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Go Assist Ltd Reviews

4.0 Rating 1,308 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

4.0

Based on 1,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 8654111

Email:

customerservices@go-assist.co.uk

Location:

Richmond HouseRichmond Hill
Bournemouth
BH2 6EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept changing price have paid out £210 on 27th September and still not had an engineer visit to even guage the problem its now the 7th october this morning had a message to say would be a visit on 15th.......18 days after booking and payment was made......... Just not good enough!!!!!! Straight on phone to tell them it's disgusting service and just got told she'd see what they can sort 🙄 Fast and reliable my butt. 5 kids 2 adults and a faulty fridge freezer 10 days so far pathetic service I will not be reccomending more like telling people steer clear”

Posted 2 years ago

“Terrible company. Lots of hidden costs, not clear when you sign up.”

Posted 2 years ago

“Awaiting engineer but has not arrived rang customer service but gave up after 40 minutes trying to find out what time the engineer was coming. Not good”

Posted 2 years ago

“Avoid this company, talk about hidden costs. £40.50 admin charge applied to parts that cost £25. Their excuse is that its a 90 day warranty which i would expect to get anyway if they did the work. Daylight robbery. Paid an initial fee of £119 and all this just to fix a washing machine door handle. I wish I had read the reviews first!!!!”

Posted 2 years ago

“Customer Services helpful and efficient. Quick response from 1st Engineer to assess replacement of fan in Neff oven 23 years old. Kept informed of progress. Fan installed by Dan P 10 days later in advised time slot. Efficient and helpful service”

Posted 2 years ago

“WARNING- do not use this company. They are appalling and easily the worst company I’ve ever had the misfortune of dealing with. DO NOT USE THEM! Eleven weeks later and £200 out of pocket I am still no nearer having a successful repair to my fridge/freezer. Even now they are demanding a further £75 for parts they cannot say when they will arrive - already been waiting over 4 weeks! Engineers fail to turn up for appointments, mis-diagnose faults, etc. Customer Services are a joke. They merely fob you off and never do anything positive. The manager of customer services refused to speak to me. So much for customer service! When we asked for a refund given the dreadful and inefficient service received I was told in no uncertain terms where to go! USE THIS FIRM AT YOUR PERIL - wish I hadn’t!!”

Posted 2 years ago

“If I could give this company 0 stars then I would. £120 was paid and it took over 48 hours to acknowledge the email, let alone send out a repair man. Be aware that they have admin fees of £40 despite us having sourced the part. Item not repaired over a week later. Trading Standards will be informed! Do not use this company, at least Dick Turpin wore a mask when he robbed people. The attitude of the staff is deplorable.”

Posted 2 years ago

“Rubbish company, do not use. We have been waiting 11 weeks for a P C B for a dishwasher, told when the engineer came it would take 4 to 8 weeks. We paid £57.00 for the insurance policy on a dishwasher before the engineer came out, and £126.00 for the replacement part. Every week we get text saying that they are waiting for a E T A and they will advise us when available. 3 weeks ago after a phone call to them complaining about the wait etc, we received a email telling us the engineer was due to receive the part and would be in touch as to when it would be fitted. We are still waiting and after a phone today they are still waiting for the part, so therefore the email was to keep us happy!!. We have asked for a refund, but was told that is not possible as the part is on order. Cheaper to buy a new dishwasher. Stay away from this company.”

Posted 2 years ago

“Absolutely appalling service if I could give zero I would, paid £150.00 to fix a washer nearly 4 weeks ago and all we get told is parts on order but no ETA, asked for refund to enable us to go elsewhere but terms and conditions will not allow them, DO NOT USE THIS COMPANY.”

Posted 2 years ago

“I've contact GO ASSIST to fix my oven on the 7th of September being told that till 48 hours repair will be available. I paid the package £79 + £7,99 monthly for insurance and booked for the 9th of September. When the engineer came, he couldn't help me, because the screws were rusty and he told me to buy a new oven. This company didn't help me in any way, but they didn't return my money, because they had sent me an engineer. I didn't know that you get paid for work which have not been done. This is unacceptable and rediculaous 😡😡😡😡😡😡😡😡 This is the way how people make money 🤬🤬🤬🤬🤬 Don't use their services. They doesn't help people, just take their money 😡😡😡😡😡”

Posted 2 years ago

“I’ve contact GO ASSIST to fix my fridge frizzer on the 25th of August being told that same day or next day repair are available. I paid the package £79 + £7,99 monthly for insurance and booked for the 27th. On the 26th i have received a text message rescheduling the visit for the 1st of September, got me a bit sad but i had no issue with that. 1st of September had arrived, i had to request time off work to be at home as I hadn’t been given a specific time. The day goes by and no one showed up, when i called go assist I’ve been told that they have cancelled the visit by mistake, I showed my dissatisfaction but manage to get another appointment for the 8th of September (one week later) and keep in mind that I don’t have a fridge for 2 weeks now, what makes impossible to have proper food at home (i am pregnant and haven’t been able to have a proper nutrition for 2 weeks). 6th of September received an email saying “great that your fridge is now working” which it hasn’t even been repaired yet! The engineer showed up on the 8th, looked at the fridge and asked “what seems to be the problem?” My brother explained what it was. The engineer didn’t even touched the fridge to try understand if there was anything he could do, he was there for literally 2 minutes and left saying that he needs to order the part and someone would be in contact. I contacted GO ASSIST again to understand what was going on as i have been told before that the repair would be done on the day. Now they are telling me that i have to wait for the part quote (which apparently it’s not included on what i had paid already (£79 was just for the 2 min visit which was not required as i had already had a phone call before to explain what the issue was so the engineer would be prepared to fix it on that day) and it might take a few more weeks to get it repaired. This is ridiculous and it’s getting out of hand, they do not follow with what they say. I am very upset about it and I regret 100% to choose GO ASSIST!! These company is not trustworthy!!”

Posted 2 years ago

“We have been dealing with go assist and the engineer company they use for over 5 weeks now we £200 pounds out of pocket and our freezer still doesn’t work. Please do not use this company you can’t speak to anyone to complain only by emails that they don’t answer they are totally useless and the repair company they use are worse how they can call themselves number 1 repairer is beyond belief they are more like a number 2.”

Posted 2 years ago

“We have a Samsung appliance just over 2 years old. We called on Go Assist, and their engineer said that our appliance was beyond economical repair. This meant we would have to spend hundreds of pounds on a new one. We then contacted Samsung, who sent out their own engineer who repaired it on the spot! following which a routine upgrade was implemented, all free of charge. I contacted Go Assist numerous times including making a formal complaint, clearly explaining that their engineer had seriously misdiagnosed and was a danger to the public. All they did was to defend him by saying that his conclusion was the same as that of the Samsung engineer, and they were not interested in admitting the truth, and certainly not prepared to give me any refund. I therefore must warn the public that my experience with Go Assist has been very bad”

Posted 2 years ago

“I took out a policy with Go Assist on 5th August and cancelled it a few days later. They have still not refunded my money back yet. I have to keep wasting my time to contact them for a refund. Best to stay away from these guys.”

Posted 2 years ago

“Company takes money and then will demand additional money for non-essential repairs which are not wanted or needed and (unless you pay for these unnecessary ‘repairs’) in addition, they refuse to do the repairs that have been booked and paid for. Company refuse to communicate and refuse to do the repair that has been booked. Never again!”

Posted 2 years ago

“Totally useless paid for call out told 48hr Service then told couldn’t make that date then told 24/08/21 reason I went with them was the 48 hr service told them we were away then they said Ok gave me a date of 31/8/2021 got back today the 25/08/2021 to answer phone message to ring them which I did only to be told they couldn’t make that date and an extra charge would be needed to book another engineer as they didn’t have an engineer in the area on the date they gave me. Total rip-off merchants avoid like the plaque”

Posted 2 years ago

“Wish I had read these reviews before I booked them ... absolute rip off and false advertising”

Posted 2 years ago

“I cancelled my policy giving written notice. I received a reply trying to encourage me to stay, but I responded by stating quite clearly that I wanted to terminate the policy before the automatic renewal. They replied to confirm that the policy was cancelled and that I would not be charged. Two months or so later I happened to notice on my credit card statement that they had debited the money out of my account. Without notice. Without my authorisation. Without having a policy. When I complained I received a very off hand reply stating it was an administrative error.”

Posted 2 years ago

“Woeful, been back three times and just keep saying another part is needed. I should have just replaced the item to start with. Avoid at all costs.”

Posted 2 years ago

“Not happy at all took my callout charge for just diognise the problem because I decided to buy a new appliance after hearing the cost of parts from them I cancelled my policy which I had taken but they took money from my account as one off call out charge. Yes cancelled the policy with them but they did charge me £130 for call out . When I changed my mind to have it repaired instead of buying new appliance and phoned them they asked me for onother fee of £ 79 and have the policy as well. Instead fulfilling their obligation of repairing my appliance they are now asking for £ 79 and a new policy cover. The company has no understanding at all they are only after money.”

Posted 2 years ago

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Go Assist Ltd is rated 4.0 based on 1,308 reviews