Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Glotech Repairs Reviews

4.2 Rating 4,589 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,589 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prompt service, would use again”

Posted 11 months ago

“The engineers came promptly, were polite and dealt with the problem with my washing machine quickly and efficiently.”

Posted 11 months ago

“Some errors unresolved after 2nd visit but the company did ensure this was resolved on the same day.”

Posted 11 months ago

“The engineer was very knowledgeable, pleasant and helpful. The only difficulty I encountered was that the appointment was changed twice however result was worth it.”

Posted 11 months ago

“Had a blockage in my washing machine. The engineer was very efficient. Next time I can fit it myself as he should me how to fix the blockage.”

Posted 1 year ago

“Good service but thought the part was expensive”

Posted 1 year ago

“Javed was extremely helpful & polite . All fixed. Very happy.”

Posted 1 year ago

“My only gripe is that the first receptionist I spoke to, to arrange a meeting, was rather off-hand. I then received an email to say the meeting I had purposefully arranged for the afternoon as we were out in the morning, had been re-timed (without discussion). I phoned to say we are not here, as I had made clear and cancelled. The engineer then turned up at 8.30 the next morning, fortunately completing his work before we had to leave the house. What a shambles, especially as he had come from Walsall. The engineer himself was courteous and efficient but he spare part is unavailable, sadly”

Posted 1 year ago

“Engineer helpful with advice - defrosted freezer, and fridge now working!”

Posted 1 year ago

“Very kind and helpful .”

Posted 1 year ago

“I really like your service and have used you in the past, in general the service is excellent. However some constructive feedback that would get the rating to 5 stars: 1. The online booking system has on each occasion allowed me to book a date and time which is great, but without exception you have then contacted me to confirm the visit for the day after the one implied online. This feels like a policy to encourage bookings with a faster service than you actually can deliver. 2. On this occasion my dishwasher reset itself on the sunday ahead of the engineer visit on the monday, and therefore no repair was required. Whilst I understand that your business model is a flat call out rate, as a returning customer a small gesture on the rate would have been appreciated but wasn't offered. Other than these two points, all excellent!”

Posted 1 year ago

Good afternoon. Thank you for taking the time to raise this review and give your feedback. We do appreciate and value when a customer reaches out with positive feedback that we can listen too and this will be passed back to the team. in the mean time obviously the labour cost is carried over for 6 months if this intermittent fault returns and you do require us to reattend there would not be a charge. Thank you

Posted 1 year ago

“We could get an appointment very quickly and the engineer gave his advice on what the issue was and roughly what the costs were. This was followed up with a telephone call confirming the costs and if offered an appointment to carry out the repair.”

Posted 1 year ago

Thank you for taking the time to raise this review and the feedback we really do value this.

Posted 1 year ago

“Quick efficient response”

Posted 1 year ago

Thank yo for the feedback we do value these reviews.

Posted 1 year ago

“No complaints about the repairs service but the communication with your sales department was shocking. Our fridge freezer couldn’t be repaired so your chap said he’d contact the sales dept. A young lady did contact me and I asked her to give me a call back the following morning which didn’t happen. Since then I have contacted you twice and you said on both occasions I would be sent options regarding purchasing a new fridge freezer which again has never happened. I will now be taking my custom elsewhere.”

Posted 1 year ago

Thank you for the review, we really do appreciate and listen to the feedback and I will pass this to the team - thank you. This is not at all the speedy service we wish to offer an apologise for the inconvenience. Thank you

Posted 1 year ago

“Good service but unfortunately the item wasn't repairable.”

Posted 1 year ago

Thank you for the review - it is very disappointing when an appliance is beyond the help of our great team of engineers- we wish you well with your replacement appliance.

Posted 1 year ago

“Alex took time to investigate the problem and explained what our options are. Very polite. Very good service”

Posted 1 year ago

Thank you for the review - the feedback is really appreciated by the the team and we do appreciate this

Posted 1 year ago

“Pleasant repairers and not having to wait ages on the phone!”

Posted 1 year ago

Good afternoon and thank you for taking the time to raise this review at Glotech we have worked hard to get a great team around the whole business and your feedback is really appreciated for them - thank you

Posted 1 year ago

“Easy to book, Jerry and Alex explained everything. Very happy”

Posted 1 year ago

Thank you for taking the time to raise this review and give your feedback, we are lucky to have so many engineers that really do their very best to provide all the information the customer may need.

Posted 1 year ago

“Arrived on time professional and explained everything. Very good telephone staff.”

Posted 1 year ago

Thank you for the feedback and the review we really appreciate it.

Posted 1 year ago

“The job was done quickly and efficiently. Hope the new heat pump in our dishwasher lasts as long as the first one”

Posted 1 year ago

Thank you for the feedback and taking the time to raise the review.

Posted 1 year ago

«
1
...
2
3
4
5
6
»

Glotech Repairs is rated 4.2 based on 4,589 reviews