Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,099 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent store. Highly recommended.”

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Posted 2 months ago

“As always good service from the goodhood team been shopping with them for a while as well as popping into their store in shoreditch nice set up and good people. But someone i have to mention is the customer service lad Ethan. Such an absolute gent whenever i have reached out especially over the christmas period so helpful. Thank you Ethan!”

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Posted 2 months ago

“Great customer service when I realised I’d made a mistake with shipping details. Arrived on time. Love the product. Shout out Goodhood!!”

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Posted 2 months ago

“Very well costumer service especialy to Ethan and Hatice for helping lost parcel.. Thank You much appreciate!”

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Posted 3 months ago

“All good, shirt arrived in good time and was well packaged.”

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Posted 3 months ago

“Very good, can’t complain”

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Posted 3 months ago

“Wonderful store aesthetics. I appreciate being able to find currated items from unique brands!”

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Posted 3 months ago

“Definetly coming back to shop with Goodhood 👍 love the points system and the rewars you get from them and the quality of the goods are insane, best hoodie/sweater I've had in years and already itching for more.”

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Posted 3 months ago

“I bought the yoko wool Siberian slippers for my daughter as a Christmas present. She loves them, fantastic quality and comfortable to wear. Delivery was very prompt”

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Posted 3 months ago

“The only place I could get the trainers I wanted. Delivered quicker than they said and I was very pleased.”

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Posted 3 months ago

“Great store full of great brands. And they (Ethan) went out of their way to help me redirect an order with the wrong shipping address.”

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Posted 3 months ago

“Great price and delivery service as always from Goodhood”

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Posted 3 months ago

“Goodhood has a great selection of items at decent prices. Even a collection of hard to find items! Shipping was fast and their returns process is pain free. I will definitely purchase from them again!”

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Posted 3 months ago

“Lovely slippers great price”

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Posted 3 months ago

“I love good hood, I’d love a weekly magazine / newsletter via post if that’s possible?”

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Posted 3 months ago

“Charged an expensive delivery fee (no option for standard delivery, only express) but shipped the product late, making it a waste of money. You then ignored my email pointing this out. If i was having a Karen moment I'd say - offer a standard delivery fee if you can't process orders on time or reply to customer emails.”

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Posted 3 months ago

“Very cool shop”

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Posted 3 months ago

“Lovely curated selection of brands on offer. Love the commitment to sustainability with reusable packaging. I’d hold off little postcards in envelopes though, as nice as they look - it’s yet more waste. Maybe a QR code on the packaging takes recipients to a buyer specific webpage with rotating content, the weekly fits for example ?”

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Posted 3 months ago

“Delivery was slightly delayed due to Christmas but that was understandable. Other than that the service was efficient and product was high quality.”

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Posted 3 months ago

“I love the product selection. I love the delivery. Just pure love. Great stuff, keep going.”

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Posted 3 months ago

Goodhood is rated 4.5 based on 2,099 reviews