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Goodhood Reviews

4.5 Rating 2,092 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,092 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is fair, but the best is their customer service. made an error on the delivery address and a quick email to the customer service got the problem resolved within a day. Product arrived extremely well packaged and on time. One problem encountered was manufacturing defects on the incense tray. Customer service again was sympathetic and on point, who proactively wanted to make it right. at the end, settled with a discount due to no more stock available for replacement. I would not hesitate to buy from Goodhood again in the future.”

Posted 9 hours ago

“Excellent service, very efficient and item very well packaged.”

Posted 13 hours ago

“No complaints, easy hassle free service.”

Posted 17 hours ago

“While I know the brand of the clothing I purchased pays zero attention to packaging, it's unacceptable for a boutique of your reputation to slap a high-value item into a box with no inner protection or at least a decent presentation. This could've easily been alleviated with something primitive, like tissue paper. I regret not buying the item from any of your competitors, so I suggest a reality check as a customer of 6-7-odd years who will not make another GH purchase, probably ever.”

Posted 18 hours ago

“Lovely staff, tasteful selections...”

Posted 18 hours ago

“Item arrived quickly and was exactly as ordered. Good service.”

Posted 18 hours ago

“Very good experience from start to finish.will definitely be ordering in future.”

Posted 19 hours ago

“I ordered 4.5-5.5 Received 3.5-4.5 You need to learn to read”

Posted 20 hours ago

“fast ship, best service”

Posted 21 hours ago

“Goodhood is a unique and wonderful store. There is nowhere else quite like it! It’s always fun and friendly with impeccable service. The curation of goods is superb and the space is beautiful. Highly recommended.”

Posted 21 hours ago

“Great products and great service...Thank you!”

Posted 21 hours ago

“Always on time and expertly packaged.”

Posted 21 hours ago

“I bought a ring for my daughter’s birthday and it arrived quickly and beautifully packaged. Unfortunately it was just too chunky for her small hands so I made a return in store and it was unproblematic and received my refund a week later. Thanks!”

Posted 21 hours ago

“Everything from ordering to collection was 1st class . Item was packed very well , I wouldn’t hesitate to order again . FB”

Posted 21 hours ago

“Expensive experience. Price point doesn't seem to match the quality of the goods. Perhaps it's the super-inflation but the overall the experience of the purchase is on the disappointed side.”

Posted 21 hours ago

“Really happy with the service. Package arrived quickly and packaged spot on. Buying stussy merchandise is very hard at the moment as there is a lot of fake products being sold on sites. This was top quality and a hood price. Would definitely recommend and wish all the success.⁷”

Posted 21 hours ago

“I love Goodhood but I’d ordered a gift online which wasn’t quite right and when I went to return it, I was already outside of the two week return policy. A two week return policy leaves little room for deciding and returning an item.”

Posted 22 hours ago

“Great range and super fast international delivery”

Posted 22 hours ago

“Very good website to navigate, clothing is exceptional. Had to do a return recently and it went perfectly”

Posted 22 hours ago

“Very nice selection of labels and styles - and their sales are cracking !”

Posted 22 hours ago

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Goodhood is rated 4.5 based on 2,092 reviews