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Goodhood Reviews

4.5 Rating 2,099 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In truth the service from GH is very, very poor you start to get a feeling that I every time you order with GH it’s some sort of ‘crazy game’ will I or won’t I get my delivery? Will my delivery be on time? Will my delivery be accurate? Will my delivery be refunded due to lack of stock? The list is endless but by now I’m sure you get the drift! This is a huge shame as I always want to support the little guy I’m an avid fan for independent concept stores and have always shopped preferably with them, but ‘ by GH own admission’ there is a agreement that the service if very poor and certainly not to the standard of which it should be! My advice is yes it maybe worth purchasing online with GH but do not expect delivery to be on point and be prepared for disappointment, this can also be said for there return policy, Receive an item can take 7 days return an item can take 7 days (don’t forget to submit for approval on line prior) refund can take 5 working days Process to get you money back can be extremely long and please don’t attempt to call the customer service team they won’t answer just send an email a prey the respond but don’t hold your breath this may also take some time All the above is true to personal experience, this isn’t a personal attack on any of the GH team just pointing out flaws which I believe should be ironed out especially when you consider todays market and the fight the independent shops have on there hands”

Posted 1 year ago

Hi, We are sorry to read about your poor experience with Goodhood and certainly not what we would like to hear about our services. We have emailed you directly. Thanks The Goodhood Store

Posted 1 year ago

“Not a great customer experience, unhelpful and rude”

Posted 2 years ago

“You've sent me the wrong shoes. I ordered the checkerboard slip on Vans.”

Posted 2 years ago

“No order confirmation after 3 days, no response to multiple emails chasing for order confirmation and shipment details. As always disappointing.”

Posted 2 years ago

“I placed an order in Jan, was sent the wrong size, at first they got back to me but then it took weeks to get a response, then have been totally ignored since mid march. I sent the incorrect size back and havent got the new pair so out of pocket. Really annoying and sick of chasing to no reply”

Posted 2 years ago

Hi, I am sorry to hear about your experience. Please can you provide your order number that this relates to and we will look into this as a matter of urgency. Thanks Ben

Posted 2 years ago

“My online order arrived missing an item. I can’t get in touch with anyone from the shop since first emailing 2.5 weeks ago - the phone line when you call says to email for a response in 48 hours. I’ve tried Instagram DMs and comments and they have been ignored. I’d strongly recommend that no one makes an online order from the shop as if they make a mistake there appears to be no way to get it fixed or get your money back.”

Posted 2 years ago

Hi, Thank you for your message and we're sorry to hear that no one had come back to you within the time frames you had mentioned above. We have got in touch with you this morning regarding your order via email. If you'd like to discuss anything further, we'd be more than happy to assist you. Thanks, Ben

Posted 2 years ago

“You have to pay 50% more in import fees if you are an international customer. I paid $430 CAD for a pair of shoes and they expect an additional $220 CAD in duties! What a scam, do not buy from this company. Support your local sneaker store instead.”

Posted 2 years ago

Hi Michael, Thanks for reaching out to us. The UK is shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. Please note the service to the EU, United States, Australia, New Zealand and other international territories is not a Delivery Duty Paid service. Unfortunately, we currently do not offer Delivery Duty Paid services to regions not listed previously. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. However, my apologies for the high import fees - do you mind sending me an email of this invoice privately so I can look into this fee for you, via our customer service email help@goodhood.co.uk? Many thanks for your co operation in advance and kind regards, Betty

Posted 2 years ago

“You will have to pay twice what you are charged to receive your items in the USA the country that this scam company is in makes you pay some duty fee before your items are delivered. It’s a scam. Do not get ripped off. These must be fake reviews”

Posted 3 years ago

Hi Aaron, Thanks for reaching out to The Goodhood Store. Do you mind sharing with me your order number and emailing me over at help@goodhood.co.uk, so I can look into these customs charges further for you? Many thanks and kind regards, Betty

Posted 3 years ago

“Why didn't get back my money? I participated a draw in 'DUNK LOW BLACK/WHITE' and 'DUNK SB COURT PURPLE'. At that time, 'GBP 0.74' was withdrawn from my account twice. (Date : January 16th) However, it has not been canceled yet. I hope check it out soon...”

Posted 3 years ago

Hi there, Thank you for your interest in our upcoming launch. There is no charge for entering the raffle; however, att the time of entry you will complete a $1 card authorisation which will appear on your statement temporarily, although regardless of whether or not you are successful in the raffle this money will be refunded to you. Please do feel free to email our customer care team at help@goodhood.co.uk for any further information, and we will happily assist. Many thanks and kind regards, Betty

Posted 3 years ago

“0 stars! Never got my order confirmation! And never got my new balance sneakers. But the money was withdrawed from my account the day after. Bad bad service!!”

Posted 3 years ago

Hi Rasmus, Thanks for your feedback regarding your recent order. Do you mind confirming with me over at help@goodhood.co.uk, your full name and shipping address used to place the order and I can look into this further for you? Many thanks and kind regards, Betty

Posted 3 years ago

“Ordered 250€ coat to the Netherlands and returned it. Took all the proper steps to return with the post. Till this day (5 weeks later) I still don’t have my money back, cannot express how extremely dissatisfied I am. Reached out multiple times, with no clear solution. Would absolutely NOT recommend if you are overseas and it is an the possibility that you need to return. Will never order there again.”

Posted 3 years ago

Hi Imaan, Thank you for your recent feedback regarding your recent return to us. Please can you provide the tracking number/ reference for this return so the returns team can see if it is within our facility? Many thanks for your correspondence in advance and kind regards, Betty

Posted 3 years ago

“Ordered two £70 Hay cushions for a Christmas present for my sister and only one ever arrived, and the one that did was damaged at the seam. I have now emailed the customer care email twice explaining the situation (including pictures), messaged on Instagram, commented on Instagram and been in touch with the owner, but not a single response - not even an auto responder to say when I could expect a reply, if ever . I will now have to try to recoup the £140 via my card provider but I'm really disappointed in the service.”

Posted 3 years ago

Hi Rosie, Thank you for your email. Sincerely sorry to hear you have had a negative response regarding your recent order with us - I have just now reached out to you via our help@goodhood.co.uk email to assist you further with your order and have this resolved for you. Many thanks and kind regards, Betty

Posted 3 years ago

“Impossible to get in touch with by phone and non-responsive by email.”

Posted 3 years ago

Hi there, Thanks for your email - sorry you are having issues reaching us at this busy time. Do you mind confirming your email and order number so I can look into this further for you? Many thanks and kind regards, Betty

Posted 3 years ago

“I was just racially profiled in your Shoredtich store and humiliated by what I can only describe as a horrid hate filled white supremacist sales assistant. I was just browsing smelling aftershaves and then looking around for espresso mugs and I overheard him telling the blonde lady who had helped me earlier look for aftershaves that he thought I was shop lifting because of the way I looked. It was humiliating, I’m well dressed but just happen to a British Asian man shopping alone, it was so hurtful and offensive I immediately left. He needs to be sacked. You also need to train your staff and teach them that people who aren’t white are equal human beings if that wasn’t already obvious, we also like you like to browse and shop. I am so insulted!”

Posted 3 years ago

Dear Raj, Thank you for this information. We take your comments extremely seriously. Please can you email us at: help@goodhood.co.uk and we can arrange a follow up. Thank you and kind regards, Betty

Posted 3 years ago

“I just visited you shoreditch store on my own as I was out Christmas shopping and was racial profiled by your staff and humiliated whilst looking for espresso mugs. Other than your security guard and your East Asian sales assistant I was the only minority in the store. Your male sales assistant told another that he thought I was shop lifting because of the way I looked. I overheard everything this horrid hate filled ignorant man said. He needs to be fired and you need to investigate this and train your staff if not already obvious that people that aren’t white aren’t all thieves, we’re human beings, just like white people we like to browse and look at things, my skin colour doesn’t make guilty of any crime! I will never shop in your store again, the experience was traumatising.”

Posted 3 years ago

Hi there, Thank you for this information. We take your comments extremely seriously. Please can you email us at: help@goodhood.co.uk and we can arrange a follow up. Thank you and kind regards, Betty

Posted 3 years ago

“Horrible customer experience. I won a raffle and they took the payment for the order (422834), then i haven't received any information about my order while i was still waiting for the shipping. After some days i wrote an e-mail and they replied me that my order was cancelled (without any previous communication) because of stock issue with the supplier. They're claiming that a refund was issued on my credit card but there's no refund on my balance. I called my credit card supplier and confirmed me that i haven't received my cash back. This is awful, not only i lost a limited pair of sneakers i loved and was lucky to win, but currently i even lost my money. No respect for the customer and no help from them to get my refund. This is a nightmare”

Posted 3 years ago

Hi Daniele, Thanks for your feedback. Apologies for the initial error with your order causing us to unfortunately proceed with a cancellation and therefore refund. I can see we have issued you a refund receipt via help@goodhood.co.uk. However, we will continue to pick this up with you today and ensure that this is resolved promptly for you. Kind regards, Betty

Posted 3 years ago

“do not provide FTA documents for overseas customers. just leave a small words for 'we have sent all information in mail' but never except just 'order confirmed' summary never reply to the email. I've never written this kind of review before, but have to now cause it's the worst experience to me in last decade as online shopping.”

Posted 3 years ago

“delivery was very slow, almost 3x late from the promised delivery date. . Then when returning my item because it came late for father's day, they don't even reply to my emails anymore, when I can see that my return parcel had arrived at their facility about a week ago. still no updates from them.”

Posted 3 years ago

“Habe am 16.06.2020 den Launch 417932 Nike Air Force 1 07 White Tiger gewonnen. Bezahlung erfolgte mit Kreditkarte. Seit dem steht der Status auf bezahlt. Trotz mehrfacher Anfrage per Mail zum Lieferdatum , keine Reaktion seitens Goodhood. Finde diesen Kundenservice unter aller Kanone. Werde in Zukunft bei diesem Laden weder was einkaufen noch jemals wieder an einem Raffle teilnehmen! Wenn es bei besagtem Schuh lieferverzögerungen von Nike geben sollte, dann kann ma es den Kunden auch miteilen, aber keine Reaktion geht in der heutigen digitalen Zeit einfach nicht mehr.”

Posted 3 years ago

“Placed an order on 18th June, the website said the delivery would take 2-3 days. It’s now 23rd June and I haven’t received any updates on whether the order has been dispatched and no reply from customer services after multiple emails. Order number #49739 Can I have an update of where the parcel is please?”

Posted 3 years ago

Hi there, Thanks for your feedback. Apologies for the delay in dispatching your order. At checkout, we're indicating 2-4 working days shipping with the potential for delays due to both the current Sale and COVID situation. We can confirm your order is shipped and have emailed you the details directly. We're really sorry if this has caused any inconvenience for you. Kind regards, Goodhood

Posted 3 years ago

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Goodhood is rated 4.5 based on 2,099 reviews