Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,098 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,098 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Expensive experience. Price point doesn't seem to match the quality of the goods. Perhaps it's the super-inflation but the overall the experience of the purchase is on the disappointed side.”

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Posted 2 days ago

“Really happy with the service. Package arrived quickly and packaged spot on. Buying stussy merchandise is very hard at the moment as there is a lot of fake products being sold on sites. This was top quality and a hood price. Would definitely recommend and wish all the success.⁷”

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Posted 2 days ago

“I love Goodhood but I’d ordered a gift online which wasn’t quite right and when I went to return it, I was already outside of the two week return policy. A two week return policy leaves little room for deciding and returning an item.”

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Posted 2 days ago

“Great range and super fast international delivery”

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Posted 2 days ago

“Very good website to navigate, clothing is exceptional. Had to do a return recently and it went perfectly”

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Posted 2 days ago

“Very nice selection of labels and styles - and their sales are cracking !”

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Posted 2 days ago

“Items arrived the next day”

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Posted 2 days ago

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Posted 2 weeks ago

“I bought a $250++ electric kettle from them. It was not front and center on the listing that it came with a UK plug. Why would they accept my money and ship it to the US without question if they really are a 40-person company? When they heard back from me, they reccommended I buy a power adapter. Ok. So I did. That failed to provide enough juice to keep the appliance from turning itself off. So, after I spent that additional money Goodhood told me they don't provide return labels from the US. Ship it back to them for $100+ dollars so they can resell it locally and or claim it at a loss? No thanks. Quite unhappy with their dismissive customer service and lack of foresight. Would never buy from them again.”

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Posted 2 weeks ago

“Bad experience ever !!!! Won’t do any shopping in this store anymore !”

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Posted 2 weeks ago

“Great service as usual, thank you”

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Posted 3 weeks ago

“As always, great products and quick delivery.”

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Posted 3 weeks ago

“Amazing items at an even better price 🙌 big fans of these guys. Also top notch at keeping you posted on the status of your delivery, nice touch”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“I shop at Goodhood all the time, but recently the online orders haven't been up to par. You charge £6.95 for DPD Express...yet 3 days later it still hasn't arrived. DPD also state that they haven't received the item from you yet. It's not Easter weekend and the item wont arrive in time, pushing delivery to 7+ days since original order.”