Goodhood Reviews

4.61 Rating 1,420 Reviews
91 %
of reviewers recommend Goodhood
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.54 out of 5
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Anonymous  // 01/01/2019
Good selection of goods, quick delivery. Prices are a little expensive.
Posted 10 months ago
Hope the delivery service faster
Posted 10 months ago
Quick and easy with a sprikle of quality
Posted 11 months ago
good quality product
Posted 11 months ago
Happy me
Posted 11 months ago
Good communications and good service - I had a problem and they resolved it quickly - good customer service
Posted 11 months ago
My favorite store in London. Online could go more quickly/have a better looking package to match the aesthetic of the store. Otherwise 5stars
Posted 11 months ago
First time ordering. Had a few minor issues but Andy was able to resolve them via email. Would order again
Posted 11 months ago
Delivery was prompt and smooth however packaging could be improved and the garment should be protected. Nearly sliced through the tee when I cut open the package. Other than that Good Hood is doing a great job all and all.
Much appreciated!
Posted 1 year ago
Good service and great product curation but not always the cheapest or quickest.
Posted 1 year ago
Nice store, physically and online with helpful sales assistants. Good selection of items. Slightly annoying the no returns policy but items are nice enough to forgive them!
Posted 1 year ago
Everything ok except from slow shipping
Posted 1 year ago
The taste of store is good. However, it would be more convenient if you provide the product measurement. And the package could be nicer.
Posted 1 year ago
I do love Goodhood. But this product - Modernica chair - is slightly less good quality than I would have expected. The printing is not consistent, and the chair is pretty translucent...

I should also add that the in-store staff are on the whole pretty poor. The senior longer-standing team are great, but there are a bunch of new kids on the floor that are so disengaged with customers, so lacking in attention and follow through. I had to ask three times for a pair of shoes on the shelf in my size, only to be told they're online only. I then had to ask for the same model in another colour to try for comparison - something a decent sales staff would have suggested.

I also think shipping in London should be free. And they should give stickers with every purchase.
Posted 1 year ago
More shipping methods will be better.
Posted 1 year ago
Love goodhood and the way the goods were received. The packaging was beautiful but the only thing was that there was an extra discount a few days later.
Posted 1 year ago
Well designed and easy to navigate website. Good selection of items. Efficient delivery. Box containing the shoebox was quite badly damaged and partially ripped open upon arrival; the courier said the package was given to him in this condition. Items inside were undamaged.
Posted 1 year ago
Good team on the phone, having to pay for returns is annoying tho!
Posted 1 year ago
Posted 1 year ago
Great selection and service but should’ve been offered free postage and packaging considering the money spent.
Posted 1 year ago
Goodhood is rated 4.61 based on 1,420 reviews