Posted 6 years ago

“I wanted to install it on several devices and the customer service is so bad, I couldn't get through, never got a returned phone call. Horrible, horrible support.”

Posted 7 years ago

Hi Tamela - We certainly apologize for any lack of communication on our end. We've passed your feedback along and a technical representative will be contacting you before close of business today.

Posted 7 years ago

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GoodSync Software is rated 4.2 based on 413 reviews