Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,099 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i want stickers next time bruh”

Helpful Report

Posted 1 year ago

“Great website and an amazing selection of products. I really enjoyed the shopping experience, however, the shipping to Guernsey was very expensive. I will definitely shop again but will be doing one big order so that I pay less postage. I have also not been notified that my parcel has shipped yet, after 5 days.”

Helpful Report

Posted 2 years ago

“Some lovely products at reasonable prices. Perhaps a little less range in store than i expected, but great nonetheless.”

Helpful Report

Posted 2 years ago

“I LOVE GOODHOOD! The clothes are always good quality. I've ordered a handful of times and only once I've had a problem with the order. Only one item has arrived so far out of the below & I didn't receive a reply when I messaged the support team. I have received an additional delivery link which I presume is the cardigan.”

Helpful Report

Posted 2 years ago

“Great online store with loads of choice. A lot of items were out of stock though and items seem to go out of stock very quickly from their site. Also thought the delivery would be quicker but it took 3/4 days on express.”

Helpful Report

Posted 2 years ago

“The best selection of clothes - always go there for the next trends on shoes and clothing. Somehow i feel that they push the price up more than other retail stores that sell the same garments ? However you may be paying for the luxury store experience so i understand this also. Always super friendly people, definitely my favourite shop.”

Helpful Report

Posted 2 years ago

“Easy to purchase things online and delivery was quick and secure. Would have been great to see more sustainable packaging that would have got it the extra star!”

Helpful Report

Posted 2 years ago

“I would like to know when my order will be shipped after winning the raffle. Thank you.”

Helpful Report

Posted 3 years ago

“usually quick delivery, but could improve on their customer service.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving your feedback. With regards to your order - we can only apologise for both the unexpected delay and that our automated email did not reach you. I see we've since been in communication on email and all is resolved. Thanks and kind regards, Goodhood

Posted 3 years ago

“Order # 417947 Placed on 16 June 2020, money taken on 17 June 2020, no update on order whatsoever as of 28 June 2020. Called customer service for about ten times since, they always disconnected straightaway. Seems there is no one to take calls. Sent two emails, no response at all. Contacted via Instagram, no reply at all (contacted a few seconds after you published a new IG story). While I genuinely understand that COVID is having tremendous pressure on shops like you, this isn't a great experience. Even if you told me to wait for a month, at least it shows you care about customers and I would not complain. I feel completely abandoned. If you response in then coming days or so, I'd probably have to apply for a credit card chargeback. Customer services replied and I've decided to cancel the order because they hadn't received the stocks the store was also waiting for. Response from the customer service was brilliant, it was polite and understanding. Definitely made sure they took the time to explain as much as possible. So I'm happy to provide a higher rating now.”

Helpful Report

Posted 3 years ago

“Everything is good thanks”

Helpful Report

Posted 4 years ago

“It's good. Thanks.”

Helpful Report

Posted 4 years ago

“Dear Goodhood, When are the winners for the travis scott sb dunks announced?”

Helpful Report

Posted 4 years ago

“Thank you for the great deal! It was quick and courteous response!! But it cost about more 100$ than the set price because of oversea import...”

Helpful Report

Posted 4 years ago

“Great customer service but the only thing would be the refund process takes a little longer than I would like.”

Helpful Report

Posted 4 years ago

“Packaging and shipping speed was good, but informing the shipping status to me was bad. I suggest that if you ship to Asia, please use DHL, not DPL. DPL service is too uncomfortable in Asia region. + UK 9.5 IS NOT 285CM. 9.0 AND 9.5 IS BOTH 280. 285 IS UK 10 IN YEEZY 350.”

Helpful Report

Posted 4 years ago

“Love that raffles are winnable for people that actually want the shoes. Only down side is international shipping is kinda slow compared to other shops. Web layout is really easy to use. Really like that the price automatically changes to usd when entering raffles. Shipping box was ripped and a little damaged.”

Helpful Report

Posted 4 years ago

“Hello. I am using from Japan. I always look forward to it. I feel that shipping charges are high for orders from Japan.”

Helpful Report

Posted 4 years ago

“Whilst my items were delivered with great alacrity, the amount of packaging for two pen refills was beyond excessive.”

Helpful Report

Posted 4 years ago

“Efficient service no qualms, for a premium sneaker Yeezy 500 Stone; I would hope shipping to be covered and not borne by customer. Unfortunately had to return item and pay return shipping cost too. I would consider shopping here again and recommend include free shipping”

Helpful Report

Posted 4 years ago

Goodhood is rated 4.5 based on 2,099 reviews