Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,098 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,098 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit of a madness that you can't return an item for a refund, especially when its just been a day”

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Posted 1 year ago

Hey There! We have just sent you an email to see if we can rectify this for you today, hope to hear back from you soon. Best Regards, Goodhood Team

Posted 1 year ago

“I love you guys, geniunely, love your aesthetic and your shop is great. But I ordered something and then you took a while to deliver it. I understand that its difficult right now but you then also cancelled one of my items, which suggests that you have a warehouse problem that needs to be addressed I am currently looking for part time work so if you wanted to reach out to me to potentially come and work for you, please do.”

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Posted 1 year ago

“It took more than a week for my order to be dispatched and I still haven't received my order.”

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Posted 1 year ago

“You've asked me to write a review, but my order hasn't actually arrived yet. It took 5 days to get an order confirmation (even though the money had been taken from my account), and when I emailed for some help, no one replied. They still haven't. It's been almost a week since I ordered (on Wednesday, it's now Tuesday) and I don't have the Tee. I thought that DHL express (not cheap) would have it here by now. It was a birthday gift and the birthday has passed. I could overlook the delay, but the fact that no one got in touch to assist me and now you've asked for a review is just daft. I expected better and am quite disappointed.”

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Posted 1 year ago

“Parcel sent by DPD. Out for delivery notification; checked later day said was g being sent back to goodhood. Tried to ring but impossible to speak to human unless known extension number. Told to email, emailed. Told 2 working days for a reply (no reply 4 working days later), and chaser email sent. As result had to buy gift again and will have to wait on reply to get refunded on 1st purchase.”

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Posted 1 year ago

“Order still hasn't shipped”

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Posted 1 year ago

“Ordered nearly two weeks ago now and still nothing has turned up. Had an email saying 'shipment is on the way' - but the tracking number doesn't work. I got in touch with the help email address to ask for an update from them 4 days ago - and no reply from them. And one of the items I ordered was not available in the end. So ... not great.”

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Posted 1 year ago

“I paid 5£ for the gift wrapping service yesterday to then find out none of the prices had been removed on the items. Why bother including a gift receipt if all the individual prices are left on? It seems petty to complain but this has left me resenting the extortionate wrapping fee.”

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Posted 1 year ago

“Non existent delivery times at checkout - Very slow communication after my order on dispatch and delivery. In fact still waiting to find out when it's going to be delivered 4 days after ordering. I think if you pay over £5 for delivery you should have a time frame of delivery”

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Posted 1 year ago

“placed my order 7 days ago, still no confirmation e-mail and no sign of my order. you guys are normally on the ball so not sure what is happening.”

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Posted 1 year ago

Hi, We are sorry to hear about your poor experience in ordering with us. We have emailed you directly. Thanks The Goodhood Store

Posted 1 year ago

“Awful customer service”

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Posted 2 years ago

Hi, I am sorry to hear about your poor experience with our customer service. We have contacted you directly to get to the bottom of the issue. Thanks Ben

Posted 2 years ago

“This jumper arrived in the packaging but had a rip in the front of the plastic and honestly, this jumper feels like it has already been worn. There were some faint marks on the front and the fleece lining felt like it has already been washed.”

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Posted 2 years ago

Hi, Thank you for reaching out. We send our sincere apologies that you have received a faulty item and for any inconvenience this may have caused. We are investigating this as a matter of urgency and will respond directly on email as soon as possible. Thank you so much for your patience. The Goodhood Store.

Posted 2 years ago

“Why charge a small amount for entering a raffle even if you not win? This should be listed before entering”

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Posted 3 years ago

“I got charged $1 for entering a raffle although I didn’t even win. In fact the raffle is still ongoing. I know it’s just $1 but I’m just wondering why I got charged. Please let me know how I can get my money back.”

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Posted 3 years ago

“Hey good hood I had my card charged but yet no confirmation email for my raffle online? I haven’t won or anything but yet my card has been charged..”

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Posted 4 years ago

Hi Tarik, Thanks for entering a raffle on our Launches website. It's likely that your confirmation email has gone to your junk inbox. We'd be happy to assist but need some more information from you. Please could you email us at help@goodhood.co.uk with your your entry number and/or the email address you used to enter. Thanks, Goodhood

Posted 4 years ago

“What's the point in having a phone if no one ever picks it up? Spent two days phoning,trying to sort out my refund.”

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Posted 4 years ago

“They didn't do a good enough job of wrapping the items, they were just dumped in an envelope. I expected some other form of protective packaging. Sloppy as usual.”

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Posted 4 years ago

“I ordered my shoes on July 4th and they didn't ship until 5 days later so I didn't get my package when I needed it. When I reached out to the company they didn't respond until almost two days later, and offered no help, which is understandable considering the package was already being transported, but no refund on my shipping or any sort of compensation. The box it came in was trashed and so was the shoe box. Shoes are great though.”

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Posted 4 years ago

“One of the items had pen marks on it. Order was delivered in old tattered tissue paper and just didn’t live up to what I feel the Goodhood brand promises.”

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Posted 4 years ago

“Excellent to buy from initially but there is a very overpriced and overcomplicated returns process.”

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Posted 5 years ago

Hi, Thank you for your feedback. Sorry to hear that the returns process didn't meet your expectations. We're constantly reviewing our processes to improve the customer experience and would welcome further feedback to Webstore@Goodhood.co.uk if you've specific suggestions that we might be able to implement? Thanks and kind regards, Goodhood

Posted 5 years ago

Goodhood is rated 4.5 based on 2,098 reviews