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Goodhood Reviews

4.5 Rating 2,071 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,071 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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Posted 1 week ago

“I bought a $250++ electric kettle from them. It was not front and center on the listing that it came with a UK plug. Why would they accept my money and ship it to the US without question if they really are a 40-person company? When they heard back from me, they reccommended I buy a power adapter. Ok. So I did. That failed to provide enough juice to keep the appliance from turning itself off. So, after I spent that additional money Goodhood told me they don't provide return labels from the US. Ship it back to them for $100+ dollars so they can resell it locally and or claim it at a loss? No thanks. Quite unhappy with their dismissive customer service and lack of foresight. Would never buy from them again.”

Posted 1 week ago

“Bad experience ever !!!! Won’t do any shopping in this store anymore !”

Posted 1 week ago

“Great service as usual, thank you”

Posted 2 weeks ago

“As always, great products and quick delivery.”

Posted 2 weeks ago

“Amazing items at an even better price 🙌 big fans of these guys. Also top notch at keeping you posted on the status of your delivery, nice touch”

Posted 2 weeks ago

“Excellent service”

Posted 2 weeks ago

“I shop at Goodhood all the time, but recently the online orders haven't been up to par. You charge £6.95 for DPD Express...yet 3 days later it still hasn't arrived. DPD also state that they haven't received the item from you yet. It's not Easter weekend and the item wont arrive in time, pushing delivery to 7+ days since original order.”

Posted 2 weeks ago

“Brilliant as ever thaks”

Posted 2 weeks ago

“Always the got best products going but the £7 shipping costs are insane”

Posted 2 weeks ago

“Great selection and quick delivery.”

Posted 3 weeks ago

“Quick delivery, great clothes, will definitely be ordering again!”

Posted 3 weeks ago

“amazing quality and great service. really helpful interaction with ethan, thanks all!”

Posted 3 weeks ago

“Great service and communication. My adidas arrived in a timely manner.”

Posted 3 weeks ago

“The store is cool and all but the loyalty program feels a little off. It’s still cool though, it looks nice to accumulate points but you can’t really use them.”

Posted 3 weeks ago

“I was looking to buy a Korean brand perfume, which was stocked by them in the UK. I was thrilled to find that they stocked the sample set so I could try before committing to a full size. Unfortunately, one of the samples leaked (the one I really wanted to try). I was still able to smell the fragrance, just not on my skin. I went on to purchase the full size. But initially I was disappointed. I emailed Goodhood to explain what had happened but didn't receive a response.”

Posted 3 weeks ago

“ordered trainers , communication from Goodhood was brill and items arrived fairly quickly , much appreciated :) ty”

Posted 3 weeks ago

“ALWAYS MY GO TO, great store great people. Love GOODHOOD”

Posted 3 weeks ago

“Been buying from going hood for a few years. Such a stylish shop and love it when they have a sale on.”

Posted 3 weeks ago

“Always the best!”

Posted 3 weeks ago

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Goodhood is rated 4.5 based on 2,071 reviews