Name: GoGroopie
Rating: 2.63

“I'm having great difficulty claiming vouchers from the actual sellers. There also seems to be poor traceability regarding voucher status, eg, is voucher used and has product been received.”

Helpful Report

Posted 9 years ago

Hello, We are very sorry to hear this, unfortunately we do not see any emails from you under this email address. If you could email our customer support team and quote your voucher codes you are having trouble redeeming then a member of our team can assist you in the matter. Kind regards, GoGroopie

Posted 9 years ago

“I have bought a couple of items and the quality has been very bad. I am still awaiting a refund for items I rejected months ago. Apparently a refund was on its way about three week ago but no sign of it yet. Every email I have sent is not replied to for several days if at all.”

Helpful Report

Posted 9 years ago

Hello, Sorry to hear this. So sorry we have just reached your emails due to the backlog we are currently experiencing. Our sincere apologies for the delay of your refunds, we can see on our system that your refunds were paid on the 12/01/15. Please check your account. Our sincere apologies for the inconvenience this has caused. Kind regards Go Groopie

Posted 9 years ago

“Like Catherine contacting you about a problem is a problem - email contact returns with "it may take up to 5 weeks to reply" not good enough”

Helpful Report

Posted 9 years ago

“Not happy that as a new customer I purchased 2 vouchers. One of the vouchers I was able use and received my goods, however I have still not been able to use the second one as the merchants website does not recognise it. I sent a message to customer services last week and have still not received a reponse! Not good service at all!”

Helpful Report

Posted 9 years ago

Hello, Sorry for the delayed response to your emails we are currently experiencing a backlog. A member of our team have tested your code and it is working fine. Please try again to redeem your voucher. Copy and paste your code to ensure that no errors are made. Kind regards, GoGroopie

Posted 9 years ago

“I am still waiting for goods that were ordered as Christmas gifts. I had to write three times before I finally got an answer that you would look into it and have heard nothing since.”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and have contacted the merchant and have asked them to give you an update of your orders. If you have any other queries please do not hesitate to contact us. Many thanks, GoGroopie

Posted 9 years ago

“The voucher I bought could not be redeemed at the checkout. After countless emails and unanswered phone call to both the merchant and Go Groopie I have still to receive any contact from either. I purchased the voucher at the beginning of December 2014. The item was for a Christmas gift for my wife. My experience maybe just an unlucky one. But!!!! BEWARE!!!!!!!”

Helpful Report

Posted 9 years ago

Hello, We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us. Many thanks, GoGroopie

Posted 9 years ago

“GoGroopie has always been great. Great goods, great ideas, great prices. Until late last year when things changed. Non delivery. No problem of course just report and go! No. Report, report and report. No answer, no confirmation of communication even. Disappointed? Yes. I have had a great many purchases with you and so it is a little disappointing to say the very least. In fact I am finding it hard to believe even now. If there was a problem with the voucher going through I would have thought someone would have advised? No. I have purchased since this event and all goods have been received, great offers at great prices. Service by Go Groopie? Not really very great at all.”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to give you an update on your order. If you have any other queries please do not hesitate to contact us. Many thanks, GoGroopie

Posted 9 years ago

“I I haven't receveid my order yet”

Helpful Report

Posted 9 years ago

Hello, Sorry to hear that you have not received your order. Please email our customer support team and quote your voucher code and please confirm that you have redeemed your voucher and paid the postage cost for us to assist you further. Kind regards, Go Groopie

Posted 9 years ago

“I have bought a lot from go Groopie and they are very slow to answer queries. I have had 4 problems with various suppliers, mostly to do with trying to put in the voucher code. One supplier most rude and I had to get you to intervene and all together it took 6 weeks to receive my goods. I would NEVER buy anything from you that I wanted delivered in under 4 weeks. The concept is excellent but you need to get a grip with your suppliers as most customers want goods delivered in under a week. I ordered a set of 5 earrings from you 2 weeks ago and have tried 3 times to enter the voucher code. When I contacted the company they told me this was not one of their codes and only you can purchase from them! I will be contacting you AGAIN.”

Helpful Report

Posted 9 years ago

“I have bought a lot from go gr”

Helpful Report

Posted 9 years ago

“Hi i bought 3 voucher codes for my sisters and myself to use on snapfish! All three codes are saying invalid code when we try to use them, very disappointed indeed. Have emailed and also called been an absolute nightmare. Wont be using the company again”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to reset your codes and have asked them to contact you directly. Please check your emails and if you have any other queries please do not hesitate to contact us. Many thanks, GoGroopie

Posted 9 years ago

“Hi i bought 3 voucher codes for my sisters and myself to use on snapfish! All three codes are saying invalid code when we try to use them, very disappointed indeed. Have emailed and also called been an absolute nightmare. Wont be using the company again”

Helpful Report

Posted 9 years ago

“Hi I did not get my refund my email is z.sohail1970@mail.com it's a refund of £12 so can u please refund me thank you Regards zarida”

Helpful Report

Posted 9 years ago

“I am gutted I ordered some earrings on 2nd December. .. I thought in time for Christmas and still haven't received. ... I have contacted the company who should be sending direct twice and still nothing. Not happy and my friends have to go without a Christmas present.”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible. Many thanks, GoGroopie

Posted 9 years ago

“OMG! Feel sick looking at these reviews as it reflects my own experience I am waiting for Christmas presents bought over 3 weeks ago- 4 lamps, and a frozen card set - why is nobody trustworthy anymore? Will see if I get a response via this review as cant see to find a way of contacting them either. If I dont hear/receive anything by the end of the week, will be opening a dispute with paypal.”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible. Many thanks, GoGroopie

Posted 9 years ago

“Poor service. Never reply to email. Phone service isn't any better. GroupOn is much better!”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible. Many thanks, GoGroopie

Posted 9 years ago

“Utterly disappointed redeemed voucher begining of November countless emails still nothing”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us. Many thanks, GoGroopie

Posted 9 years ago

“I redeemed my GoGroopie voucher on 23 November for an Android 10.1 Tablet from J&Y Ltd. I have emailed both GoGroopie and J&Y Ltd but noone is answering me. If you ring the J&Y telephone number you just sit on hold for ages and get to speak to noone. This is a christmas present for my son and I am very disappointed in the service I'm receiving. Why won't anyone answer????”

Helpful Report

Posted 9 years ago

Hello, We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and has contacted the merchant to chase up your order and have asked them to contact you directly. Please check your emails and if you have any other queries please do not hesitate to contact us. Many thanks, GoGroopie

Posted 9 years ago

“I ordered the Android 10.1 inch tablet from J&Y on the 30th Nov. I paid £64.99 for the bundle plus £9.99 postage. I am still waiting for this to arrive & am getting worried as its for a Xmas present. I tried ringing the number they gave me & after waiting for 45mins I hung up. I have e-mailed them which they did reply to after 4 days. They asked me for my name, address, phone number & voucher code, all of which they already had. I have e-mailed them again plus I have e-mailed gogroopie & have had no response. Very disappointed & I hope I am not going to lose my £74.98. I am a pensioner & cannot afford to lose it. I know it says delivery 2-3wks but that is up this weekend so with the Xmas post I am getting very anxious & not sleeping”

Helpful Report

Posted 9 years ago

Hello, Thank you for contacting Go Groopie, sorry we have just reached your email. We can see on our system that you redeemed your voucher and paid the postage cost on the 30/11/14. Please allow up to 21 days for delivery as stated on your voucher. Kind regards Go Groopie

Posted 9 years ago

“I ordered a tablet on the 28th November costing me 39.99 and postage 9.99. It has only just arrived today. I got so worried looking at the reviews after I had paid for it. The is a chip in the screen and the delivery took for ages. I wouldn't recommend the site. They don't have a number to contact if any problems, you can only email. Which they probably don't email back.”

Helpful Report

Posted 9 years ago

Hello, Sorry to hear this, you will need to go onto the merchant's website and fill in their Returns Form for the merchant to contact you directly and please state whether you would like a replacement sent or a refund. Please do not hesitate to contact GoGroopie. Kind regards, GoGroopie

Posted 9 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

GoGroopie Reviews