Glasses Direct Reviews

2.33 Rating 81 Reviews
33% of reviewers recommend Glasses Direct
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08456 882020


Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 45%
Customer Service
communication channels
Telephone, Email
queries resolved in
Over a week
"Ordered 2 pairs of glasses and after waiting for 19 days I did not hear anything. I called in to chase it up and was told my glasses had not even even be made as there was “missing information”. However, when ordering I spent 45 minutes making sure there was nothing missing and received an email confirming what I had ordered. I was not notified at any point that anything was missing. Very unhappy with the process please look into sorting this out."
Posted 4 months ago
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"Ordered 2 pairs in the past & they were ok but scratched easily. So ordered another 2 pairs but scratch resistant this time. Unfortunately after less than 3 months these to are scratched. I only use them for reading. Still awaiting to resolve the problem."
Posted 5 months ago
"Called the customer service line, looking to purchase a couple glasses; an assistant picked up the phone and pretended she could not hear me and hung up, utterly disgusting, poor customer service !!"
Posted 1 year ago
"They quibled too much over my prescription, maybe it was too expensive for them !?, they were a bit of a nightmare and I had to request a re-fund for my 2nd order, They were recommended by a friend on Facebook but I would recommend a high street opticians like Spec Savers as I would be getting a better service, whats more is you will get a proper fitting to ensure the frames are set correctly, this does not happen with online opticians !. overall a poor experiance with Glasses Direct"
Posted 2 years ago
"They would not process my order on both occasions because of my prescription, It was sorted the first time, but after my new order only a few weeks from the first, problems again !?. Prescriptions are supposed to be valid for two years, mine has another year of validity, whats the bloody problem !!?"
Posted 2 years ago
Glasses Direct is rated 2.33 based on 81 reviews