Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

GoGroopie Reviews

2.6 Rating 2,680 Reviews

41 %

of reviewers recommend GoGroopie

Company Reviews

2.6

Based on 2,680 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed! Paid £155 for a Snowdonia weekend away. Booked and paid for in August, when I rang to confirm the booking two weeks ago, was told by the hotel that they were owed thousands by the company and had therefore had to cancel bookings made through GoGroupie. The man we spoke to advised us that the company had known and had advised the hotel that they (GoGroupie) would let purchasers of the voucher deal know. They didn't, and from what I can tell, they haven't refunded either! I have emailed customer services to be told by Chantelle that it's being looked into, I've heard nothing since. The customer service numbers are just ringing out. This is obviously a sham company who just want to take your money and not give you the goods you ordered in good faith. Very poor service and non existent customer service! In the time it's taken to type this the phone number to customer services has been ringing out!”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Very disappointed! Paid £155 for a Snowdonia weekend away. Booked and paid for in August, when I rang to confirm the booking two weeks ago, was told by the hotel that they were owed thousands by the company and had therefore had to cancel bookings made through GoGroupie. The man we spoke to advised us that the company had known and had advised the hotel that they (GoGroupie) would let purchasers of the voucher deal know. They didn't, and from what I can tell, they haven't refunded either! I have emailed customer services to be told by Chantelle that it's being looked into, I've heard nothing since. The customer service numbers are just ringing out. This is obviously a sham company who just want to take your money and not give you the goods you ordered in good faith. Very poor service and non existent customer service! In the time it's taken to type this the phone number to customer services has been ringing out!”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Wish I had read these reviews before ordering! I have just sent a second email to this company, on the advice of the consumer protection. I ordered a present for Christmas for my son a month ago and haven't received it yet. As a hard working single parent I am extremely upset I have spent my hard earned and limited money on a present that I am worried won't arrive. Please be careful when ordering from this company, the after service has upto now been appauling!”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Please tell me why you do not address all the complaints just pass on to customer service etc, and not answer why deliverys etc not addressed”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Just been in touch for the 3rd time about the sharks blanket that I ordered on the 15th of sept and still not recieved, last reply said they could change suppliers, why keep advertising if they can't keep up with the orders they already have, one very angry customer”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Hi if someone can help I wish I read this first as I am still waiting for 2 tablet that ordered for my boys for Christmas money went straight out of bank but no tablets and can't find email to contact them”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Do not use this company. I ordered a shark blanket back in October, on chasing it up I was told they changed supplier and would be sent out on 15th November. Still nothing, I have sent 3 emails with no response, so I shall now be taking this up with trading standards. Appalling company and customer service”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Ordered goods last year 3Rd November, no goods arrived, took till 20th December to receive refund,”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Worst company I've ever dealt with, crap customer service, terrible communication, eventually received refund and will never use again, others be warned”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“I purchased two Sharks Blankets on the 30th September 2016 and due to unforeseen circumstances on my part could not proceed with the completion of the purchase until the 30th October 2016. On trying to complete the purchase, for some reason I was able to proceed with Voucher Number 7737583691 but not with Voucher Number 2500978934. Total Cost £ 13-98 plus £3-99 postage for the one transaction = £17-97 On the 2nd November 2016 I purchased a 8GB MP3 Player and the transaction went through that day. Voucher Number 7582567891 Total Cost £ 6-99 plus £3-99 postage = £10-98 I have up until now sent "E mail" mail after " E mail" stating that I have not received the refund credit of £6-99 which I have specifically asked for and have still to receive either the Sharks blanket or the MP3 player. Leaving me with a total deficit of £ 28-96 without anything to show for it. The main problem with your Customer Service is that you never are in contact with the same person who may be able to solve your problems. I have been informed at least three times " You cannot have a refund of your monies, but the monies can be credited back into your account please inform me if you want to do this" I have replied in all cases "Yes" but the "E Mail" then goes to someone else who doesn't for some reason properly read the statement and writes back what the last "E Mail has just sent.( If you don't believe me please read all the correspondence that has transpired over the last month or so between your company and myself) I cannot in words explain how frustrating and stressful these transactions have become as there are I believe at least two of your personnel who would have sorted out this whole mess if they could have been able receive personally my returned E mail I hope that I will hear from you in the very near future so that this matter can be cleared up in an amicable fashion that is agreeable to both parties”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“I ordered a mermaid blanket on the 4th November 2016. I was told that it would be delivered within 21 days (2-3 weeks). I have still not received this! I have emailed you and had no response, tried to call you several times. PLEASE BE VERY WEARY OF THIS COMPANY. I will be going to trading standards as I need to get my money back as they have broken the contract (which it does state that the contract between us does not end until we are in receipt of the goods).”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Was going to order some headphones for my daughter but don't think I will this site seems shocking for fraud thanks for the advice in the reviews”

Posted 7 years ago

“The worst company ever!!! I ordered from them then read reviews I was gutted!! Ordered 2 shark blankets beginning of October and they still haven't come!!! Iv had email reply after email reply saying they weren't in stock and they were using a different supply and have given me a further 3 different dates I would receive them and guess what! They never came. When you email them you get a standard email from different people so I now get and email 3 times saying the same. I have finally had a response saying I am getting a refund.....3 times! As yet this isn't showing on my card surprise surprise. I would never ever use this company and I hope people who are thinking about it read these reviews before ordering (unlike me) and just don't waste the money. Something should be done about this company and they shouldn't be allowed to trade! Shocking!”

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“I made a purchase of two Festive Laser Light Projector, having been charged for them Go Groopie sent me two seperated vouchers to cash in which meant I had to pay the trader two Potage & Packaging of £4.99 each. I have been trying to contact Go Groopie to ask why they have done this and to my utter dissapointment, I have dealt with bad companies whose customer care is none existant of you pirchse from them and GO GROOPIE are up there amongs the worse. DO NOT USE THIS COMPANY.”

Posted 7 years ago

Hi, I can see that we responded to you 24 hours ago, which is within 1 day since receiving your email. As stated on the website and your vouchers the merchant has set the P&P charge per voucher in line with current postal charges which are calculated by size and weight. Kind regards, GoGroopie

Posted 7 years ago

“Purchased two vouchers from this company and was given the number to phone to book with deluxe holidays. Phoned this company where I had to be subjected to rude customer service by a guy called James who repeatedly tried to get me to spend a further £47 per person when I declined when he finally acknowledged that I would not do so he became abrupt and very rude and told me to get a refund from go groupie... in which I emailed them... I was told it would take up to 14days to be refunded... 17 days later no refund and I'm now being told a further 14days ... DO NOT BOOK with this site it's a SCAM to get u to spend more money... FALSE ADVERTISING and POOR CUSTOMER SERVIVE I will stick with wowcher in future”

Posted 7 years ago

Hi, Sorry to hear about the issue which will be investigated with the merchant. Please note that due to some flights being exceptionally busy the airlines can change the pricing and this is out of the merchant's control. We would advise that you remain as flexible as possible with flight times. Our Customer Support Team had previously advised you by email via support@gogroopie.com that your refund has already been paid. Kind regards, GoGroopie

Posted 7 years ago

“Ordered 3 shark blankets 18th October been chasing them and still nothing! I've even tried to phone them but no answer”

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“I ordered a shark blanket on 10th October, despite repeatedly ringing (on occasions they would answer, although not very often) I was told the order had been delayed, then more were being sent out and to be patient, the last time I was told they had switched surplier and I would receive the item within a few days, that was well over a week ago!!!! I tried emailing THEY NEVER RESPOND!!!!!!!!!!! This company has shocking customer service and I would NEVER buy from them again, I now want my money back, BUT CANT GET HOLD OF THEM!!!!!!! DO NOT BUY FROM THIS COMPANY!!!!!!”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 7 years ago

“Ordered a shark blanket In September still hasn't arrived got a email to say they had to send a second lot out as they sold so many and that was to be here by the 11th Nov n still haven't got my blanket. They never answer the phone this company is a total joke. Do not use them”

Posted 7 years ago

Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. Kind regards, GoGroopie

Posted 7 years ago

“Do not deserve a star! Like so many others I ordered a shark blanket in September and still nothing. They said it would be with me two weeks ago after the last merchant "had no stock". I have emailed so many times with no reply, I have called and called with no answer. I am so so annoyed. Obviously people are buying these blankets for small children so who are they Robbing!! Scumbags! I would never ever order anything from this shameful company again and I'd advise everybody else not to either. I wonder if I will have an automated response at the bottom of my review saying "go groopie support have emailed me" lies!”

Posted 7 years ago

Hi, We can confirm that your emails were responded to by our Customer Support Team on every occasion and they are still awaiting your response to assist you further. Kind regards, GoGroopie

Posted 7 years ago

“I ordered V-Neck Jumper Dress, didn`t received confirmation email. I have tried 8 times to call - no answer. I heve sent emails - no answer! DO NOT BUY FROM THIS WEBSITE!!!Scam!”

Posted 7 years ago

Hi, We can confirm that we have received one email from you yesterday and our Customer Support Team are looking into your issue and will reply shortly. Kind regards, GoGroopie

Posted 7 years ago

«
1
...
2
3
4
5
6
»

GoGroopie is rated 2.6 based on 2,680 reviews