Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,098 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,098 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and quick delivery. Remember if you are buying Norse Tees/Sweats get the bigger size of you are unsure. Great products though!”

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Posted 5 years ago

“These guys are great! Competive prices on quality goods. Shipping to the US is painless.”

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Posted 5 years ago

“I found the website very randomly through a bad link in Google. Extremely happy that I decided to browse, I simply adore the layout of the website; clean photographs, easy navigation and I even checked out without any of the usual issues or seven thousand different stages to got through. Thank you to everyone at Goodhood for my order which arrived with custom packaging and a day before expected - I never leave reviews but I had to because of the fantastic experience. I look forward to my next purchase!”

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Posted 5 years ago

“Delighted with my recent purchases. High quality clothing which has arrived promptly and very well packaged.”

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Posted 5 years ago

“Tried to cancel my order but it had been dispatched so fast that i couldn't. But then then when it arrived i was so happy with not only the product but the whole buying experience in itself. Really nice packaging and great delivery service. MY NEW FAVOURITE SHOP!”

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Posted 5 years ago

“Great service! Great shoes! Great price! Will defo shop here again.”

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Posted 5 years ago

“good service and fast delivery”

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Posted 5 years ago

“I have been waiting 4 days since I placed my order despite paying for a 1-2 day delivery service as stated. I have not received shipping confirmation or had any information regarding the delay with my order and received no response to my email query. I eventually managed to get hold of someone on the phone who told me I would receive an email today which there is still no sign of. For my first experience shopping with Goodhood it’s not been a good one. I hope this can be resolved as it’s not the service I expected.”

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Posted 5 years ago

Hi Annie, Thank you for both your feedback and ongoing patience. Please accept our sincere apologies for the delay that you have experienced with your order during the busy Sale period. I note that your order will arrive with you today, but understand you might have expected this to be shipped on Friday to arrive yesterday. Apologies for the unexpected additional wait. Thanks and kind regards, Goodhood

Posted 5 years ago

“Always very good service, but why such excessive plastic packaging guys? Seems at odds with your ethos”

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Posted 5 years ago

“Can’t fault them”

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Posted 5 years ago

“Great service and products.”

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Posted 5 years ago

“I bought a pai of shoes from goodhood. The sizeguide on the page did not match the product and no where near was it stated. I did not feel like paying for the return, when I did not think it was my error so i wrote them. They would not help I should have just payed more attention i guess. Return costs are half the prices product so my purchase there just made me lose money for only trouble. Would not recommend many other sites offer service they do not and I will be chosing other sites in the future.”

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Posted 5 years ago

“Was looking for a gift for my nephew. Who had a really tough year but against all odds did brilliantly on his GCSE's. The chain/necklace was perfect. It's tough to choose online so visuals are really helpful - although it was a bit tricky to see difference in size as in thickness of both visuals looked the same . But he absolutely loves it an I am really pleased I ordered from an independent. Thank you !!!”

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Posted 5 years ago

“The stitched lettering on the cap was really bad, not worth the £60”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Not good quality for the money and please don’t tumble dry or it will fit a child”

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Posted 5 years ago

“The shoes I bought had clearly been used with scuff marks on the sides and soles. When I flagged to customer service I was fobbed off with a 10% discount and a like it or lump it attitude. Not what I'd expect from such a reputable brand.”

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Posted 6 years ago

Hi Ben, Sincere apologies that you received shoes that were not in pristine condition. As my colleague noted when discussing this unfortunate situation on email; it’s possible that these shoes were tried on in store as they were the last pair available in the Sale. In such instances, we would hope to spot any light scuffs or marks prior to dispatch, but appreciate on this occasion regretfully that wasn't the case. Acknowledging our responsibility to deliver immaculate products, we offered a full refund as we were not able to offer an exchange with these being the final pair available in your size. As you did not wish to return the shoes, we refunded you a further 10% off the sale price, as a gesture of apology in line with our typical procedure for such issues. Please do get in touch if you would like to discuss further. Thanks and kind regards, Goodhood

Posted 6 years ago

“Always quality products and delivered or Promptly. Great personal communication as well.”

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Posted 6 years ago

“Speedy delivery, excellent customer service. Will definitely be shopping with you guys again”

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Posted 6 years ago

“Nice packaging. Shipping was a too expensive”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,098 reviews