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Glotech Repairs Reviews

4.2 Rating 4,590 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service would recommend them again very professional”

Posted 7 months ago

“Our Liebherr integrated freezer packed up. We arranged for a Glotech engineer to visit which he did on time. He diagnosed the problem as a faulty compressor and advised that as this was a special order, the company would be in touch with a quote. After a week or so, we received an email with a quote to repair the freezer for over £1,800. We emailed back saying that they must be having a laugh as this quote was more expensive than an identical new freezer. To top it all, we got in touch with Liebherr directly and a very helpful young lady outlined the steps needed to try to reset the freezer. We have followed the steps and to our delight the freezer started working again. One can only have contempt for companies like Glotech - contract with them at your peril.”

Posted 7 months ago

“It was just one big mess. They told me they had availability for a Friday then they cancelled and booked for a day when I wasn’t available. When I informed them I wasn’t available they outsourced the job but the date they offered wasn’t available available either. I was given wrong phone numbers and calls were either disconnected or weren’t put through. Head office said job was booked, outsourced company said it was not. Head office said they weren’t responsible and I had to chase the outsourced company. It was just chaos so I won’t be using Glotech agin. No thanks.”

Posted 7 months ago

“First class service from Paul(?) Professional and knowledgeable he quickly diagnosed the problem. Excellent and would definitely use again.”

Posted 7 months ago

“Engineer phoned to give 30 minutes notice of arrival. Fixed washing machine efficiently and quickly. Excellent service .”

Posted 7 months ago

“The mechanic arrived within the time slot given, he was polite and treated my home with respect. The problem was quickly identified and fixed.”

Posted 7 months ago

“Engineer called within the quoted times and the repair was quickly completed.”

Posted 7 months ago

“Awful - £85 to be told the washing machine can't be fixed. I should give up my day job as the engineer was on site for less than 5 mins”

Posted 7 months ago

“My ‘antique’ (1992…) De Dietrich oven thermostat stopped working - oven was overheating. Glotech managed to locate a new thermostat!! And the lovely, helpful engineer (born the same year as the oven!) performed the initial diagnosis & then quickly removed the old faulty thermostat & put in the new one. Oven is now not overheating & I don’t have to spend on a new oven!! Thank you”

Posted 7 months ago

“Never deal with this people they are just a load of +++++. I would only give them 0.5 out of 5. Bad service all the time since the last 2 more weeks. The customers services are worse I have ever dealt with. Bad customer service often involves delayed or non-responsive interactions, leaving customers feeling ignored or undervalued. When customer concerns are not effectively addressed or resolved, it causes disloyalty(waiting for a Manager to contact last week regarding an appoitment which was cancelled with no reason given.”

Posted 7 months ago

“Very good service phone call before arrival and speedy repair.”

Posted 7 months ago

“Alex was very helpful and explained what he was doing.”

Posted 7 months ago

“Came when expected. Fixed our washing machine. Can't complain”

Posted 7 months ago

“Problem was identified very quickly and the replacement part installed a few days later. Engineer was friendly and professional.”

Posted 7 months ago

“Very satisfied. Efficient and helpful.”

Posted 7 months ago

“Alex arrived at the agreed time, quickly diagnosed the fault and ordered the parts. As soon as parts were available an appointment was made to fit them. Again arrived on time and fitted parts. Very happy with the service received.”

Posted 7 months ago

“Very helpful service. Useful advice. ALEX WAS VERY POLITE AND EFFICIENT.”

Posted 7 months ago

“Beware the instant payment of labour charge with this Company made an appointment with them for a engineer to diagnose and hopefully repair our fridge freezer , He arrived opened the fridge and freezer doors pressed his finger against the back of the fridge told me the insulation was breaking down and the fridge was not repairable which took no more than a couple of minutes so no labour was actually involved for the extortionate amount of £99.54p surely this should have just been changed to a lesser call out charge ,Phoned the Company to express this but again as usual its all about taking and keeping the money very disappointing.”

Posted 7 months ago

“Excellent service, the engineer was very professional. Would recommend this service to my friends.”

Posted 7 months ago

“I booked a repair for AM. on the 30th August and this was confirmed by email. Later that day I received a call advising that the engineer could not attend in the morning but would arrive between 13.00-15.00hrs, which was not ideal but I agreed to this. The following day I called to ask when the engineer was likely to arrive and I was put on hold and then the call was cut off. I rang back another 2 times and exactly the same thing occurred. Eventually, I was told that the engineer would not able to attend today and that the earliest I could now have a call out would next Monday and I was then cut off again When I rang back for a fourth time I was told that your system automatically cuts calls off if they are on hold for a long time which is absolutely appalling that they treat customers in such a way. After such a terrible level of service that I had received I felt that I would not be able to trust Glotech and cancelled the call out. Overall this was a complete waste of my time and with this awful level of service, these people should be avoided.”

Posted 7 months ago

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Glotech Repairs is rated 4.2 based on 4,590 reviews