Glasses Direct Reviews

2.30 Rating 87 Reviews
32% of reviewers recommend Glasses Direct
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08456 882020


Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 52%
accurate and undamaged orders
Greater than 92%
Customer Service
communication channels
Telephone, Email
queries resolved in
Over a week
"Ordered two pairs of exactly same glasses, one to leave in the office and one to have in my bag. the order process could not have been simpler. The quality and price of these glasses are fantastic. I shall never ever buy glasses in high street store again...."
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Posted 1 month ago
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"Never had any issue with glasses direct. great products and services."
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Posted 2 months ago
"This is such a great company to buy from. Simple and easy web site. Lots of great products that are much cheaper than the high street. They even have qualified opticians that you can talk to. ive had quite a few pairs from them more recently varifocals and even they were 1st class. My advice. Get your eyes tested on the high street and buy from these guys online. You wont regret it. Had a few issues a getting through to their customer services team last time i ordered - but this time all went smoothly. I think they are just so busy as they are so good. Thank you glassesdirect !"
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Posted 2 months ago
"I have bought over 6 pairs of glasses with Glasses Direct, for me my husband and parents. The latest a pair of London Retro - Bakerloo with great vintage styling. Service was excellent and very easy and simple. Can’t recommend them highly enough."
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Posted 2 months ago
"i was extremely reluctant to order from glasses direct after seeing all of the poor reviews on here HOWEVER i got an email saying they was in the lab a day after ordering, an email saying they’d been sent out the day after that and then they actually arrived on day 3! i’m over the moon with my glasses (everly- shiny silver). i don’t believe i’ve ever left a review for anything before but i’m so impressed i had to!"
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Posted 3 months ago
"I have just received my two pairs of glasses that I paid £28 for; one for reading; just a standard lens and one for computer work with anti-reflection. I am absolutely delighted with them; they are really nice glasses and I ordered them last Sunday and received them today, Friday. Outstanding service and an affordable price, considering the day before I had paid £189 (although verifocals) elsewhere."
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Posted 6 months ago
"Decent price good quality, got my last 4 pairs from here."
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Posted 7 months ago
"I have ordered at least 8 pairs of glasses recently, as I have a puppy that keeps eating them. My last order in December I wrote the prescription wrong on the form a - instead of a +. I was able to return them and received new pairs at no extra cost for an error that was my fault. That is excellent service and as always happy with the glasses"
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Posted 8 months ago
"Excellent. I had a complicated prescription and varifocals and bifocals. They were accommodating, gave me a good price and swift delivery. I changed my mind after wearing the glasses for a couple of weeks and they were collaborative on the phone to get a tweak to the design and prescription. The glasses were swapped without issues. This is top notch service and that I why this is probably the 7th year I have bought from Glasses Direct."
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Posted 8 months ago
"So easy to use and great prices 2 pairs £35...I ordered my prescription glasses on the Wednesday and they were delivered on the Saturday..Great communication via email, regular updates on the progress of the order and really easy site to use. Would recommend and definitely be using again...Breath of fresh air to get exactly what was ordered with great customer service .."
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Posted 9 months ago
"I've had such a great experience with Glasses Direct! From their online ordering system to their customer service they have been so wonderful the entire process. I got two pairs of glasses and one weren't a good look on my so I returned them and customer service contacted me directly through email. I've never had such personal service from a big company like this. Plus, I love my glasses! Keep up the great work!!! Will definitely recommend to family and friends!"
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Posted 11 months ago
"The glasses had a great design and the soft material was an absolute joy. This was a present for my father who absolutely adored it. 5/5"
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Posted 1 year ago
"Website is easy to navigate and ended up purchasing my prescription sunglasses on a Friday evening. I went with frames that are similar in shape to my current ones so I knew that they would suit me. On the Sunday I received an email to say my lenses were being made as per my prescription and on the Monday I received an email to say they were on their way to me. I received them on the Tuesday via Royal Mail. All in all a very smooth service and I will definitely be ordering again!"
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Posted 1 year ago
"Excellent value. My glasses still look great over a year later."
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Posted 1 year ago
"Fantastic glasses look brilliant on and colours just perfect. Second time i have ordered from them and wont be last"
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Posted 1 year ago
"Great value for money and a fast service you can rely on"
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Posted 1 year ago
"Fantastic prices, huge selection of frames, quick turnaround. Used Glasses Direct a few times now and always receive a great service."
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Posted 1 year ago
"Very happy fast reliable top class service, very impressed."
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Posted 1 year ago
"I had my tested at home but wanted some cheap extra glasses for spares so went on Glasses Direct website bargain two pairs single vision glasses with post and packing £22-95 unfortunately they did not arrive but have to say they sent out another two pairs within a few days At this moment in time I cant say anything bad I did opt for any extras like anti scatch etc. My Glasses from my normal opticians have not come yet so when they do will see what the difference is between the Glasses Direct and A well known high street brand"
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Posted 2 years ago
"Fast delivery service with an accurate product as mentioned online.worth to the price."
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Posted 2 years ago
Glasses Direct is rated 2.30 based on 87 reviews