Glasses Direct Q&A

4 Questions
32% of reviewers recommend Glasses Direct

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with around 85% negative views about this company, why are you allowed to carry on trading ?

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Please advise how I start a complaint. I put in an order but you rejected my prescription. I assumed that the order would not go through and obtained the product I needed elsewhere. I now find that you have charged me despite rejecting my order. I see this as unprofessional. Please refund immediately or advise me as to your complaints procedure. I will take this to court if necessary

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If there have been 770 reviews in the past 24 hours why id the most recent a 5 Star from 2 days ago? Fishy

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Purchased a new set of glasses for approximately £200 on Sunday this week. Monday received an Email to say that they were having a problem with the payment. Never had a problem before ,they are asking for utility Invoices and a copy of my passport, never been previously asked for this before either. Is this a scam. They will not answer the phone for the last two days . Who do I report this to as I am very worried .

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