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Go Outdoors Reviews

2.0 Rating 631 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

2.0

Based on 631 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Go Outdoors 1 star review on 14th July 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 15th April 2022

Go Outdoors 1 star review on 4th March 2022

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always liked Go Outdoors...until I had an issue with an online order and contacted customer care. Oh my what a joke!! The issue was originally their fault as they had sent me the wrong jumper, I contacted them and they agreed to pay return postage - however this doesn't cover the original postage I paid. The first advisor eventually agreed to send me a voucher to cover this, but next time I heard from them it was a different advisor who instead went ahead and sent out a replacement jumper. Great! However...she sent this to my old address of which I have no access to. The next advisor who replied told me the only way to get another replacement sent out was to send back the replacement jumper. Oh my!! Nothing is joined up at all. All I wanted was £3 to cover the cost of the original postage so I could re-order the jumper, luckily no more than that or I wouldn't be laughing but fuming. I wouldn't order online from them again.”

Posted 1 year ago

“#TP23085 Hi I am writing regarding a recent purchase. I was overcharged by £10 the lad on the till did not know what he was doing,there was a issue with the people in front of us due to payment,we just wanted to get through and didn’t notice the overcharge till we got home,they I was charged £55 for the ladies shoes when they should have been £45,I didn’t find the store very organised”

Go Outdoors 3 star review on 2nd January 2023

Posted 1 year ago

“Don't buy online off go outdoors ! ...when I had a problem over my address they couldn't sort it out then after 5 days I phoned and they had lost my £185 coat, just got off the phone to them they haven't processed my refund !!! FUMING!!!!!....so now I have to go thru it all again waiting for my money”

Posted 1 year ago

“I did click and collect, only part of my order was there, told by manager I would be refunded, asked manager if items just needed picking from the shop. Told no. Picked myself paid twice, 30 minutes on phone getting refund for original items that staff wouldn’t pick themselves. Avoid”

Posted 1 year ago

“Very helpful staff. An excellent place to shop with very competitive pricing and lots of choise. Particular thanks to Debz for her assistance.”

Posted 1 year ago

“After care service is abysmal, being passed from piller to post, being promised return emails and phone chats which never happened. After 5 weeks I still have not had a positive response to my complaint. Beware when making a purchase, if any thing goes wrong your on your own.”

Posted 1 year ago

“Double trouble: 1. I cycled to my local store yesterday morning to buy two items that I'd seen on their website. I could only find one item and asked for help. The assistant said they didn't seem to have the other item. I asked if they could order it for me, but was advised to order online myself as their system wasn't working. I did this while I was there, selected click and collect, then cycled home. By the time I got home, I had an email saying that both items were in store and ready to collect. I assumed they had made a mistake when they'd failed to find the second item while I was in the store, so I cycled back, only to find that like my earlier visit, they still only had one of the items. While I was there, not collecting my order, I was advised that I needed to select the delivery option if I actually wanted to receive the order. I don't know what the point of their click and collect system is, if it will invite me to pick up orders that it can't fulfil! 2. I've moved house twice while I've been a member and both times it's been nearly impossible to update my address! I thought I'd finally been successful with my last move, but when I was in the store about a month ago, I learned they still had my old address on the system after all. I changed this while I was in the shop and was assured by a very patronising and rude assistant, that it was now correct. Nonetheless, when I visited yesterday, I found that yet again, they still had my old address on the system! I'm not at all confident at their ability to manage my data. Outcome: I took my business elsewhere!”

Posted 1 year ago

“When I tried to leave a bad review of their customer care, they wouldn't print it, saying it would be edited to their liking, therefore I comment here. I purchased a pair of ROYAL SCOT wellies from them and they split after very little use letting in water, after complaining and taking the Wellington back to the store for inspection, ( which they admitted was faulty) I was told to take the Wellington away to dry out the lining and then take it back to another store. After 5 weeks of waiting I have still not had a refund or replacement whilst emailing and phoning , being passed from one person to another.”

Posted 1 year ago

“Had to chase an online(paid for) order. Following investigation by store, no order in store and had been cancelled by go outdoors. Rang customer service to be told goods awaiting collection in store. Rang store, to let them know item apparently awaiting collection, they went to check, so I drank my tea, did a bit of admin and 15 minutes later they rang off. Rang them back to be told that order definitely cancelled. Then manager said they'd have one last try at looking, then personally ring customer service to update them, as this would consequently leave head office with paid for goods ' not picked up from store' although actually not in stock. So pay and no refund for no goods. I can see why the in-store scores are so high, but the online are so low.....”

Posted 1 year ago

“Parcel was sent to a billing address that was not mine .go outdoors does not want to know.I have an account with them so they know my address.”

Posted 1 year ago

“When I returned my ROYAL SCOT WELLIES to the Stocksbridge branch which had split and was letting in water, I was told by a member of your staff Lucy, to go and dry out the neoprene lining and take them to the Sheffield branch.”

Posted 1 year ago

“I have shopped with Go Outdoors for years with no problems but im really cheesed off with them today and will never krder anything online with them again . Ordered a ski jacket for £60 , goggles for £50 and a discount card , total bill £120. Package arrives , I take it from courierand open it , only the ski jacket although theres a delivery note showing goggles should be included. I complain to Go Outdoors within hour of delivery, they reply that theyve checked picking / packing etc and are satisfied that all products were delivered and suggest i make enquiries with family or neighbours . They suggest if im not happy with their decision I can get in touch with my card provider ..so im £50 out of Be very careful when ordering Goods from Go Outdoors”

Posted 1 year ago

“Customer services great! Dean in the Norwich store led me straight to the right pair of boots when I had limited time to browse. Thanks Dean.”

Posted 1 year ago

“Matthew M at Bury Store was really helpful, bringing out all the boots to try on & advise the features & benefits of each one.”

Posted 1 year ago

“I had a pair of Royal Scot wellies which had split and were letting in water. I got in touch with Go outdoors and they told me to take them to a store to be inspected, so i took them to my local store which was Stocksbridge. A member of staff examined them and confirmed that they were faulty, then she told me to go and dry out the neoprene lining inside the Wellington as it was a health and safety issue, then when I had done that I was to take them to the Sheffield branch, some 12 miles away. CRAZY.”

Posted 1 year ago

“Always a pleasure. I had an issue once and they sorted it straight away.”

Posted 1 year ago

“My experience when ordering online was bizarre, the biggest issue here is delivery of the 1 coat I had ordered (using our mates Evri who are useless) any item you are being sent via Evri, don't expect to get it. I received 2 updates from Go Outdoors (not Evri) to firstly state my order was delayed, no surprise there, then another notification to advise they were having to split my order into 2....how were they planning on splitting 1 coat into 2 separate orders! mind boggling. I had some questions around the membership which didn't initially get answered until I had to literally spell it out so not impressed at all with Go Outdoors and would not use them again, even though I did purchase the membership.”

Posted 1 year ago

“Wanted to buy a top for my sister ckecked that they had it in store at Scunthorpe found an assistant gave her all the details she could not find it and her more expereinced colleague when asked told her to go back into the stock room and search through the boxes I waited 20 minutes and then told this sales person I could not wait any longer she basically told me that their stock room was such a mess she probably couldn't find it and suggested that I order it on line for delivery to store. I have now ordered a similar item cheaper from Mountain Warehouse will not bother with Go Outdoors in Scunthorpe again.”

Posted 1 year ago

“Bought a RAB Women’s Downpour ECO Waterproof Jacket online. Unfortunately, it was not waterproof. I rang customer services prior coming to store, I did explain situation regarding the jacket and was advised to return it. Nothing was mentioned regarding PAYMENT METHOD As it was not my fault that product I bought didn’t work as it says on the website, RAB Women’s Downpour ECO Waterproof Jacket was not waterproof, I still have to pay £3 to return it. I thought I might be able to swap it in the shop, so drove 25 miles to shop. I was so shocked about attitude. I gave my order Nr, but that was not enough for return, I was asked to provide PAYMENT METHOD. I said that I paid by card but was advised to prove it. I didn’t have a proof of PAYMENT METHOD. So, the answer was: “I cannot help you”. Most stores don’t need to require a receipt anymore, especially if the payment was made on a card. But I had an Order nr. It’s easy to retrieve a prior sale through your POS system if the customer has the card with which they made the purchase or order Nr. I have bought a membership as well. I really regret it now. Customer service was below any criticism, I was not offered to exchange or any other solution.”

Posted 1 year ago

“Great in store, terrible on line. A week after an order and no sign of it. They use the utterly useless Evri, so don’t expect to receive your goods. Also don’t expect a rapid refund.”

Posted 1 year ago

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Go Outdoors is rated 2.0 based on 631 reviews