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Go Assist Ltd Reviews

4.0 Rating 1,308 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

4.0

Based on 1,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 8654111

Email:

customerservices@go-assist.co.uk

Location:

Richmond HouseRichmond Hill
Bournemouth
BH2 6EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £89 for someone to come out. When he came out wasn't sure what it was said he had to order 2 parts but then the front panel might need replacing. Had a quote today 3 parts that will cost me £350. Then still might need front panel. RIP off .Told them to cancel.”

Posted 1 year ago

“Absolute disgrace. Thought I was paying a one off fee of £89, but they then wanted £7.99 every month, I did finally manage to cancel that but had to pay an extra £40 for an engineer to come out or lose my £89, so I had no choice but to pay the extra. He came out the same day to look at my oven, not fix it, for a while 2 minutes, to tell me I need a motor and fan element. I then got a bill for £107 for parts, that I could decline or accept. If I decline I lose my £140, do I stupidly accepted. 3 weeks later I am still waiting for one part to be delivered, no one can tell me when it might arrive. So I ask to cancel so I can get someone else to fix it. And have refund, he agreed to refund for parts. Then I notice I’ve been refunded £54, not £107.I’m told eventually that I can have £54 back for part that hasn’t arrived but can’t have refund of £53 for part that has arrived and they can’t send it to me either. I complain again and ask to speak to the manager who says I might be able to get half the price back for the part. I can’t put into words what I think of this company, avoid at all costs.”

Posted 1 year ago

“They arranged an appointment for an engineer to come to fix my washer dryer today, 27 June, but when I contacted them to see what time the engineer was coming informed me that it would not be until tomorrow. I paid in advance for the visit and an insurance policy with them, total £113.43. I therefore asked them to cancel the repair and the insurance policy. They refused to do so. I am left with no choice but to go through the small claims court to get my money back.”

Posted 1 year ago

“DO NOT USE THIS SERVICE. I contacted them for a broken fridge and they arranged an appointment after 5 days! The technician that came was very good and the fridge needed a part that was out of stock. And it was when the problems started. They supposed to call me and email me about the part needed but they never did. I had to call them to tell me that they had to do a special order that can take up to 8 weeks!!! when I ask them to get a quote from the seller how long exactly can it take, I had to call them multiple times and to connect me to different people just to tell me that they don't have any more information. They never send me an email with the official quote and only send an email with the part number after I asked it multiple times. At the end they charged me £50 more because I canceled the insurance that they lured me to take with the excuse that they could fix it but I declined! When I complained and asked them if it's reasonable time 8 WEEKS to live with a broken fridge their answer was that that's their policy!”

Posted 1 year ago

“DO NOT DO NOT use this company, it is a rip-off. I was charged £159 for an engineer to come out to check on my leaking water heater underneath the sink, stayed for ten minutes only. The next day he came back with a new heater (£109 on the market), and some other material, and charged me £568. As he didn't stop the heavy water leaking from the heater the first time when he came for 10 minutes, I got no choice but to use them without checking some other places. The total is £727 for a water heater underneath the sink, is it logical? Ridiculous.”

Posted 1 year ago

“I have had a really horrible experience - so disappointing as it started well. The engineer was great - then it turned very sour. My oven repair has been a very expensive mistake. My take away from this - always read reviews before getting involved and please AVOID Go Assist / Big Warranties. One star is too generous.”

Posted 1 year ago

“I bought a repair service for my washing machine, noisy drum issue. The engineer visited for 5 min. For 2 days there was no news, so I called them. I was told they can't fix my appliance but there will be no refund. Absolutely unacceptable! no where on the site, FAQs or T&Cs mentions that there is no refund. It is implied no fix, no cost, and no call-out charges.”

Posted 1 year ago

“Don't touch them with someone else's bargepole. I stupidly paid out for an emergency plumbing repair without checking reviews. The engineer came, sat outside my house for 10 minutes, may or may not have rung the bell once, but certainly didn't in the five minutes I was waiting by the front door wondering if the completely unmarked van outside was the plumber. Left no voicemail, never returned to the door, had no further contact from anyone. I'm now left with a hole in my bank account & i've still got a leak in the pipe. Luckily we haven't had to turn the water off, but they didn't know that on friday. Care not that we may have had no water for 72 hours. Apparently the plumber did all he should have & I'm not entitled to a refund. Good way to earn a living, sitting in a van for 10 minutes. The review link I was sent when I booked doesn't actually lead to a valid web address, which tells you a lot about them as a company. I'll be launching a claim through my bank in a bid to get my money back.”

Posted 1 year ago

“I first contacted Go Assist on Wednesday 6 April regarding my oven extractor fan which was not functioning. I had discussed the options of the services offered by Go Assist with Catherine. As I selected the package which included Insurance cover, Catherine advised me that my payment would include all aspects of the service: including labour, the repair, and replacement of any parts for the extractor fan. I was also advised that there would be no further payment to be made by myself. I was also informed by Catherine that, based on my coverage option, if required, I would be offered a replacement of a 'like for like' equipment where required. I was offered further discounts and a subscription to their Home Cover. On this basis, after comparing service offered by other companies, I proceeded with procuring the service of Go-Assist as it all seemed a good offer. The technician visited on 8 April (for 5 minutes of diagnostics) and advised that he could not complete the repair as he did not have the required parts. He advised he will need to submit a report to his office for the parts to be ordered. I was, however, very confused GoAssist informed me that I was required to make further payments for replacement parts for the repair. My understanding was that I had no further payments, based on my initial conversation and agreement with Catherine. Subsequently, after speaking to another advisor at Go Assist, and reviewing the information I received in an email regarding costs and payments required, I have now come to understand that I was misled, and the information provided to me by Catherine at the point of purchase on 6 April was very inaccurate. In addition reviewing the Big Warranties’ (the part of the business that handles the Warranties and Insurance) terms and conditions, clause 13 under Section 6 'What is not Insured' states that the policy does not cover 'Any pre-existing fault prior to You taking out this insurance.' My call to GoAssist/Big Warranties on 6 April clearly stated that the extractor fan required a repair as it was not working so clearly had a fault. My purchase (and full upfront payment) of the service and insurance warranty was on the advice of the sales representative that the policy would cover the labour, repair, and replacement parts of my extractor fan. Why was I then sold insurance for an appliance that I reported as needing repair, especially if it does not align with the policy's conditions? Based on the details outlined above, I believe I was mis-sold a repair service and insurance policy from Go Assist/Big Warranties and consider this to be a concerning breach of regulations and consumer trust. I have made a request for the recording of the several conversations I had with Catherine on 6 April to be reviewed in line with the escalation route. I have also requested a copy of the recording and transcript to be provided to me. I would recommend that others request this if in doubt. As one reviewer on another review site has rightfully mentioned in relation to GoAssist: 'The Misrepresentation Act 1967 is an Act which governs English contract law in the United Kingdom in situations where misrepresentation is involved, prior to parties entering into a contractual agreement. A misrepresentation can be considered to be a false statement of fact which prompts an individual to enter into a contract on the basis of that false statement. Misrepresentation can be established with three different types of statement. These are fraudulent, negligent and innocent misrepresentations and are often considered tiered in terms of severity by the courts.' This still has not been resolved. I have also been informed by GoAssist that I am not eligible for a refund, but have made a request for the call logs to be reviewed in their entirety (as the response initially received reflected only a partial review of the conversation).”

Posted 1 year ago

“A very shifty company that charged me to "repair" my cooker extractor a year ago. An untrained individual attended to tick the attendance box and then left stating he couldn't fix it, over £100 later I thought that would be the end of it. A year later I have been charged a fee from this company, investigations still pending. AVOID at all costs!”

Posted 1 year ago

“I was ripped off, expensive part to fix my washing machine which proved faulty within the same day, came back days later deemed it not worthy of repairing. No refund because part was fitted, my question was why fit it if it's not worthy of a repair. Be very aware!! They don't care once they have your money”

Posted 1 year ago

“Paid up front for a fixed price boiler repair 2 weeks ago my boiler still isn’t fixed via this company. Passed from pillar to post ended up with a local engineer and he fixed it within 48 hrs. I’ve taken this up with my back for a. Refund on my card and also complained to gas safe and trading standards. Awful company DO NOT USE”

Posted 1 year ago

“I had a terrible experience with this company. They sent an engineer but they did not send any paperwork. When the engineer came, he told me I would need a new part and that they would contact me. They did after 3 weeks and asked for a further £100. Again no receipt. After week 7 I checked with the company they said they had no record of my name or the order. AVOID THIS COMPANY - not to be trusted.”

Posted 1 year ago

“How on earth you can call yourselves professional when the service you provided today was absolutely non existent? Money paid upfront for absolutely nothing. The oven repair guy turns up, takes a quick look and in his own words, "too difficult to fix"....then disappears. Sent a complaint via email demanding our hard earned money back. If the firm has any redeeming qualities, they will reimburse us promptly. So angry!”

Posted 1 year ago

“SHOCKING DO NOT USE This company does not supplied the service they advertise. Saying will have someone out in 4 hours and heating fixed is a lie I rang as someone else has totally destroyed my boiler told then the story and they replied yes we can help someone came out from the company stated he wasn’t fixing it then just to take photos would be back tomorrow with his boss to sort. The following day nothing when contacted they refused to to fix boiler as it was in bits and that they had done there job looking at it. I was charged to have 10 photos taken of boiler and conned into taking a warranty out that stands for nothing. Do not use”

Posted 1 year ago

“Shocking service Engineers have no idea what they are doing and order wrong parts - parts are ridiculously expensive so think they make it up - Would never use again or recommend to anyone I have been waiting 8 weeks for someone to repair my cooker. They don’t answer the phone either and pass you backwards and forwards to different departments and don’t have a clue what they are doing”

Posted 1 year ago

“Paid up front. Nobody turned up. Nobody called or texted. They took the money efficiently though.”

Posted 1 year ago

“Rubbish customer service, would not recommend this company to anyone. Ripped us off and didn't even do anything to fix our cooker and wouldn't give us our money back.”

Posted 1 year ago

“My trust in companies is at an old time low Our heating broke and my hubby went on line to try get someone to come out We paid 119 plus subscription fee we had no phone calls as promised nobody phoned us before they arrived I then had an engineer come out that fixed what he said was the problem and charged us another £27 the following day we woke up to no heating once again when I contacted the company we were told that they were awaiting another parts for the £195 needed to be paid upfront in order to carry out the next lot of work when I refuse to pay I was told that I was rude and that they would not be able to fix my heating unless I pay that amount of money after lots of telephone conversations they agreed that I would phone up in the morning to find out if an engineer would come out when I called the next morning as they didn’t call me I was told that the engineer was unavailable and that had I just simply paid the money upfront none of this would go on blackmail by company I’m now seeking advice to try and get my money back”

Posted 2 years ago

“should be closed down charged for work not done, unhelpful staff, never use again”

Posted 2 years ago

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Go Assist Ltd is rated 4.0 based on 1,308 reviews