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Glotech Repairs Reviews

4.2 Rating 4,589 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,589 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to fix problem”

Posted 2 years ago

“Still waiting for the job to be done”

Posted 2 years ago

“The repair man came he looked at the freezer and said it cannot be fixed and I should be getting some of my money back how hutch I will be getting back many thanks”

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“I booked a cooker repair but needed to cancel it. So I texted the person they had allocated to the job, he told me that if I didn’t inform the company he would be charged for it, which I thought was a bit strange as it’s supposed to be a family run business? There was no way of doing that online, so I e-mailed the company. A day later they replied to say they had no record of the booking, even though they had emailed me with the details? So rather concerned that I might end up paying £85 minimum, I emailed again. This time they accepted the cancellation. Now I, getting emails to ask me how the job went and what I thought of the workman. All abit worrying, as there booking system dose not seem to be very joined up, and so it gave me concern that something wasn’t right...”

Posted 2 years ago

“Not happy with the service received. Lured in with the offer of 1 labour charge and only parts to pay for when returning to repair the item. I was told by the engineer that it needed a magnetron but when I received the quote for repairs it also included a Diode & Capacitor. I understand that in some cases additional parts are required to effect a reliable repair but this should have been explained by the engineer. The price of the parts you are charging is DOUBLE the retail price of the parts direct from Miele. I enquired if you would fit the parts if supplied by me but you aren't able to do this. I work in the automotive repair sector so understand this market well & this process of luring the customer in to then hike up the repair parts is something I would have expected from a Kwik-Fit style operation that relies on vulnerable customers to jack up the repair costs, not a family-run business.... I'm only giving 2 stars as the engineer & the assistant I spoke to after the visit were helpful or it would have been 1.”

Posted 2 years ago

“Originally took the plan out because my drier function of the washer drier didn't work. Have had 5 or 6 appointments so far although that included changing the seal as the washing machine started leaking. Originally I was told need to use a fluff clean setting however that didn't resolve the issue. Finally they decided to provide new part. Engineer has been friendly every time. My main gripe is not the engineers as they do send people out and aim to fix the issue but the wait times to get through to speak to someone and the damn hold music that repeats the same glotech advertisement again, again, again and again. They really need to do something about that as this is more annoying than the drier not working.”

Posted 2 years ago

“My oven saga began towards end November and was not solved until last Friday 7th January. The repair engineer who completed the repair was very good, thankyou for his time, he deserves 5 stars, but the delays between the 3 appointments were not acceptable, particularly at this time of year.”

Posted 2 years ago

“Requested visit for a vibrating washing machine. Assumed it may be bearings. Paid the £75 labour charge. After a 5 minute look he advised the chassis was corroded & uneconomic to repair. There was no offer of a partial refund for the minimal time looking, only a discount on installation charges if I bought a new one from them.”

Posted 2 years ago

“Hi can someone call me on 07527243072 you have sent the wrong part”

Posted 2 years ago

Good morning, I can confirm that our customer services team have now been in touch regarding your order. Kind regards,

Posted 2 years ago

“Engineer was punctual, friendly, and worked safely and very tidily. But after he checked the obvious things he was rather stumped and questioned the house wiring, which I demonstrated was good. Then he quoted for a replacement part which i later found online for half the price. Ultimately he left me with my oven still not working, but did promise to come back free of charge if I made the cable longer for him. Could have tried a little harder in my opinion. Fixed it myself in the end.”

Posted 2 years ago

“Not great for a local business. We not very accommodating to your situation and are more expensive than most.”

Posted 2 years ago

“After scheduling with Glotech to have a technician come to the property on a Monday, the technician calls back to let me know he cant make it and not even attend the property for over a week later. Basically too busy and that I should call another service?”

Posted 2 years ago

“It was an expensive call out. The engineer arrived promptly and was very courteous. He quickly assured me that the fault was not with my Miele oven but with the electrical supply. The oven was put back in place and I was advised to call an electrician. For what it was, I found this to be an overpriced service that did not help me much. This was made all the more annoying as I had to wait for a few days, without a working oven, before the visit could be made. I will nt be using Glotech again, neither will I recommend them.”

Posted 2 years ago

“You said you could fix anything but the engineer came round tried to fix it but in the end said no but it still cost me £85”

Posted 2 years ago

“The initial service from booking to attending was very good and the engineer who cam out to us was very knowledgeable. The small part that was needed to fix my washing machine was ordered, but then i found out that it was 3 times the price of the original manufactures replacement part. I am waiting for a refund and will order the part myself.”

Posted 2 years ago

“I booked this company to repair my washing machine. They charged me £70 plus for a callout charge. The person came around, stayed for a few minutes went away and 15 minutes later the machine stopped with the same problem that this company was called out to repair. As pensioners on as state pension this is not funny. They just care about the money and not the job or the people they deal with. Discusting.”

Posted 2 years ago

“While the engineers were friendly and efficient, I was disappointed at having to wait more than a week between the first visit, to diagnose the problem, and the second to actually replace the heater (it should have been pretty obvious that the heater needed replacing from my initial request, and I'd already supplied the make and model). Also that the engineer's visit is just speficied by date, not time of day, or even morning or afternoon, so that I have to plan on being at home the whole day.”

Posted 2 years ago

“The work was done fine by a friendly engineer, though the first visit was delayed by a day from the initial appointment. However... the promise of a one-off labour charge is offset by excessive price increases on parts. I was told "oh no, you won't be able to search for the part online from the invoice, we use different part-numbers", but that (a) wasn't true and (b) is a clear attempt at preventing us from discovering the uplift they charge.”

Posted 2 years ago

“I got a call the morning of my repair saying the engineer had quit with no notice. I understand you can't prevent that, but whomever called made no suggestions as to how I could get a repair other than going to another company. Which seemed bad for your company and my problem. It seems like you could have asked engineers from other areas to slowly cover the repairs in West London over the next week or two, rather than leaving your customers stranded in the same way that your engineer left you stranded. .”

Posted 2 years ago

“Easy to book, turned up on time and the guy was friendly and polite. Had booked glotech for an issue with my bell fridge freezer, the engineer came out and after a few minutes conversation told my wife he thought the compressor was gone and we needed a new fridge freezer. He then charged £90 for a few minutes of conversation! Didn’t examine the fridge or make any attempts to do any work, didn’t pull the fridge out to test the compressor or his theory and even the engineer said we should call up for some money back. Rang the next day which was a Saturday to be told I would need to speak with a manager who wasn’t in on weekends but the caller handler took all may details and emailed the manager and stated I would get a call back on Monday, not had a call all week. Under the circumstances I think the service has been poor, once they have your money they are clearly not interested. The engineer was a nice guy and his advice may be spot on but £90 for a few minutes conversation seems obscene! When booking I was told I would receive a phone call prior to my appointment but I never did, I can’t help but think if the engineer had called prior to arrival I would of had the same result without the need for a visit that would cost £90. Then to add insult to injury glotech send emails telling me they hope my fridge freezer is working well again and would I like to review their service when no attempt to fix the issue was even made!”

Posted 2 years ago

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Glotech Repairs is rated 4.2 based on 4,589 reviews