Globelink International Travel Insurance Reviews

Name: Globelink International Travel Insurance
Address: Alpi House, Suite 2, East Wing, Alpi House, Suite 2, East Wing, Basildon, Essex
Rating: 4.56

4.6 Rating 1,738 Reviews

94 %

of reviewers recommend Globelink International Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 1,738 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Globelink International Travel Insurance:

Travel insurance for travellers & holidaymakers living in the UK & EU countries. We are a part of the Know before you go campaign, initiated by the FCO, participating in different events and trying to make travellers' lives safer, warning them about troubles and giving travelling advice.

Visit Website

Phone:

01353 699082

Email:

info@globelink.co.uk

Location:

Alpi House, Suite 2, East Wing,
Alpi House, Suite 2, East Wing
Basildon, Essex
SS14 3HJ

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Globelink International Travel Insurance 5 star review on 10th June 2023

Jamie

Globelink International Travel Insurance 5 star review on 23rd June 2022

Gordon Ashurst & Christine Ashurst

Globelink International Travel Insurance 5 star review on 6th June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 2nd June 2022

Jacqui Hollingsworth

Globelink International Travel Insurance 5 star review on 17th February 2022

Carolandrichardinspain.

Globelink International Travel Insurance 5 star review on 7th May 2021

Gordon & Christine Ashurst

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No confirmation of being insured . No documentation on line. Oh sorry confirmation that our money was taken out! Nice.”

Helpful Report

Posted 7 years ago

Dear Mr. Moreno, Your travel insurance documents are available after you make a purchase via the website and they are immediately sent to the email address you used. In case you haven’t received them, please call our office and we’ll gladly re-send them to you.

Posted 7 years ago

“I asked a question to confirm weather snorkling was covered in the policy rather than going through all the small print. She laughed out allowed, not what I expected or customer serviced I expected.”

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Posted 7 years ago

I am sorry your enquiry was not handled to your satisfaction, I hope that you were supplied with the details of the large list of Adventurer activities that are covered as standard on all Globelink policies and guided to the section in the Policy Wording that provides you with a full and detailed list of what is covered which does include Snorkelling.

Posted 7 years ago

“A friend had recommended Globelink for ex-pat insurance so I checked the website and it seemed to meet our needs for cover. However I had a query about the extra 'valuables' cover and when I rang to enquire about it my call was answered by a woman who showed a complete lack of interest in helping me with my query. I came away with the impression that I was just being a 'nuisance', to the extent that I decided to look for alternative policies. As it was I decided eventually to take out a policy with you as I could find no easier alternative.”

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Posted 7 years ago

Dear Mrs. Langlois, We are sorry you feel we did not help satisfactorily to your query, but we do hope you enjoy many trips covered by your Globelink Annual Travel Insurance policy for the next 12 months.

Posted 7 years ago

“Tried to telephone and had a message service stating office closed for Bank holiday which was Monday 2nd May BUT I was 'phoning on 8th May. Not impressed”

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Posted 7 years ago

Dear Mrs Stephenson, We are sorry that we had not changed the weekend answer phone message from the previous bank holiday hours, this was immediately rectified and we apologise for the error.

Posted 7 years ago

“The real test of travel insurance is what happens when you make a claim. On past experience, Globelnk, like all other companies, I suspect, do everything they can to avoid paying out. And marks lost for asking for a review before the policy even starts. (You did ask...)”

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Posted 8 years ago

Dear Mrs. Lynas, As you have been a Globelink customer continually for the past 5 years you would be able to offer a comprehensive review of our product and service, I cannot trace any details of you making a claim again any of your Travel Insurance policies with us but I do hope that if you do our Claims Team do not live up to your expectations !! We wish many more safe trips in the future.

Posted 8 years ago

“Could not renew my policy online much to my disappointment. There was an error occurring where I would select the 18-50 age bracket at step 1, then at step 4 I would enter my DOB being 1986, the error being these don't match - what garbage. Hence I sent in a help request from your website - no contact for 3 days until I finally managed to ring through myself. The first number provided on the website is garbage and the answering machine dialogue sounds like they lady is not that interested in your service. FYI the hours provided aren't extensive. I rang the second phone number which was recommended in the voice mail. This worked. I managed to renew my policy, however the lady on the phone couldn't get rid of me fast enough, and in the process the policy I wanted was not actually the one I received.”

Helpful Report

Posted 8 years ago

Dear Mr. Walsgott, We sorry to hear you were not happy with the insurance renewal process, the office is not currently open at weekends however, the website is available 24 hours and is usually able to provide a travel insurance policy immediately and claims contact details if needed. I can see from our records only one email from yourself received on a Monday at 19.46 asking for a call on your mobile number, this was made to you on Tuesday morning, your policy was purchased from your subsequent return call to the office and was issued based upon the same details and trip duration as your current Annual Multi trip policy as summarised on your earlier renewal letter. Upon receipt of the Travel Insurance documentation we do ask every client to check the details are correct and make sure you are happy with your purchase, when you notified us via email you wanted a change in your new travel insurance policy, this implemented immediately and was cancelled and re-issued with your new travel plans with 2 hours of receipt of the initial email request.

Posted 8 years ago

Globelink International Travel Insurance is rated 4.6 based on 1,738 reviews