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Glasses Direct Reviews

2.0 Rating 122 Reviews

24 %

of reviewers recommend Glasses Direct

Company Reviews

2.0

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Glasses Direct Reviews

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a buy 1 get 1 pair glasses online. When i first went online it stated vari-focals as a choice free with any glasses £49pound upwards , went through the ordering process filled in the prescription part went put order through £77 pound great. 5 days later glasses received prescription glasses only not so good. Got in touch with one of there team told her i'd chosen the varifocal promotion and she stated oh yes i can see the promotion voucher had been chosen but opticians had not been applied , please send back and will be corrected at no extra cost. Mmmm get a e-mail that to send out the new order i would have to pay an extra charge of £49 . Phone them and talk of being contradictory she informs me that the code had been applied but of the amount £176 . Pointed out the price at ordering was £77 which she confirmed , but the price was now the higher price because change of order. Nuts to you refund me please .”

Posted 2 months ago

“Are they going bust? I have had many pairs of glasses from them but something has gone wrong there, after weeks they are asking to see my original prescription. BEWARE”

Posted 2 months ago

“I have sent my prescription glasses back twice and just received a reply saying the frames I ordered are out of stock yet I can go on the website and order them. I think they are just not willing to correct them and looking for a way out. Very disappointed 😢”

Posted 4 months ago

“Ordered glasses in the hope they would be delivered by 10 days as advertised. 2 weeks on and still no progress.”

Posted 4 months ago

“Ordered the items on their Black Friday special. Mucked about being asked to send in confirmations of prescription, of PD and otherwise for a few days it takes for them to then respond, then about 3-4 days later, I get an email from the same in begrudging, telling me the frame was out of stock and to pick another one. I got the impression from the onset with their first email in that I had already submitted the prescription with the order, they didn't like giving the Black Friday discount, so why offer it in the first place (begrudging witch central). Intentionally slow and obstructive at refunding as well.”

Posted 4 months ago

“Had my glasses for three months. Arm broke . Try to fix them. How they are made is very poor.”

Posted 4 months ago

“I must admit I sent back the third pair of designer glasses today. Yeah they do replace them But the actual frames themselves Seem very poorly manufactured tbh And they were all around the £100 Mark For the frames only. Almost like Chinese copies.”

Posted 7 months ago

“Deleted my 5 star review from 2017 as the company have been completely incompetent. Such a shame as I've been purchasing glasses from here throughout the years. I ordered my glasses on Friday evening, 30th June 2023 and had an email requesting they require a new prescription. No problem GD. I made an appointment on Monday morning, 3rd July 2023. My prescription had changed so I rang GD at around 10am. They requested I email a picture of the prescription. This was sent and confirmed for the glasses by 10:14am. Glasses arrived on 8th July with the old prescription even after being told that everything was sorted. Rang them, they've told me I would need to send them back for inspection, annoying but makes sense as I can't be compensated without proof. Glasses were returned and arrived with GD on 12th July (returned glasses on 8th but due to weekend, post office weren't open Sunday to start delivery process). I was emailed on the 15th July stating that they got the correct prescription for my order. My new prescription that was sent and confirmed by GD were -1.75 in both lenses, the lenses that arrived were -0.50 (stated on the letter the glasses came with). Being told I was wrong having this information was obviously very frustrating. I asked them what prescription they had, they emailed the date of the prescription, so I asked again so we can confirm whether they have -0.50 or the correct and confirmed -1.75 and they responded that a dispensing optician will review the lenses... again. I was then asked on the 15th July for a copy of my prescription. This was sent and confirmed by GD on 3rd July. Please bear in mind I'm not speaking to the same person throughout this, it's a different person picking up the email and confusing things further. I've spoken to about 7 different employees. A copy and paste reply was then sent to me saying exactly what they said a day before. An email today reading (also a copy and paste reply) saying they have received my glasses and they are waiting to be processed ... this could take 2 weeks. Meaning at the latest my glasses will arrive on 30th July. A month since ordering the glasses completely missing them for my holiday and of course a month wearing old glasses with the wrong prescription. I've come to Trust Pilot because this is just terrible. I didn't want to delete my 5 star review and write this but the responses from GD never gave clarity on the situation. Only an apology for what was Glasses Direct's error in the first place. Again, new prescription confirmed via email before the glasses were sent out. No refund/partial refund, no real care, no compensation, just various employees copy and pasting replies given to them by the company. Do not order from here, just go to Specsavers, Asda, Vision Express so you can communicate with someone in person. I will never be ordering/recommending Glasses Direct ever again despite singing their praises to anyone needing glasses since 2017.”

Posted 8 months ago

“Excellent service,no hassle from high Street assistants trying to sell most expensive glasses.thes are the best glasses I have bought.”

Posted 9 months ago

“Ordered prescription sunglasses quick dispatch no problems. Received a discount code and ordered another pair. Refused to sell as needed to see my prescription which is acceptable but didn’t need to see it the week before for a full price pair. Countless emails asking why not responded too.”

Posted 10 months ago

“Don't waste your time with this useless company. Since my order on February 19, I still have not received the correct surrounds. Stay away if you respect your time”

Posted 1 year ago

“I ordered on 19th Dec and specifically added notes and email them regarding a particular prescription requirement. Glasses arrived around 30th Dec and they were thick as jam jars (I had ordered high index) and the prescription details had been ignored making one lens much thicker than the other. I sent them back 6th Jan and the amended glasses only just arrived today 1 month and three days later. I previously contacted them to get a refund and they offered £30 ish on an £85 order. Apparently, because I bought two pairs and they decided these glasses were the free ones.”

Posted 1 year ago

“3 weeks after ordering and paying for my new glasses I received an automated email saying the frames were out of stock! 3 weeks to tell me they had no stock! Never using them again, complete shower of sh*t!”

Posted 1 year ago

“Ordered glasses on black friday, still didn’t receive it at the end of December. So I contacted them to be told what i choose was out of stock…. Why do you oversell something you don t have. This was the first and last time i used this company. What a waste of time”

Posted 1 year ago

“Absolute joke. I ordered my glasses on the 23rd of November, to be told today 20th of December that they are out of stock. I have called multiple times and not once was this information passed on to me. Bearing in mind both calls were to complain about how slow this whole process has been. The first time i found out they had forgotten to process the order which i had to call them to remind them about it. The second was to enquire about why all pairs ordered haven't been processed to which i received a response saying they're out of stock. What a disaster of a company. There solution is find a new pair that was the same price. 1 I don't know what price range I can look for, will i be refunded if its cheaper. 2 who tf do i contact? it was a no reply email. PS. their lines are down so I cant call them”

Posted 1 year ago

“Please buy your glasses from reputable high street store who can cut lenses which do not fall out of frame and leave a visible gap when popped back in. Glasses direct are the perfect waste of time. Having sent me out two glasses with this identical issue, they are now trying to corner me into buying another frame below £69 with very specific measurements instead of admitting fault and rectifying situation. Hours have been wasted with this company. Steer clear as there is no sense in buying online, the cost despite promos and discount codes doesn’t really come up far less than high street.”

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Posted 1 year ago

“No problem at all in ordering or delivery, but very poor quality lenses, showing marks after just 24hrs, only been on my face or in their case. Probably should pay more and buy better quality”

Posted 1 year ago

“Still waiting after 3 weeks.....no response to emails, quick enough to take the money....”

Posted 1 year ago

“I orderded glasses and received them very quickly, which was great, thanks! However I had to return a pair and after a week after hearing nothing I called for an update. I was told that the glasses would be sent out and an e-mail would be sent to me. Umfortunately this never happened. I called again today 19/07/22 to be told I was sent two e-mails awaiting my response which again was not true. I don't think I will ever get this replacement pair. Please be aware....”

Posted 1 year ago

“Customer service is terrible, no reply to emails, waiting 40 plus minutes on hold and then when answered felt like I was being fobbed off, promised to send email but never did. Never again”

Posted 1 year ago

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Glasses Direct is rated 2.0 based on 122 reviews