Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Richmond HouseRichmond Hill, Bournemouth
Rating: 4.02

4.0 Rating 1,308 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

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Metrics

4.0

Based on 1,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 8654111

Email:

customerservices@go-assist.co.uk

Location:

Richmond HouseRichmond Hill
Bournemouth
BH2 6EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was waiting few weeks for service. He came after my call. Company didn't fix my fridge. After one year want annual payment again. Don't take this company”

Helpful Report

Posted 2 years ago

“Dreadful, money taken, failed to fix tumble dryer. Domestic and General far quicker to send an engineer out and fix problems”

Helpful Report

Posted 2 years ago

“They are a load of rubbish, all they do is take your money off you and do nothing. I’ve been waiting 6 weeks for a repare on my freezer! All I get from them is that the part hasn’t arrived yet. They also keep your debit card number to pay for anything else that is needed. You can’t do that! Your out of order. Load of rubbish”

Helpful Report

Posted 2 years ago

“Take your money, promise repairs within 48 hours and then call back the next day to say that if they are to reach your postcode (as already promised) you would need to top up your payment, by approximately £150.”

Helpful Report

Posted 2 years ago

“Do not use this company. Paid £149 and they carried out no work what so ever. They never answer the phone and hide behind emails. I used them in good faith as I knew where my shower was leaking but they claimed to have diagnosed the repair which is false. No refund was given as they had attended my property for less than 5 minutes. I have had the issue fixed professionally now and would never contact them again or recommend you do.”

Helpful Report

Posted 2 years ago

“Take your money without fixing the problem. The workman sent out took more money, still problem not fixed. Major issues that when complaint made they completely ignored. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Go Assist informed that they drawn £125 from my bank account and that a rep would be arriving on 02/02/2021. I waited all day but nobody showed up. I tried to get in touch with them but nobody was answering the phone.”

Helpful Report

Posted 2 years ago

“They’ve taken money from me by hiding a membership fee in their small print. I never even ended up getting work done!!”

Helpful Report

Posted 2 years ago

“I payed in advance over the phone for the repair of my hob before Christmas. Go Assist said someone would get in touch with me to arrange a time and date for the repair. I phoned Go Assist on 10th January, since I had not heard from them. They said my repair "was not on the spreadsheet"; that's why no one had got in touch with me. Then they said to me they had no Go Assist gas engineers in my area (I live very close to a reasonably large city) and that they could offer some "other type of repair". I would have had to pay about £150 in addition to the original £119 I had already paid. Their website states "Your go-to for nationwide home repairs". Evidently this statement is incorrect. Why did Go Assist "forget" my booking? Why did not they check whether there were Go Assist gas engineers in my area or not when I originally booked my repair? Unreliable.”

Helpful Report

Posted 2 years ago

“Absolute garbage, paid for engineer to come out for the washing machine, 5 minute visit, didn't know what was wrong but still wanted to order £120 parts of what he "thought" it could be (seals), I cancelled at this point...Customer service is misleading and only interested in keeping you paying the insurance. £120 lost for nothing. Do the research and avoid. I should have checked the reviews first don't make the same mistake”

Helpful Report

Posted 2 years ago

“If I could give you nil I would. I asked Go assist to look at my dishwasher on 7th Dec.2021. we had to pay £119 upfront.The engineer came and said we needed new seals.Apparently it takes a long time to get parts so we had to pay £57 before they could order them. When I asked for a repair I was pressured to buy insurance at £7 per month. I didn’t want this and I had to be very firm with the young woman on the phone.On asking for updates on my repair, some people were conciliatory, but most were off hand verging on rudeness. We are so fed up with it all. I am disabled and was left with a dishwasher all over Christmas which was very difficult for me, We have decided to cut our losses and cancel the repair. There is NO refund offered. Go assist have had over £170 from us for NO service at all. I suspect other people cancel,which is why they ask for payment upfront.”

Helpful Report

Posted 2 years ago

“They have a tendency to charge for work not done. E.g: I took out an insurance contest with them and they charged me for a period when it was not active. They have recently charged me £40 without explanation and are not replying to my emails”

Helpful Report

Posted 2 years ago

“an absolute rip off ! £119 for call out and labour for a broken freezer hinge, engineer attended and said he had to order hinge, price only covered labour, £97.50 extra to pay ! and not fitted on same day. I will not be using this company again, I can buy a new freezer and have it fitted for £50 more than this total.”

Helpful Report

Posted 2 years ago

“Not to be trusted. Intentionally mislead consumers that they also signed up for £7.95 a month subscription to a different company handling equipment insurance, incidentally, located at the same address (so companies linked and probably are one and the same). Took me a number of hours to lodge dispute with credit card company about unauthorised transaction. Sent mail confirmation attempting to claim payment for a second time with absolutely no references on it regarding original order. Go Assist actually had the audacity to phone and enquire why I hadn't completed my order, which, incidentally, they has already taken payment for. Confusing and untrustworthy way of setting out a web site which in my opinion, sets out to deliberately confuse and defraud.”

Helpful Report

Posted 2 years ago

“Shocking take your money without doing the job”

Helpful Report

Posted 2 years ago

“A Bosch microwave repair booked 6 April 2021 after 8 engineer visits different parts needed to repair some not required and microwave still was not working. Finally fault diagnosis and after waiting 20 weeks for these parts which were out stock engineer arrived 15 November to fit but not needed as a broken wire was found and repaired and low and behold after 8 months the microwave worked!!!! What a saga.”

Helpful Report

Posted 2 years ago

“I am really puzzled how at the top of the page it says it has 4.26 stars as all I can see is bad reviews. Absolutely disgusting company. Paid £119 upfront, for that you get the engineer and labour , you know at this point you have to pay for parts on top , no problem there , the engineer came and it was the element, they charged another £164.84. The engineer came and he could not fix and said I need a new dishwasher. Then, I was told that the engineer recommends a new parts for £184.00. I contacted Citizen advice Office and they reported them to trading standards that is currently investigating this company.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting. Paid £119 upfront, for that you get the engineer and labour , you know at this point you have to pay for parts on top , no problem there , the engineer came and it was the element, they charged another £99 for that , when I queried it , the £99 was for the part and an extra £40 admin fee !!!!!! What on earth am I paying another £40 admin fee for . I will never ever use you again , you’re ripping off people left right and canter !!!”

Helpful Report

Posted 2 years ago

“Awful service - never use them. To book the call in was laborious, I kept being put on hold and having to repeat the details. You then pre-pay for appointment and are told that someone will be with you in 4 HOURS...it actually took 2 hours for one of their 3rd party providers to call me and then they couldn't do anything until the next day.”

Helpful Report

Posted 2 years ago

“I contacted Go assist service before 15th Oct 2021 to fix my fridge. they promised that it will be sorted out with in 2-3 days maximum. I paid £80 for engineer to have a look and around £80 again for equipment part. I also joined the insurance and have been paying £10 monthly. after they deducted the money,they have not fixed anything after even its been more than 5 weeks. they are absolutely fraud and liar. they promise you this and that but once they take out your money, they do not do any thing. they did not say it will take forever for them to fix and they are eager to take your money. they do not refund your money even though its their fault.I have a 3 year old toddler whose food needs to be refrigerated daily. how can they be so irresponsible, unprofessional after they suck out your money? extremely bad company. very disappointed. never ever join this fraud company for the service.”

Helpful Report

Posted 2 years ago

Go Assist Ltd is rated 4.0 based on 1,308 reviews