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Go Outdoors Reviews

2.0 Rating 631 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

2.0

Based on 631 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Go Outdoors 1 star review on 14th July 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 15th April 2022

Go Outdoors 1 star review on 4th March 2022

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service could not be worse. It has taken many attempts to get a reply about a refund for a return that was not collected only to be told the refund can only be issued over the phone by giving card payment details again. Isn't this what all the warnings about on line cons are about? When I replied with a query about the refund method I was advised -This message has been automatically closed. So I will try again. I haven't tried chasing up the refund for the item that has now been collected. I had to rearrange & pay again for the second collection. I will never buy anything from this company again.”

Posted 1 day ago

“Had a great experience buying a waterproof coat,the young lady assistant (klaudia ) at the bedford branch was so polite and helpful,she help me choose a coat and made sure it fitted me well,even helped me on with it,wow how nice was that,so polite and what a asset she is for the company, 5 stars for her.”

Posted 1 week ago

“Phone support was extremely helpful”

Posted 3 weeks ago

“Shocking customer service they sent the wrong item could be 10 days for return then have to wait for refund before I can re order can’t complain as it’s a generic bot I asked for complaints department it no longer receives emails never use them again online”

Posted 2 months ago

“I paid 859.00 for a tent, It ripped. They said they would collect it in September, November they sent dpd ro collect it. Nobody contacted me util last week I emailed to say was the tent fixed.... Go Outdoors can't find my tent. NEVER BUY from this company.”

Posted 3 months ago

“Received a card in post stating our local Warrington store was closing down for refurbishment so "Absolutely Everything" was at Least 30% OFF.?? So explain why when we get there to purchase certain items that we've monitored for months we find have actually increased in price in a week, and that's with your alleged 30% Off . Why fool people into spending time travelling only to find out there are No Bargains or very few to be had.”

Posted 4 months ago

“Probably the worst company to deal with ,if you want what you ordered use a different company,go outdoors is probably the worst I've used ,stay well clear is my advice”

Posted 4 months ago

“I ordered some items of clothing on the 1st of November 2023. As yet I’m still waiting for my order. I emailed them. They said delivery was 3 -15 days. As yet, nothing.”

Posted 5 months ago

“Price match refused said Alpine trek was not a uk company, glad they refused as I have purchased the same product from another retailer with a saving of £46 , so shop around before purchasing from Go Outdoors or any other retailer.”

Posted 6 months ago

“UPDATE #2...refund is problematic. They want me to schedule a call during their normal business hours. That requires me to get up at 4:30am to wait for their call before going into work. Company is NOT customer service oriented (saying that as someone who does work front line customer service). UPDATE...offered to send gift card however they do not ship overseas so would be useless as I live in USA. Asked them to ship the (very small) item and they stated they were not able to. Now offering refund...unfortunate as I was really looking forward to having that item. ORIGINAL POST: Visiting from cruise ship....known to staff when checking out. Got back on board and Intensity Glow Marker was not in bag with other items. Too late to go back to inquire. Paid for something cashier missed putting in bag.”

Posted 7 months ago

“Improperly labelled products. Then they give you the runaround. Avoid.”

Posted 7 months ago

“I heard something completely ridiculous from a member of staff today when I tried to return a tent due to pole failing on the first night of using our new vango tent.. "sorry we don't offer warranty on tent poles" needless to say this is the last tent I buy from them.”

Posted 7 months ago

“Good customer service very good got what I needed with advice.”

Posted 7 months ago

“Don't deliver items before atleast a month after purchase”

Posted 7 months ago

“This company should be so proud of the guys they employ at this store!. I have had the pleasure of dealing with 5/6 members of staff whilst trying to have my bike repaired which in all honesty was just out of the warranty period. The guys all did everything in their power to assist and certainly went the extra mile to resolve my issue. They sorted out my issue fully with no big cost to myself and kept me informed at every step of the resolution process. I wish to thank Matty, Lisa, Lissa , Mia & Luke in store and Harry at the customer care team head office . If you speak to the staff correctly they will treat you correctly ! Obvious really !!! Don’t understand negative reviews because these guys will do everything to help you if your patient and understanding 10 out of 10 guys Cheers again👍👍”

Posted 7 months ago

“No point even reading Trustpilot , most dishonest review place going , if Go outdoors has scored 4.6 out of 5 then there must be a million bad reviews Trustpilot haven't added onto the scoring system , in stock items aren't in stock , they claim anything that isn't available , you wil be notified , total lies , I made one largeish order , all classed as "Instock" , it got split into 4 seperate orders , the 4th delivery didn't even show up on the order at all despite it being on my original order sheet , so over 3w weeks to get one simple order completed . Just take a look how good their website is , why do you sign up to be a member , so you can check stuff and previous orders , don't make me laugh , take a look for yourself , go into "Your account" and look for "previous orders" you see it clearly stated that that section doesn't work, why the hell not , recent problem caused it ????? Not a hope in hell it's been broken since 2019 . I actually had a young lad with me who worked for GO Outdoors dfor a while, he even said he's never worked at such a disorganized place in all his life, so a score of 4,6 on Trustpilot, they must be just as full of BS as G O are , I made that one order so I got mt £5 discount card fund back , have one of my debit cards stoired on their website , not on your nelly in a million years”

Posted 7 months ago

“Gave a 1 but should be a 0. BEWARE IF YOU BUY FROM THIS COMPANY. Their online customer service is absolutely abysmal. We purchased a Colemans Mosedale Pro 5 tent for our camping trip at the beginning of July. On our first evening after the first light shower the tent started to leak through the seams over the side door. This was caused in my mind by poor stitching which had caused a gulley in the material. This allowed the water to pool on the outside. Despite a very high waterproof rating the water started coming through quite quickly. After our return a collection was arranged on 17th July. It was subsequently stated that this was to avoid further expense in having to return to the store. I was told that once received in the warehouse a refund of £338 would be given after 14 days. After 2 weeks had elapsed, I was asked to allow some more time. Into the fourth week when I asked for an urgent update, I was given 3 choices of refund. The first 2 was either a gift card or to return to the store. The 3rd choice was a refund to a PayPal account. Not having a PayPal account, I asked for a bank transfer. The reply was that that because it was an instore transaction I would have to return to the store. I pointed out that this contradicted their earlier statement that the collection had been to avoid me having further expense. I said they were now asking me to make a round 40+ miles trip! Out of frustration I created a PayPal account and asked them to have a senior manager authorise a refund via PayPal as they had earlier suggested. The latest reply was that I now supply them with a list of details which they would pass on to the relevant person/store for a refund to be done over the phone. Most of the details I had already supplied over the course of several weeks. 4 weeks after the tent had been collected, they asked me to supply them with the receipt supplied by the courier so they could locate the tent. I pointed out that they had arranged the collection so should be aware of the delivery address. I have lost all patience with this shower of manure. No e-mail gets read properly and no questions are answered. They just have you going around in circles. We were due to camp again in September but have had to now book accommodation instead. DON'T GO OUTDOORS.........GO ELSEWHERE!!!!”

Posted 7 months ago

“Looked after by Nicky at Scunthorpe Store .Very easy and friendly to get on with seamless service Thank You Nicky.”

Posted 8 months ago

“Terrible communication. Been trying to return an expensive faulty item for weeks and still no luck. Out of pocket, have a useless item, their customer service reps clearly don't read the full notes every time we deal with them , so nothing happens. Very cross now and in the process of taking further.”

Posted 8 months ago

“I was asked to renew my discount card a week after having done so.I was told that " it did not register on the system". I asked for proof that this has not happened before. I am still waiting after over 2 months. This is awful service.”

Posted 9 months ago

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Go Outdoors is rated 2.0 based on 631 reviews