Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,071 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,071 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“The best selection, the best service.”

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Posted 3 months ago

“The team at goodhood are incredibly proactive and friendly and made dealing with delayed delivery remarkably stress-free. I would absolutely order from them again”

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Posted 3 months ago

“Great shop bought online wish I could’ve went to shop as lots to buy”

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Posted 3 months ago

“Very quick and efficient service. No problem returning item (wrong size) and very quick return on my second order (right size!). Refund on first item was also very prompt.”

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Posted 3 months ago

“Very quick delivery, the vase I ordered as a present was well packaged to prevent damage. I am very impressed. This is the second time I have ordered and have had excellent service both times. I emailed to ensure I received two different items as they were for a present and received a prompt response.”

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Posted 4 months ago

“Super quick and easy!”

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Posted 4 months ago

“Great thank you”

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Posted 4 months ago

“Good range of products, goods always arrive well packaged and as stated. My one stop shop for daughter gifting :)”

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Posted 4 months ago

“I wanted to order some mitts as a present. We’re out of stock so I left an e-mail. Very pleased that they were quickly back in stock. Fast delivery. Very pleased”

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Posted 4 months ago

“Always a great service from a friendly team that care about what they do and the experience you have.”

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Posted 4 months ago

“Great product care, well packaged and looks like the pictures”

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Posted 4 months ago

“Excellent service Quick delivery”

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Posted 4 months ago

“Item arrived with no problem, purchasing and check out was just as easy and the item came packaged well with no damage. They even gave a free newspaper of their products which I thought was a cool touch to the deliver, very individual and one of a kind. Thanks!”

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Posted 4 months ago

“Good service, had some adidas trainer in stock for my wife for Christmas. I couldn’t find these anywhere else in stock. Arrived promptly no issues.”

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Posted 4 months ago

“This is genuinely one of my favourite shops - staff are lovely and super friendly. Everything's well-curated and I just want to buy the whole shop.”

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Posted 4 months ago

“Great service, well packaged, quick delivery. As always excellent service”

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Posted 4 months ago

“I made a return and I argued that the colour of the product wasn't right. The customer service employee avoided having any conversation. I have been shopping from Goodhood for almost a decade (mostly in-store) and I didnt expect this treatment and I made a negative comment here. After my feedback, the manager got in touch and immediately tried to take action to fix this. That's very appreciated. Thank you”

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Posted 4 months ago

“Shocking customer service. Lost my items at a cost of over 300 pounds, refused to help, blamed DPD and never got items or money back.”